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“Fantastic Couples hotel”

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TUI SENSIMAR Medina Gardens
Ranked #105 of 501 Hotels in Marrakech
Certificate of Excellence
Reviewed 21 August 2014

Had a short stay here in June could not fault it, fab staff and really nice food, the Indian a la carte is to die for!! Lush gardens and nice pool area.

Rooms were really clean and spacious with a good choice of tv channels.

Very short walk to the square so this is perfect for exploring Marrakech.

Overall really enjoyed.

  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
    • Service
4  Thank glencoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,528 - 1,534 of 2,224 reviews

Reviewed 19 August 2014 via mobile

How anyone can find fault with this hotel is beyond me! Still, there really is no pleasing some.
Flight from Manchester was 3.5 hours - then it took 2 hours to clear passport control. However, once on the coach we were at the hotel within 15 minutes. Word of warning, keep hold of your cases until you hand them to the coach driver, even if someone says 'Thomson' or 'Medina Gardens'. They are looking for a tip. Check in at the hotel was quick and they had kept the restaurant open for us.
I have read a fair few reviews commenting on the food. We found it to be hot, tasty and there was always a wide range of choice. Waiters soon got to know what drinks you liked and kept them topped up.
The pools and gardens are very well kept. Yes the usual people got up early to reserve sun beds around the main pool in the 'prime spots' but there was never a problem getting a sun bed and there is plenty to go around at all times of the day.
We visited the square - it was an experience! Best to do this once the sun has gone down. Most days it was 40+ degrees. Didn't go on any other trips but heard good reviews of many of them, especially the quad biking.
We didn't really use the Thomson rep but he was always around to help people out. The staff at the hotel work tirelessly to ensure that you are well looked after. They actually want to help you - unlike places I have been in the past. Some reviews have mentioned things going missing. At no point in our holiday were we aware of this happening and in fact witnessed a waiter handing in a purse he had found in the restaurant to reception. Has anyone stopped to think that it may well have been a light fingered fellow guest instead of pointing fingers at the staff.
If I was returning to Morocco I would defiantly stay here again. My friend is already looking to return again soon.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
12  Thank Leeds23gb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

Have returned recently after spending 10 great nights at the Medina Gardens.
We arrived late Monday evening and took at least 90 minutes to get through airport security strongly recommend having a bottle of water with you as there seemed to be no air con and was an uncomfortable wait.
On arrival at the hotel we were met by staff who took care of our luggage from the coach. We were given a cocktail and hand towel in the Reception area whilst we waited to collect our check in pack (containing keys, towel vouchers hotel info)- this only took minutes. The restaurant had been kept open for us and had salad, bread and cake available but we decided not to bother and to go and have a look at our room instead. On arriving at our room our luggage had been brought up and was waiting outside the door. The rooms are dominated by a huge bed, there are other pieces of furniture you would expect in a hotel room there are two carved large sliding doors which once open provide plenty of space to store clothes, your empty cases and also valuables in the safe. We had a balcony overlooking the pool we were woken at the beginning of our holiday at around 5.30am by the Mosque calling people to go pray but soon got use to it.We had no problem with noise from the pool bar the evening entertainment finished about 11pm.
Meals are buffet style in the main restaurant and have a great selection on offer to suit all tastes. I am not the most adventurous eater and found something different every night which I enjoyed from pasta dishes to chicken fahitas. I made a point of checking the temperature of my food - stirring dishes and looking for steam checking meat was thoroughly cooked etc and we had no problems. Have got to say how fantastic the puddings were! We visited the snack bar on a lunchtime which has a small all inclusive menu - pizza, salad or paninis,
The pool area is really clean and we managed to get sunbeds everyday although towards the end of our holiday the other guests had started placing their towels out earlier and earlier. The gardens are well maintained and there is an array of lemons, pomegranates or figs trees with fruit growing on them.
No matter what time of the day someone was always spotted cleaning we would go down to breakfast about 8.30 and would return to our bed been made, towels changed and the floors swept and mopped. The in-house photographer is one to watch, he takes lovely photos of guests in the hotel grounds which he then tries to sells at a variety of prices - no fixed price when I queried his prices which changed several times throughout our conversation he became agitated and deleted the photos he'd taken of us.
We found all the staff we had contact with very friendly, helpful and polite.
We probably wouldn't return to Marrakech as we fell we managed to pack into our holiday everything we wanted to experience - from haggling in the Souks to going camel trekking (was an experience I will never forget). The 10 nights we spent were thoroughly enjoyable thanks to the friends we have made, we have returned home with lots of great memories just a shame we hadn't booked to stay longer.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank YorkBradshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

I'm going to be brutally honest, it was an ok hotel. I've been to hotels with the same rate of stars but the service was a hell of lot better. I suppose as it has only reopened this year, its is bound to have teething problems but coming home with sickness and diarrhoea was not something I was expecting and/or wanted. I think the place has great potential but there were a few things that niggled us...

- Cold food such as cheese and meat left out with no covering.

- Lack of service from waiters...i.e. find your own seat and guess whats on the drinks menu. There are no drinks menus how are we suppose to know what there is to drink?

- Paying for the all inclusive - a good £150 more than half board - but means that we get beer that tastes like nail varnish remover. Why did I pay extra money when the only choose of beer was the cheapest and nastiest tasting one and yet half board, although they had to pay there, got the choose of several beers that weren't cheap or nasty. What a joke!

- 'Chefs' making food to order but not checking its cooked through with a food thermometer so we end up with food that is raw in the centre.

- Lack of signs to where things are in the hotel. There is a building at the back of the grounds but how do we know it was a shop? There was not a sign on the building and we assumed it was part of the gym.

- Not being told how to get towels for the swimming pool. Information was not written down anywhere on the welcome sheet.

- Excursions were far too expensive for what they were...the walk around the 'gardens'. What garden? It was a gravel path leading to a big pond.

I would definitely come back to Marrakech but I wouldn't go back to Medina Gardens.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank forgetaboutthesugar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Looking for a relaxing break, bit of culture... Then look no further!

First tip - get a taxi 150-200 dirhams from the airport to the hotel - you'll beat the small delays waiting for everyone else. Also book rows 12 / 13 on the plane, you'll be first off and first through the problematic immigration.

Onto the hotel....

The hotel, the staff and the attention to detail that the hotel team give is exceptional. When arriving you will meet Imad, his level of customer service in not only a credit to this hotel, but to TUI, his levels of customer service is exceptional, we would primarily come back to this hotel because Imad is there.

The bedroom was very comfortable, but could do with a bedroom waste bin, and the removal of the table (as there isn't much space) - ours ended up in the balcony. Ideally a pack of local information would help (our neighbours in the hotels did not realise how close the souk was!)

The free wifi is helpful - and all over the hotel, good for checking tripadvisor for things to do (but you'll see lots of people constantly looking at their phones!

There are many theme nights - and festival of bubbles - work well, it gives the variation required. The food is good, and the Moroccan food is very nice.

But the biggest plus for this hotel is location, your I'm the centre of town, but feel as if your isolated AS ITS SO QUIET! Supermarket is just around the corner if you forgot anything, and in 10 mins your getting lost in he souks!

Couple of things to go for, 3rd floor high rooms give you excellent sunsets and it's quieter. Fall into the culture (including the prayer calls!) and accept it. Visit the Artisanal next door - great hand made items. Do the 4x4 and history tours. Drink the draft beer.

With respect to the band - new guys arrived in August... They are exceptional.

Note to Thomson - couples hotels were being used by families with kids aged 16.... But cheeky that!

Also this is about 80% british and 20% French hotel mix.

We expect this hotel to cost much more next year - this year feels like an introductory price following it's recent refurb.

We'll be back - perhaps for a 4 night break next time - 3 1/2hrs from the uk and no time difference - perfect.

Room Tip: 3rd floor city view for quiet - email the hotel before hand. Avoid the hot tubs, but at £50ish surch...
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank UK-1234-BR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

My partner and I have just returned from a wonderful two week break at the Medina Gardens. Like many other guests we booked our holiday whilst the hotel was undergoing refurbishment. We were a little apprehensive as there were no reviews online when we booked. We need not have worried as this hotel is brilliant!
I can agree with most of the positive reviews below but will add our opinions and suggestions:

Arrival
Passport security at Marrakech airport is thorough! We waited in line for 55 minutes but I know other passengers waited longer. Transfer from the airport is painless and takes around 20 minutes. Upon arrival to Medina Gardens we were greeted with a cold drink, biscuits, cakes and "Happy" playing in reception. Our cases were taken up to our rooms and we were able to collect our room keys, towel tokens and all-inclusive bands within 10 minutes.

Rooms
Our room was #208 and had a lovely view of the Medina and Atlas Mountains. The bed was massive and very comfortable. There is a safe which is free to use and a fridge that was stocked on arrival. Towels were changed daily. Our room was thoroughly cleaned by 11am everyday! There is a chair and small table in the room which made it awkward to move around one side of the bed so we moved the table outside. The balcony has good quality furniture on it and ours had the sun in the afternoon.

Staff
In our opinion the staff are what take this hotel from "good" to "great!" From the moment you enter the hotel to departure (staff wave you off) the hotel staff work hard to ensure your stay at their hotel is relaxing and problem free. Frederic the General Manager is on hand to help you check in and is always around chatting to guests and laughing with his staff. Ahmed the Thompson Rep is GREAT! He is knowledgeable, kind and has a cracking sense of humour! Special mention to Imad the Guest Services Manager. He is amazing. He takes the time to get to know his guests and offers to help in any way he can. I was unwell and Imad travelled to the pharmacy for my medicine. He also arranged for some unexciting League 1 football to be streamed into the hotel to keep my partner happy :-) The bar/restaurant staff are really attentive and hardworking. There are one or two exceptions but i feel these staff are either new or unfamiliar with English rather than rude or unhelpful. Wednesday is "Gala Night" at the hotel and it is brilliant to see all of the hotel staff interacting during the "show!"

Grounds & Pool
Two pools with an abundance of good quality sun loungers, day beds and the odd heart shaped bed.We watched the staff clean the sunbeds each morning. The big pool is where the daytime entertainment is based. We played volleyball, team games and my partner tried out tagine cookery. There are two table tennis tables which are well used. We didn't see anyone playing tennis.Grounds are lovely with fruit trees to sunbathe under. We fed the tortoises and kittens. There is a casino (not far from the meeting room) with attached Italian Restaurant and bar which the staff do not advertise. This area is open to locals. We visited for an hour and it wasn't bad! We avoided the Indian.

Food & Drink
In our opinion the food cannot be faulted. For breakfast there is the usual array of bread, cereal, crepes and cold meats. There is the Moroccan take on a Full English and a brilliant egg station. I had omelette most mornings. Freshly squeezed orange juice is available for 15 Dirhams- don't bother its 4 Dirhams in the Main Square. Coffee, tea and juice is available.
Lunch can be eaten in the buffet restaurant or in the Snack Bar near the pool. Think fresh salads, burgers, fries, fish & fresh fruit. Dinner is themed- 7 different nights. Moroccan night was a personal favourite but they are all good. There is a "Moroccan Corner" every night if you fancy local cuisine. The desserts are the best i have eaten in any hotel....ever. The all inclusive wines are delicious which is a rarity!! Cocktails are OK and bottled and draught beer were also good. A single measure of spirit will fill the glass- its roughly a triple measure in the UK!

Trips & Excursions
We booked the Riad dinner via Thompsons. The Riad was stunning and the dinner was romantic. Cocktails were delicious but don't expect good service! We also visited the Ouzoud waterfalls which was a long day but well worth it. The best trip was the camel ride. Absolutely hilarious!! Take a camera, plenty of sun-cream and a pen to sign their guest book!

Criticism & Suggestions
-It would be nice to have a few more games/activities in the daytime. Most people are happy to relax but it would be great to have a few more sports/classes.
-During our first week we were able to get a decent sun-lounger at 0730-0800 every morning. During our second week we observed other guests putting their towels on sunbeds German-style between 130 am and 530 am. By 6 am there were no sun-loungers left by the main pool. It wouldn't be so bad but the towel-mafia often didn't use their sunbeds until 1 or 2pm!!
-The Fountain Bar is wasted space and never used. This area could become a new restaurant or Grill.
-It would be nice to have the room fridge regularly stocked.

We are not planning to return to Morocco as we rarely visit a place twice but I would come back to this hotel. The staff are great, the location cannot be beaten and the grounds make this hotel a lovely Oasis in a crazy, vibrant city. We made some lovely friends and some amazing memories.

Room Tip: Rooms at the front of the hotel do not have "pool noise" and enjoy great views of the Atla...
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
9  Thank PeanutRevell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

arrived at hotel to be greeted with cocktail and cool face cloth. Room decorated with rose petals, free water and bottle of wine. clean and very well furnished. Towels and bed linen changed daily. Hair dryer in room. You will need modern round two pin plug with an earth hole at top. Free safe in room and free pool towel. Loads of sunbeds although ones around poolside are hogged by typical lairish holiday makers who put their towels out very early.
Guest manager very attentive. On hand to ensure you are having an enjoyable holiday most of the time. Waiters/ waitresses very attentive continually replenishing drinks and clearing away used plates/ cups. Each night in restaurant has different theme ie. Morroccan, french, mexican. Food on offer is traditional to that country. All tables, windows and staff dresses in relevent colours of flag. Only slight negative about wide range of good food is that occasionally some foods were a little cold.
Downside of the hotel was the lack of activities on offer. Although advertised, very little actually happened. Also although the moroccan night entertainment was excellent the resident duo were very repetative and most of the songs were sung in a 50.s acoustic version which was ok if you were over 50 but there were a lot of young couples so the only option was to play cards or be in bed by 10.30!!!! You cannot walk out of the hotel and go to a local bar, you would have to take a taxi to new area and the drinks are quite pricey. Visiting the souks you must haggle. Dont get lost, best advice we received was choose one alley, go down to end turn round and come back. Then choose another and do same. These stalls are called the chicken market meaning white meat so you must barter.
Thomson advertise trips which are expensive. If you walk to horse and carriage bays you can take the red marakech tour bus for 24 hour ticket. Make sure you get a map as there is history tour and oasis tour. Make sure you get off at stop 1 do the green oasis route and get off at stop 1again. Then get on red route otherwise you will have to do route 1 twice!!! 2 of us used the ticket one afternoon and our friends used the same tickets the following morning therefore cost total of £5 each as opposed to £40 each through tour company. Make sure you respect the culture and women cover shoulders, midrift and thighs when out in public areas. Gym not as shown in photos. Max dumbell weight was 40lbs and no collars on bars provided. So no good for the more serious trainer.
The heat can get up to 46 degrees so take high sun protection as expensive to buy. Didnt see any mosquitoes thankfully.
Summing up hotel- staff cant do enough for you, friendly and helpful. Lovely surroundings and well kept gardens - you wouldnt think you were in centre of city. Wide variety of food and cakes, would certainly go again.

Room Tip: Go for pool view if you go to bed late but otherwise choose not pool view as entertainment will keep...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
9  Thank shezLancs_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about TUI SENSIMAR Medina Gardens

Address: Arset Djenan Lakhdar, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #105 of 501 Hotels in Marrakech
Price Range: £52 - £595 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TUI SENSIMAR Medina Gardens 4*
Number of rooms: 167
Official Description (provided by the hotel):
Situated in the heart of Marrakech 5 minutes walking from Jemaa El Fna square, ideal for couples desiring to soak up the charm of Marrakech, most attractions are within walking distance, including the Palace Bahia, the Koutoubia Mosque, the Gueliz and the Majorelle Gardens. Spectacular views of the Atlas Mountains, the minaret of the Koutoubia and a lush garden of three hectares. This property combines modern comfort and traditional Moroccan accents. Our rooms and suites, carefully designed for the comfort of a luxury accommodation in Marrakech. They are equipped with an LCD 32 inch TV with a wide selection of international channels, direct dial telephone, air conditioning / heating, mini bar, safe and free wifi connection. The hotel includes 4 restaurants: Atlas International buffet: a space resolutely modern design, a cuisine with miles and flavor in a warm atmosphere. Pool Snack: For a simple snack at the pool while staying in a swimsuit, you can enjoy salads, sandwiches, desserts and fruit skewers feet in the water. Small and gourmands will enjoy at the bar pancakes, waffles and ice cream ... The Indian Restaurant: A journey to India to explore the Indian delicate and refined cuisine dishes flavored with fine Indian spices. Steak House: Specialty restaurant grill in an intimate and refined atmosphere. Spa Hotel and pools invite to regenerate in peace, while the fitness center allows you to keep in shape. The property also boasts two tennis clay courts, pingpong table, bowls, board games. ... more   less 
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