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“Pure Luxury” 5 of 5 bubbles
Review of Riad Noir d'Ivoire

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Riad Noir d'Ivoire
Ranked #16 of 508 Hotels in Marrakech
Certificate of Excellence
Chelmsford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Pure Luxury”
5 of 5 bubbles Reviewed 2 September 2014

We booked this Riad because it is no.1 on Tripadvisor. It totally lives up to everything everyone says. You enter the Riad through a discreet door from the dusty alleyway and are transported into a completely stunning environment. I cannot express enough the feeling of escapism & total relaxation. Paradise. We booked the Guepard suite which was beautiful. The staff are so discreet you feel like you are in your own private retreat. The new owners Didier and Andrea are so personable and down to earth it was a pleasure to meet them. Andrea makes the best chocolate parfait outside of France! The Manager, Hassan took care of our every need. Nothing was too much trouble. It was our wedding anniversary and Hassan secretly organised a surprise cake at the restaurant we ate at. They just go the extra mile.
I did say to them all as we left I was going to write a terrible review as I didn't want anyone else to discover this beautiful place. A huge thankyou to all of the staff for making our stay so thoroughly enjoyable. We tried to think of something that may need improvement but we just couldn't. Enjoy!

Room Tip: The Guepard Suite door opens onto the gorgeous swimming pool.
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad d, Manager at Riad Noir d'Ivoire, responded to this review, 3 September 2014
Bonjour Louise,
We are so happy (and relieved...) that you changed your mind of writing a terrible review ! We will share your nice comments with the entire team.
Thank you again for your stay at Noir d'Ivoire !
Merci beaucoup !!!!

Andrea & Didier

PS. don't forget to keep practicing your French....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (250)
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English first
Tampa, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 31 August 2014

This Riad is located among the back streets of a market. One cannot be prepared for what meets the eye when the door is opened and one enters inside. Its cool, sultry romantic ambiance is a total unexpected surge of pleasure. I felt as though I was transported back in time. This Riad has to be experienced; words are not really enough to do it justice.

The service (staff) in this Riad is outstanding. Hands down they are just an amazing team of people who like each other and work well together - and it shows. The manager, Didier and his wife Andrea are as lovely as can be. Andrea is an amazing cook; she had only been there for little more than a week but she had already managed to inject her amazing cooking skills into the breakfast and dinner menus. Didier was extremely solicitous, always making sure we were taken care of and comfortable.

Afaf is the assistant manage. Not only is she hilarious but a wealth of information about where to go and how to get there. When we arrived, my mom was not feeling well and the staff did everything they could to ensure she felt better. Anwar and Hicham showed great concern for my mom's well being. They are both really lovely, kind people. The staff even organized a traditional Moroccan remedy which she claimed helped almost immediately. Hasan, Mohammed who drove us to and from the airport and gave us a few lifts here and there, Mariam, who is wonderfully funny, Latifa (Mama :), Laila and Abdul were all wonderful. I really hope I haven't forgotten anyone here. If I have I hope they forgive me.

I won't ever forget this hotel or the wonderful people who made our stay unforgettable.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 33541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad d, Manager at Riad Noir d'Ivoire, responded to this review, 1 September 2014
Dear 33541,
We are so happy that you enjoyed your stay and we were able to help your mother to feel better.The whole Team of Noir d'Ivoire wanted you to feel treated as a personal guest rather than just as a customer. We are going to share your very nice comments with the whole Team. And thank you for your feedback about the food. As you may know, food is a big "thing" in Moroccan and French cultures ! So, you can imagine how happy we are !!!!
We hope we will have the pleasure to welcome you again some day ? Looking forward to it !

Andrea & Didier
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London, United Kingdom
Level Contributor
121 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

For our second visit to this wonderful riad, we chose to come in mid-August, when the weather was about as hot as can be. The riad was, however, cool and we enjoyed our four nights there in every way. As before, the suites were magnificent, beautiful and comfortable, and despite the change in ownership and management, everyone there made us feel so welcome and attended so much to our comfort that we have to try to thank them all by name; Didier and Andrea; Hassan, Afaf, Anwar, Abdul, Hicham (spelling?), Mohamed, Mariam, Laila (spelling?) and Latifa. Have I missed anyone? If so I apologise. Didier and Andrea, who have quite recently arrived, I believe, have quickly established themselves there and have introduced an optional element of French cuisine to both the breakfast and dinner. And it's still one of the finest places to stay anywhere. We always try to find some fault, but it's difficult here, although my wife considered that ceiling fans might be a sensible addition.

Room Tip: All the suites are great, and individual. We've tried 5 of them so far and loved them all.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riad d, Manager at Riad Noir d'Ivoire, responded to this review, 21 August 2014
Dear Michael,
Thank you very much for your review ! We are so happy that you enjoyed your stay and liked our additional “French touch”. We will make sure to share your comments with the whole Team. By the way you did a great job by remembering all the names ! Regarding your suggestion about the ceiling fans, we are going to look into it for the next hot season.
A bientot ?
Andrea & Didier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

We recently spent three nights at this superb Riad. We were met by the famous 'Cous Cous' the donkey (thankfully a healthy and clearly well cared for example) - a nice touch. This city of contrasts could not be better represented as we entered this sumptuous Riad from the hot dusty streets of the medina. The welcome of all the staff from Manager to Housekeeping was faultless, and continued so throughout our stay. There was always somebody at hand to help at any moment but professionaly discreet, giving rise to a private and homely atmosphere. Our bedroom had a contemporary, yet traditional style featuring a large stone bath - full length for any height. Altogether very comfortable, and cool, with efficient air-conditioning. There are many rooms and areas, including the spacious roof garden, where one can relax in a setting to suit the time or mood. We had the optional evening dinner, timed at our pleasure, on two of three nights and we left it to the house to choose the three course meal. A delicious meal each time - with good wine, in a lovely candlelit setting amongst the banana trees by the pool and waterfall. On venturing out for walks it was reassuring to be handed a mobile phone with all the hotel contacts and a genuine promise to be 'found' anywhere, should we get lost. Shopping in the immediate area of the Riad was perhaps even more authentic than the Jamaa El Fna main square - and much less hassle. Curiously, but in keeping with the Noir d'Ivoire name, there is a grand piano in one of the courtyards. I wouldn't have thought that pianists were in abundance here but no matter - it plays itself! It all adds to the luxurious atmosphere that it is the Noir d'Ivoire, but the the feature that would be most difficult to top is the quality and personal nature of the service.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank GeoffreySap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stanford, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Context: Spent first 2 nights of week long trip to Marrakesh. Was greeted at the airport and taken to the outskirts of the Medina where the Riad’s donkey, Cous Cous, pulled our luggage through the alleyways of the old town to Noire D’Ivoire. The exterior of the riad – much like every other one we saw during our stay – is very discreet. But do not be misled, the inside is exquisitely decorated. Our host, Hassan, was there to serve us hot mint tea and coffee. After a quick overview of the riad, he led us around on a tour to see the winter courtyard, summer courtyard (with pool), and roof terrace (where we enjoyed both of our breakfasts). Throughout our stay, Hassan made himself incredibly available – with the help of a cell phone which they provide every guest with, loaded with helpful phone numbers. He arranged for dinner reservations, had another staff member walk us to dinner our first night as we were not familiar with the winding roads yet, etc.

We stayed in the Tourterelles room which is a standard queen bed room on the second floor of the winter courtyard. It was cozy, but beautiful and clean. Bed was average, but layout was great and all that we needed as we did not spend much time in the riad itself. Every room has A/C and basic toiletries (ladies, there is a hairdryer, but if you’re coming from the states and have a hair straightener, the outlets sadly burned out mine). Bathroom had private room for toilet and a waterfall shower head with a seating area. After our first night, we asked them to do some laundry which they did quickly and without charge. Water is also unlimited in the rooms, which in a hot place like Marrakesh, is an important savings.

As for meals, we dined at the riad itself for dinner one night and breakfast both mornings. The quality was fine, but we were not keen on the overdone and uninteresting tagine that Morocco has to offer for dinner and the abundance of carbohydrates they prepare for breakfast. I will say that the coffee was the best we had throughout our week in Morocco and the wait staff was incredibly accommodating and attentive.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank EKrehbiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Rochelle, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Upon entering this beautiful Riad you are greeted with warmth, offered a drink and brought into the serene lobby to check in. Quite the contrast to the hustle and bustle of the square. The atmosphere is one of beauty and serenity. Hassan, the manager, took great care to welcome us and treat us like family. We were a party of 5, occupying 3 rooms. The rooms were beautiful. We were in the Zebre Master Suite, the Chameau Suite and Torterelles. The Zebre suite comes with it's on roof top terrace and outdoor hot tub. My husband and I loved the lay out of the Chameau suite with it's camel decor and comfortable chairs to lounge in both in the room and right outside the door. There is a beautiful soaking tub in both the Zebre Master Suite and the Chameau Suite. We were given cell phones by the hotel to use to communicate with each other and with hotel staff. Breakfast was served pool side or you have the option of room service. The pool area is lovely and has a peaceful water feature. In the summer you are able to look up at the sky. Any meals we had at the hotel were delicious and elegant. We were there during Ramadan and were grateful for the beautiful bar. I cannot emphasize the quality of the service provided. Every staff member knows your name and greets you with smiles. This beautiful hotel/riad is not to be missed if you are traveling to Marrakech. Gloria R.

Room Tip: Ask which rooms are quieter if that is a concern.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gloria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 July 2014

This Riad is in itself a pearl in the middle of the Medina of Marrakech. Each room is fully oriented to delight the senses.
The staff guide my steps all the time and was really helpful in my first visit to Marrakech.
The decoration is made with class, the bar is really a relaxing and cosy space, the top roof is designed for rest and breath a bit of a Marrakech's air.

Room Tip: Check on the website for the room that suits better your expectations. All are adorable and really t...
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Noir d'Ivoire

Property: Riad Noir d'Ivoire
Address: 31, Derb jdid Bab Doukkala 44.000, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Marrakech
#7 Family Hotel in Marrakech
#7 Spa Hotel in Marrakech
Price Range (Based on Average Rates): ££££
Number of rooms: 9
Official Description (provided by the hotel):
Riad Noir d'Ivoire is a romantic destination composed of five suites, three of which have private roof terraces and jacuzzis, two junior suites and two double rooms. Services include Spa with traditional hammam, Boutique, fully equipped gym, library, restaurant and a heated pool. All suites have fireplaces and all rooms, have air conditioning, heating, mini-bars, hairdryers, wall safes and flat screen televisions. ... more   less 
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Also Known As:
Riad Noir d`Ivoire Hotel Marrakech
Riad Noir d Ivoire Marrakech

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