Don't get me wrong, we enjoyed our stay very much because of the setting and isolation but that has nothing to do with the service we received at this place.
If it was a medium or budget hotel, I would have given this place a 5*. Given that we paid top $ to stay at the place, the service felt non-existant.
Although, we called the place ahead of time that we were arriving there by car in 20-30 mins, there was no one to receive us. we had to knock on the kitchen doors for someone to come out and show us to our room.
Both the Owner(frederic) and the person in-charge(Mustapha) were absent at the hotel. The only person available couldn't speak english. When he showed us our room, we were devastated. It was completely different than what we saw in the pictures. The room was small, dark, closed with little or no outdoor space. There were two old chaises with faded fabrics thrown on one side of the hut.
We asked if we could get a different room and the person said NO! After a few minutes of looking at our blank faces he called Mustapha who thankfully spoke english and agreed to show us another room. The new room was good and pretty close to the pictures online.
When there was just one other couple staying in the entire property, they chose to show us to the worst room possible first! That showed the lack of motivation on their part to take care of their guests. They didn't even ask if we needed help bringing our luggage to the room.
We weren't shown around the property or told what to do or dinner/breakfast timings etc. Everything had to be asked, that includes the complimentary camel ride. Be sure to ask, otherwise they will not even mention.
Dinner was OK. Breakfast was pretty basic. I was hoping to eat some gourmet food here but it turned out to be just normal food. The same ol Tajine and salad.
Coming to the good:
By night the place transformed to be magical with hundreds of lanterns lit.
Thanks to low occupancy, the place felt very much private
Although we could still see some city lights, the night sky was great for star gazing
The complimentary Camel ride was good enough(15mins). Especially if you hate long bumpy rides.
The rooms(if you get to pick) are extremely well designed and had a medieval feel to them
- Also Known As:
- La Pause Hotel Marrakech