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“Bleak and lifeless service” 3 of 5 bubbles
Review of La Pause

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La Pause
Ranked #359 of 1,176 Marrakech B&B and Inns
Certificate of Excellence
Santa Clara, California
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Bleak and lifeless service”
3 of 5 bubbles Reviewed 23 August 2014

Don't get me wrong, we enjoyed our stay very much because of the setting and isolation but that has nothing to do with the service we received at this place.

If it was a medium or budget hotel, I would have given this place a 5*. Given that we paid top $ to stay at the place, the service felt non-existant.

Although, we called the place ahead of time that we were arriving there by car in 20-30 mins, there was no one to receive us. we had to knock on the kitchen doors for someone to come out and show us to our room.

Both the Owner(frederic) and the person in-charge(Mustapha) were absent at the hotel. The only person available couldn't speak english. When he showed us our room, we were devastated. It was completely different than what we saw in the pictures. The room was small, dark, closed with little or no outdoor space. There were two old chaises with faded fabrics thrown on one side of the hut.

We asked if we could get a different room and the person said NO! After a few minutes of looking at our blank faces he called Mustapha who thankfully spoke english and agreed to show us another room. The new room was good and pretty close to the pictures online.

When there was just one other couple staying in the entire property, they chose to show us to the worst room possible first! That showed the lack of motivation on their part to take care of their guests. They didn't even ask if we needed help bringing our luggage to the room.

We weren't shown around the property or told what to do or dinner/breakfast timings etc. Everything had to be asked, that includes the complimentary camel ride. Be sure to ask, otherwise they will not even mention.

Dinner was OK. Breakfast was pretty basic. I was hoping to eat some gourmet food here but it turned out to be just normal food. The same ol Tajine and salad.

Coming to the good:
By night the place transformed to be magical with hundreds of lanterns lit.

Thanks to low occupancy, the place felt very much private

Although we could still see some city lights, the night sky was great for star gazing

The complimentary Camel ride was good enough(15mins). Especially if you hate long bumpy rides.

The rooms(if you get to pick) are extremely well designed and had a medieval feel to them

Room Tip: Some rooms are in the shade and don't have any view. Some are suites perched up on a hill. We pr...
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
Thank Shikari007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Stanford, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

For what we wanted, this placed nailed it, but would caution to future guests that what you’re getting is: desolation, views of desert, quiet oasis, nothing to do but eat and lay by pool or in hammocks by room.

We got a transfer from our hotel in Marrakesh and had an hour drive into the desert. The ride is bumpy and on an unpaved road leading into the desert. This isn’t a Sahara-like desert with rolling orange sand dunes. This is a minor league desert that will give you a similar vibe without having to make the 10 hour trek south.

Once you arrive, they’ll give you a tour of the sprawling dining areas (each table under their own thatched roof hut type structure) and pool area (with an abundance of chaise lounges). There’s a bit of a hike to get to your room (mud hut). The rooms are separated from one another throughout the oasis-like compound.

PRO: clean, large, serene, hot shower and separate toilet room, great hammock on porch, chaise lounges outside, candles all around the room that they light for you at sunset, great views of desert, above average Moroccan food and service.
CON: horrific bed – felt like sleeping on concrete with cardboard sheets.

TIP(S): BYOB (bad wine + good to have alc when there’s nothing else to do), take the 20 minutes hike to the top of the largest hill in the area for sunset (great views of valley), charge any electronics you might want prior to going (no outlets).

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EKrehbiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 12 August 2014 via mobile

This is by far the most amazing, interesting and wonderful hotel. It is absolutely fascinating that a hotel can be run so wonderfully with little amenities in the middle of a secluded desert. We went here for my fathers birthday in 2007 and they made it very special.
The hotel provided us with great entertainment, palm readers, belly dancers, cakes, flame throwers and made us wonderful meals daily. They also arranged quad biking and donkey rides. They carried my father through the hotel in a silver carriage on the night of this birthday, had the family on camels and had musicians playing drums and stringed instruments to set the scene. It was so special.

The rooms are unique and comfy and an experienced in itself. The brick rooms with own bathrooms are slightly better than the tents but all wonderful.

Highly recommend.

Stayed September 2013
Helpful?
Thank EC2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hexham, United Kingdom
Level Contributor
95 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

If you are looking for peace and quite, a holiday destination free from modern noise and gadgetry then this is a place for you. Other reviews commented on the lack of communication from the staff, I'd just say they misjudged what this place is about as I think that's exactly the point of it (but that said, if him ask for anything then they know how to get it, sort it or arrange it) it is serenely quiet, at night it comes into its own, with little paraffin lamps lighting the pathways.

Be aware of what some will say are downsides, there is no electricity, so no electric light, no a/c (and boy it's hot at night!) no tv , the food (lovely) is what you get and there's no menu. Buts these are not downsides to everybody so just be aware is all I'd say.

Very comfortable and authentic rooms, comfortable beds and battery lights brought up to your room at dusk, there is both hot and cold water and plenty of space indeed, just don't expect the water pressure in the shower to knock you over!

Oh, and if you do want to do noisy things, as we did, then you can go camel trekking, hire quad bikes or dune buggies and the like very easily (and if on motorised stuff, wear the goggles provided as your sunglasses are not good enough, and please don't wear white clothes as you will never get the sand and dust out!)

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank FamilyH68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

La Pause is the answer to a question: "How can you create the best, most authentically Moroccan experience possible without electricity". And they have done just that. Every single aspect of the experience is carefully thought through, always with the guest in mind. The lodges are stunning, the food is delightful and the environment, with its olive groves and huge Berber tents, is a pleasure to spend time in. We were only there for one night but wished we could have stayed for longer. It's so amazingly peaceful - I hope we can return.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

We had a fantastic time in this amazing place - lunching in our own huge Berber tent, walking along the river bed to the local village. Relaxing by the pool in the olive grove and then watching the sun set from our luxurious accommodation. La Pause becomes magical at night as our house and all the paths are lit by candlelight. The staff were great, the food very good. We chose to pay for evening entertainment - a dancer and a fire-eater. In hindsight, they were too expensive for what we got. Our young girls enjoyed seeing the dancer, but the fire-show was about 3 mins long. The free 15 mins camel ride was great and all you needed. This is a great way to recover from the hustle and bustle of Marrakech. We will come back.

Room Tip: all rooms are great - separate houses with their own space, views and privacy.
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  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank swissgon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 25 March 2014

La Pause is a very special place and experience, connected to something deeper than the common luxury hotel. You can expect to relax and rejuvenate in the stark beauty and tranquility of an unplugged desert landscape, surrounded by total comfort and inspiring style. La Pause understands how to pamper guests without intrusion; their service is genuine. The food is consistently, inspiringly delicious, perfectly seasoned and expertly prepared, and offered with joy in the coolest of settings. The morning birdsong, daytime silence, colorful sunsets and starry nighttime sky... The fires, lanterns and candles that light up and warm the night, indoors and outdoors, make the atmosphere stunning. If you're open to it, you'll appreciate it all along the way.

Room Tip: We loved our very private, luxurious and romantic Berber style accommodation with the big, private d...
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HLEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Pause

Property: La Pause
Address: Douar Lmih Laroussiene | Commune Agafay, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
Ranked #359 of 1,176 B&Bs / Inns in Marrakech
Number of rooms: 6
Also Known As:
La Pause Hotel Marrakech

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