Hello Nellie
We are shocked by the view that you sent us.
We were contacted by mail, but you did not answer.
We understand that the access stairs to the room (Meknes) may seem like small . However, we have never had any particular comment on this point.
This room has been reserved by the agency to which you ordered your stay. It would have been interesting to know that you have problems with stairs. Then we would have selected a room on the ground floor.
Regarding the window, you had one in your bedroom and in the bathroom.
You say that your room is decorated by Mr. IKEA.
You made a serious affront to the artisans who made the medina all furniture. We note also that the kaftan and the mirror and the table were about a hundred years. We believe that Mr. IKEA is much younger.
I'll let you watch the pictures of the room (room Meknes) on our website and tell us your allegations.
It seems that you were disturbed by a neighbor of the house. It should have been reported to the person responsible for your comfort (Mrs. Ferdaous)
Well it would have helped you in your choice of pillows.
For paragraph breakfast: do not forget that you requested it early in the morning 7H.
Ferdaous prepared it in the living room at 7:00.
At 7:30 you were still asleep. She went knocking on your door to wake you up because your driver was coming. You remained silent.
Awaiting your arrival has made contact with your driver on the phone.
At the finish of it you were already late. We would ask the question who waited???
Ms. Ferdaous behavior is probably objectionable and we have discussed with her.
The customer is king but actually the injustice of it is not acceptable.
It is a pity that we have not actually been there because we could give you direct explanations, Ms. Ferdaous is limited in the language of Shakespeare.
However, we are sorry that the intimate charm of our traditional house you were not pleased and hope, however, that Morocco is a good memory for you.

De par sa conception, un riad est composé d'un patio à ciel ouvert. Celui-ci est fermé par bâche contre les intempéries.
Le froid est un véritable souci en hiver.
Selon l'adage: le Maroc est un pays froid où le soleil est chaud.
Les systèmes de chauffage sont les climatisations réversibles présentent dans chaque chambre et espace commun.
Nous délivrons sur simple demande, un chauffage d'appoint, à rajouter dans les salles de bains en complément.
Nous concevons que parfois cela puisse paraître insuffisant.
C'est pourquoi, des couvertures pure laine sont également mises à disposition. L'odeur de laine a malheureusement la particularité d'être assez forte et certaines personnes doutent parfois de la propreté. Ce fait est évidemment indépendant de notre volonté.
N'est ce pas un produit naturel 100% écologique?

La nourriture a parue décevante, sans que ce soit le cas pour les autres invités qui ont dîné en même temps.
Nous le regrettons car d'ordinaire, notre cuisine, qui se veut avant tout familiale et traditionnelle tant par la qualité, la fraîcheur et le goût des produits préparés, ne fait état que de grâces devant la table servie.
Nous prenons en compte les remarques citées afin de satisfaire au mieux nos invités, tout en étant désolés des désagréments survenus.