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“Deterioring year on year”

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Mercure Rabat Sheherazade
Ranked #17 of 45 Hotels in Rabat
Reviewed 22 August 2013

I have stayed in this hotel over the last 4 years and kept returning year after year though witnessing gradual deterioration in the quailty of the hotel in general: probably the only value by now is in its great location (this being said, this is a city hotel with no swimming pool or large green space to relax). Rooms need serious refreshing, corridors proper painting and cleaning, and the breakfast (room and food), which use to be the highlight of the stay have become simply unappealing; old buffet room bad lighting, poor choice (no real offee, only nescafe, cold moroccan tea, no harira, egg station closed, cold crepes/msen 1 dayold...a pity because it could be a nice and cosy hotel ....

  • Stayed: August 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank GlobeTrotterSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghussein, Directeur général at Mercure Rabat Sheherazade, responded to this reviewResponded 24 August 2013

Dear Sir,
Thank you for taking the time to tell us about your experience at the Mercure Rabat Sheherazade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

For information, we are actually in the process of removing the hotel for an upgrade.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,


Ouafa Elkamali
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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69 - 75 of 440 reviews

Reviewed 21 August 2013

We enjoyed our stay in this property. The room was spacious, clean and had modern decor.

The bed was comfortable and the amenities in the room were standard.

We ate in the restaurant from the regular menu after Ramadan service was completed and the food was good. The restaurant has a nice outside courtyard that was very nice.

We weren't there for very long but it seemed like it was centrally located.

Staff was courteous and helpful when we asked questions but wouldn't change our money back to Euros so that was unfortunate.

  • Stayed: July 2013, travelled as a couple
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Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

I wanted to try the Mercure Hotel in Rabat as I have had other excellent stays in Mercure hotels in Paris. Unfortunately this Mercure is really a poor one and not up to the Accor hotels standards. The first room we were given was on a floor that was being renovated and there were tools and rubble in the nearby corridor. After complaining to the reception desk we were given a small room without work nearby ... Not a place where I will come back at this price of a little more than $100 per night, the Diwan hotel from the Accor group in the same area of Rabat is definitely much better and not much more expensive...

  • Stayed: July 2013, travelled with friends
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1  Thank Yves187147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

If you're coming to Rabat for tourism, this hotel has a great location very close to the Hassan Tower and Mohamed V Mausoleum and Chellah ruins. Not too much on the street by way of shops, however. We arrived late at night and the reception was wonderful and friendly in dealing with a very large crowd. Unfortunately, one of the rooms smelled quite bad upon entering, but after airing out it was fine. I would not recommend staying here for romance or with someone you don't know very well as the bathroom door was very thin with slots in it so definitely not noise-proof in the slightest. Beds were comfortable but set up in that very European fashion of 2 twin beds side-by-side even though you may be here on business. Shower was quite nice. As for breakfast, it provided a good variety of choices with yogurts, Moroccan crepes, croissants, fruit, coffee, juice, water, etc. Restaurant also had a nice courtyard to eat in. Breakfast staff were nice enough. Haven't stayed at many other hotels in Rabat, so not sure how it stacks up. I'd say it was not quite as nice as some of the other hotels I'd stayed at in the Mercure/Ibis chain but perhaps worth it for the location, friendly reception.

  • Stayed: June 2013, travelled on business
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Thank LER627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

I am staying here and so far the standards are poor. Comparing to Le Diwan Hotel in the same Accor chain, the quality is far apart.
Room: broken shower door hinge, wash basin plug locked so that basin will not empty, shower pipe was split. These were fixed during the day.
Food: for evening meal i ordered Fillet Steak 140MAD with Casablanca beer 55MAD.. Entrecote Hwas delivered undercooked and the meat was very fatty/grissly.i.e. low quality meat. Waitress asked me after if i wanted another but i declined, and was not charged.
Breakfast: this was satisfactory. Totally self service except the option for freshly cooked eggs which is a good feature.
There are better hotels in the same price level like Belere, Le Pietri.
Wifi: free and my room had good reception.
Room: comfortable bed, aircon worked ok, TV has no movie channels. The furniture is old.

  • Stayed: June 2013, travelled on business
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Thank Ad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2013

In comparison to other hotels visited in Morocco it is not the worst but certainly not up to the level one would expect from a Hotel Mercure. Restaurant meal, noisette d agneau , I've often picked more tasty meat from between my teeth than there was on the minute bones served up. Unfriendly restaurant staff. Reception quite good.

Stayed: June 2013, travelled on business
Thank dmacseoin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2013

This was a good hotel in a reasonable position close to trams etc and not far from the station. The bed was comfortable with a cosy duvet and nice and clean. We had a corner room which gave us plenty of room and a view of the street. Bathroom was OK but the towels were a bit thin and worn. Breakfast was good with fruit, cheese, ham and cooked eggs and pancakes. All the staff were very nice and tried to be helpful even though their English was limited and my french leaves a lot to be desired. Overall it was a pleasant stay and good value for money.

  • Stayed: April 2013, travelled as a couple
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Thank Margaret V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Rabat Sheherazade

Address: 21 Rue de Tunis | Quartier Hassan, Rabat 10000, Morocco
Region: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Rabat
#10 Spa Hotel in Rabat
Price Range: £51 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Rabat Sheherazade 3*
Number of rooms: 77
Official Description (provided by the hotel):
Situated in the heart of Rabat, the capital of Morocco in the residential quarter of Hassan only 5 min from the main historic monuments, business centre & 15 min from the royal golf course and the airport. Restaurant, terrace and parking facilities. Diners Club card not accepted. ... more   less 
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Also Known As:
Mercure Rabat Sheherazade Hotel Rabat
Accor Rabat Sheherazade

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