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“Beautiful grounds, slow service”

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Sofitel Rabat Jardin des Roses
Ranked #1 of 45 Hotels in Rabat
Certificate of Excellence
Monaco-Ville, Monaco
Level 6 Contributor
378 reviews
362 hotel reviews
common_n_hotel_reviews_1bd8 628 helpful votes
“Beautiful grounds, slow service”
Reviewed 6 December 2013

Beautiful grounds and interior design with authentic Moroccan luxury feeling. Wonderful garden with worldclass pool area. Good clientele including local high society. Suitable both as business hotel and for short holidays. Hotel is indeed a bit remote and lonely. Service a bit too slow for a hotel of that level, even if in Morocco.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TrophyCollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
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Naples, Italy
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2013

I am familiar with Rabat for I come many times over the year for business, and during my last week I was at the Sofitel Les Jardins des Roses. What a lovely experience! And what a lovely room maid, with a charming name - Zineb Elouajjani!!
I met Zineb by chance late afternoon during her usual housekeeping, with Nawal Bouhhaja. and their assistance to me in some little problems in my room was excellent!

Room Tip: Ask Madamoseille Zineb, she's perfect for any assistance you may have! And also she's a char...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinTower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 December 2013

The hotel lobby, the garden and the pool are stunning. Once you get up to your room things are a little disappointing. The rooms are nice at first sight but once I looked closer I saw that the paint in some areas was falling off the walls, coffee machine wasn't working, no kettle in the room, my hair dryer was missing. Internet is good in some rooms and in others you can barely connect. All rooms have nice and spacious balconies which gives you a beautiful view if you are lucky to face the garden. The breakfast is ok but the staff working in the breakfast restaurant are so unfriendly. I had to ask 3 times for my coffee before it came about 45 minutes later. Even the manager is not friendly. Still the Sofitel is probably the best hotel in Rabat however the staff should get in-depth customer service training.

Room Tip: Ask for garden view
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, 13 January 2014
Google Translation
Chère hôte,
C’est avec une attention particulière que nous avons pris connaissance de vos commentaires et vous remercions d'avoir pris le temps de nous écrire.
Nous sommes heureux de lire que notre Lobby, jardins et piscine vous aient particulièrement plu.
Néanmoins, nous sommes désolés que l'état de nos chambres ainsi que le comportement de certains de nos ambassadeurs ne correspondent pas à vos attentes, veuillez accepter toutes nos excuses pour l'inconvénient rencontré.
Soyez assuré que nous sommes très soucieux d’offrir des services de qualité à nos clients, pour les améliorer vos commentaires nous sont très précieux.
Nous avons donc immédiatement informée les services concernés de vos remarques et les avons sensibilisé afin d’éviter que la situation ne se reproduise plu.
Nous espèrons vous accueillir de nouveau parmi nous afin de vous faire vivre une meilleure expérience.
Sincèrement,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
State of Sao Paulo
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 December 2013 via mobile

Great hotel and facilities. An enjoyable experience. However, NEVER USE THEIR LAUNDRY SERVICES. I sent a brand new Hugo Boss suit to be ironed. When it was returned, there was a huge hole in the right side lapel.

Management took four days to solve the issue and left everything for the very last minute. They initially promised they would find the best solution, which would be a new suit. At the end, they came up with the story that the suit was not new (though I had purchased one week before). Since there was no effort to solve the problem, I went to a local Hugo Boss store and purchased a similar suit for US$ 1,200.00. After some headache, they finally paid US$ 485.00, deducting from my hotel bill and giving me US$ 150.00 in cash.

It is a great hotel, but when it comes to solving problems they create for customers, they are extremely slow and unfair. I should mention, however, that the Guest Relations Manager, Ms. Ghizlane Haloui, did try her best. The problem was their supervisors, who really did not care very much about fixing the problem.

So if you are ever in Rabat, enjoy the Sofitel. Just do not use their services.

Stayed October 2013, travelled on business
Helpful?
Thank mvfreitasbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, 4 December 2013
Google Translation
Cher hôte,

Nous vous remercions de votre commentaire!

Nous sommes ravis de lire que votre séjour s'est agréablement déroulé et que vous avez aimé notre hôtel.

Néanmoins, nous regrettons sincèrement les désagréments causés par notre blanchisserie et sommes désolés que nos services aient mis du temps à traiter ce sujet; nous vous prions d'accepter toutes nos excuses.
Nous comprenons votre contrarièté mais sachez que cette période là a été très rude puisque nous avons accueilli un peu plus de 3000 personnes.

Après avoir réparé votre veste, vous nous avez témoigné de votre insatisfaction; De ce fait, nous vous avons proposé de vous rembourser la moitié du prix d'un costume chez Hugo Boss. Vous paraissiez satisfait de notre proposition lors de votre départ.

Nous serions ravis de vous accueillir de nouveau au Sofitel Rabat Jardin Des Roses afin de regagner votre confiance.

Cordialement,
Hassan Bargach,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California, Maryland
1 review
Reviewed 19 November 2013

hi everybody it was my first time in this hotel but i really loved it, and i want to thank Houda and Iman from the reception desk, they were too nice and helpful,the view on the garden was amazingggggg. i would diffinitly love to come back here

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rinbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 November 2013

Housekeeping (Habeba) was great and provided a clean and made up room every day. Staff (Houda) at the reception desk was very friendly and helpful. If you like Spa's then this is the place to stay they have an amazing Spa and a large pool. Only draw back is you have to get a taxi or walk 15 minutes to get to any restaurants or shops. I will be staying here again when I come back.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zee100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, 13 January 2014
Google Translation
Cher hôte,

Nous vous remercions de votre commentaire!

Nous nous réjouissons d'apprendre que vous avez passé un agréable séjour parmi nous et que vous avez apprécié notre Spa !
Aussi, nous transmettons immédiatement vos remerciements à Habiba et Houda, qui font un travail remarquable!

Nous espèrons avoir l'occasion de vous accueillir bientôt au Sofitel Rabat Jardin Des Roses!
Sincèrement,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 November 2013

Possibly one of the nicest hotels I've ever stayed in. The staff were all very pleasant and helpful, and the rooms large & luxurious, with very modern furnishings. There is a nice Moroccan restaurant, as well as a relaxing lounge. Outside is a large garden that is just beautiful, as well as a large pool. Highly recommended!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surfer_steve-o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hassan B, Directeur général at Sofitel Rabat Jardin des Roses, responded to this review, 13 January 2014
Google Translation
Cher hôte,

Nous vous remercions d'avoir partager votre avis sur TripAdvisor!

Nous sommes ravis de lire que vous avez été marqué par la gentillesse de notre personnel, ainsi que par le luxe et le confort de nos magnifiques chambres !!!

Notre objectif est d'honorer notre promesse d'offrir à notre aimable clientèle un service de qualité, et des prestations à la hauteur de leurs attentes!

Au plaisir de vous accueillir bientôt au Sofitel Rabat Jardin Des Roses!

Sincèrement,
Hassan Bargach,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Rabat Jardin des Roses

Property: Sofitel Rabat Jardin des Roses
Address: PO Box 450, Souissi, Rabat 10000, Morocco
Region: Morocco > Rabat-Sale-Zemmour-Zaer Region > Rabat
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Rabat
#1 Spa Hotel in Rabat
#1 On the Beach Hotel in Rabat
#1 Business Hotel in Rabat
#5 Family Hotel in Rabat
#5 Romantic Hotel in Rabat
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Rabat Jardin des Roses 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sofitel Rabat Jardin des Roses hotel occupies a majestic position in the heart of the capital city Rabat, close to the Royal Palace and Mausoleum of Mohammed V. Completely renovated, its contemporary design blends with the best in Moroccan architecture. This 5-star luxury hotel is set amongst a 17-acre garden. A real palace with an international reputation, its history is closely tied to the great conferences and international events that have taken place within the kingdom. ... more   less 
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Also Known As:
Sofitel Rabat Jardin Des Roses Hotel Rabat
Hilton International Rabat
Hilton Rabat
Rabat Hilton International

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