At first glance on arrival, this seems like a good hotel. However, it has too many failings to qualify for a good rating, especially in comparison with the nearby Serena or Southern Sun where a I have stayed in the past.
The check in procedure is slow, the foreign currency exchange rates low (as is common in most hotels) and when I tried to change $100 they didn't have enough local currency anyway!
The rooms are quite pleasant, but it was a guessing game every day as to how many of the towels would be replaced or whether the glasses would be washed. As for the towels, they're little bigger than a pocket handkerchief, very thin and of poor quality. Laundry is reasonably priced and the service quite quick, but if you call housekeeping be prepared for a long wait for your clothes to be picked up.
The 'free' Internet is a joke. Often painfully slow and after even a minute or so of inactivity it logs you off and you have to start all over again. It was easier just to purchase a wireless modem with local provider 'Smile'.
Breakfast can be good, but many items are missing from tables even when the restaurant has just opened, and the 'scrambled' eggs are possibly the worst I've ever had! Yuk!
Security is a joke. I went to the emergency exit at the end of my corridor to find the door open, so anybody could have climbed the external fire escape and accessed the corridor.
Food in the rooftop restaurant/sheesha bar is poor. My pizza was very doughy and almost tasteless. A couple years back, this was a much better hotel and I can only attribute the decline to a change in management.
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- Also Known As:
- Holiday Inn Dar Es Salaam City Centre Hotel Dar Es Salaam