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“All the right elements (and a few wrong ones)”

Alexander's Restaurant
Ranked #203 of 305 Restaurants in Dar es Salaam
Dining options: Reservations
Restaurant details
Dining options: Reservations
Dar es Salaam, Tanzania
Level Contributor
33 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“All the right elements (and a few wrong ones)”
Reviewed 1 July 2014

Note: This review is an average of experiences at Alexander's Restaurant over four visits in the past couple of months (though I have been there several times in the past few years).

I have always loved their hidden location (call ahead to book a table), their cozy setup (very comfortable), their selection of wines (decently priced too), their range of single malt whiskey (nice), and their simplicity (rustic chic). However, the quality of their meals has been shaky of late.

During my last visit, two plates of food had to be sent back as the quality of the meat was not great (we ordered the dishes cooked 'medium' but the meat was too tough to enjoy). We were given different dishes, which were then fine/enjoyable. The waiter also didn't seem happy that we opted to share a couple of salads - he wanted us each to order our own.

Our waiter was quite cocky - he kept interrupting us, sighing, and making a face best described as 'rolling his eyes'; the manager was no better - blatantly lying about supposed 'hotel policy in Tanzania', she was not able to articulate why they have a 20% service charge, and she seemed more interested in hanging out with a table of what I assume were her friends - her attitude was not pleasant either. The owner, Gordon, was better able to give the impression that he was concerned, that he heard us, and that he would look into it - I spoke to him calmly, and he responded positively and calmly as well. Mind you, this was our attitude throughout the night - we tried to communicate calmly, without causing a big fuss, and politely. Though our bill took an unusually long time to arrive, it was correct when it did (very important), thankfully.

The little things can make or break an establishment, and this rings true in the case of Alexander's Restaurant. They have very many of the right elements, but a bad attitude in the service industry can easily highlight any/many things that are wrong with your restaurant if they are not addressed.

I sincerely hope that they can look into these things, and work at making things consistently good as they were in the past.

Will I go back? Only if invited for a group dinner where I have no choice on the selection of the venue. Though they generally operate to feed their hotel guests, they cannot discount the fact that 'local' guests also contribute to their business - they should learn to value that.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Kachez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 reviews from our community

Visitor rating
    4
    7
    3
    2
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Arusha, Tanzania
Level Contributor
4 reviews
3 restaurant reviews
“NicEST Food”
Reviewed 22 May 2012

Visited this restaurant for the second time with friends it was nice experience having a good glass of wine and a nice continental food that was amazing as ever keep up the good work

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank victoria l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dar es Salaam, Tanzania
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Mediocre food, same service”
Reviewed 10 March 2012

Visited the restaurant twice. They are supposed to have specials, but only to those who ask. The wait staff is not able to explain the food and it was almost impossible to understand them. We settled on the lobster special of the nigh (they were prepared two ways but we could not understand either the waiter or the chef so we decided on the simple grilled option). The lobster was mediocre at best it was hard and overcooked. Pretty difficult to mess it up as it was fresh and still in the ocean that morning.

Brought the observation to the owner and suggested to print the nightly specials. He replied that he didn't want to print them every evening. He seemed to be concerned about printing 5 pages of paper when they charge $45 for a lobster. We would not have ordered it if we had known.

Needless to say, this was the last visit to the restaurant and we will not recommend it to our friends either.

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank foody_dar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Hospitable and very good!”
Reviewed 31 January 2012

Very good food and good service. A fun wine cellar with a glass roof that you can walk over.
Dinner 'on the roof' is great so that you can get the breeze and few, if any mosquitoes. There is an inside dining room as well.

Visited September 2011
Helpful?
Thank Sean_BL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dakar, Senegal
Level Contributor
51 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Gourmet food”
Reviewed 18 January 2012

Gourmet experience but limited menu. Everything we had was excellent with amazing sauces.

Wine is very pricey and reservations are a must!

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank bjcameron11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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