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“Owner has very poor customer service”

Osaka Sushi & Teppanyaki restaurant
Ranked #26 of 302 Restaurants in Dar es Salaam
Certificate of Excellence
Cuisines: Japanese, Sushi, Asian
More restaurant details
Restaurant details
Good for: Groups, Business meetings, Child-friendly
Dining options: Dinner, Lunch, After-hours, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Dar es Salaam, Tanzania
Level Contributor
16 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Owner has very poor customer service”
2 of 5 bubbles Reviewed 1 October 2013

The food is great, especially the tepanyaki. However, I was extremely disappointed by the service standards shown by the owner who is an old Japanese man who doesnt speak english very well. We had a reservation for a group of 6 at the tepanyaki table but we decided to order both sushi and tepanyaki. The owner insisted that we should order more tepanyaki and take the sushi home. When we agreed to order more tepanyaki dishes and reduce the sushi, he then came back and said that the sushi is already prepared and we have to pay for it regardless. I will not be a repeat customer because of the owner's negativity and poor attitude! Even the chefs and the waiters were empathetic to our situation!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Afro_bass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

Visitor rating
    51
    56
    15
    4
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
Mauritius
Level Contributor
143 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
“Good Business Dinner in Dar”
4 of 5 bubbles Reviewed 8 September 2013

here in july for a business meeting dinner.

food is good, atmosphere is also good...even during early mid-week.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank niknpatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dar es Salaam, Tanzania
Level Contributor
58 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Sushi was OK but better portions at Ashibe Japanese Restaurant”
3 of 5 bubbles Reviewed 5 September 2013

I wanted to do a review of Ashibe Japanese Restaurant because the sushi there is much better than Osaka. Osaka is OK, but the rolls and nigiri are really very small portions for the price. The service was good and better than most places in Dar but they need to do something about the portions versus price.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
catania
Level Contributor
60 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Simply delicious”
5 of 5 bubbles Reviewed 23 August 2013

This restaurant is in Toure drive,near by trinity pub.
Everything was positive:the place,the service and above all the food.I think is one of the best sushi I have ever eat in my life.Price are reasonable compare to the high quality of the food.
Last time was my second time and I will definitely come back again.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank valeuk23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
34 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“GREAT sushi”
4 of 5 bubbles Reviewed 4 August 2013

The sushi was really, really good. Service: not so good. The staff didn't take any initiative to give us dessert or the bill when we were done eating, we had to ask for everything. It was also hard to make contact with them.
It is also quite noisy because of the Tepanyaki-chefs and their audience. But, sushi was great, so I would definetly go there again soon.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kristin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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