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“Sleep in the engine room”
Review of Sea Cliff Hotel

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Sea Cliff Hotel
Ranked #5 of 95 Hotels in Dar es Salaam
Certificate of Excellence
Tornio, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Sleep in the engine room”
Reviewed 18 September 2013

I was expecting a litlle luxury and relax in a five stars hotel room after a week in Tansania and before almost 20 hours flight back to home.
I got a tiny, poorly cleaned room where noise was worse than in engine room because of outstanding HVAC machine. When I complained management about the noise they offered me a room which one of us had alredy apandoned because of broken window.
The rooms are situated in a busy market center few hundreds meter away from main hotel and from for ex. breakfast room and pool. You have to be fully dressed and go throug the guarded gate to get there. I didn't feel myself like a guest in five stars seaside hotel.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeacliffMarketing, Sales Executive at Sea Cliff Hotel, responded to this review, 1 October 2013
Dear Kris T,

We are sorry to hear about your experience. We apologize for the trouble you faced with the rooms however our maintenance team is quite fast in resolving these issues, I have passed your feedback to them. We hope you enjoyed the rest of your stay with us.

Best Regards,

Chandni Vithlani
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
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Kemi, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

From a 5 stars dream to nightmare. From quiet corridor to the middle of shopping center , close to the kindergarden and official toilet which was open whole night. That was my experience about Sea Cliff in Dar Es Salaam. Maybe the hotel building was 5 stars but I got only pay the 5 stars price and sleep in a grabby room, 200 meters from the other guests, but anyway I met them in the breakfast. A good advice my friends, when you´ll take the contact with Sea Cliff ask them where is your room, and don´t take a room in the shopping center, that was not good (*****).Börje

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jukka i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeacliffMarketing, Sales Executive at Sea Cliff Hotel, responded to this review, 1 October 2013
Dear Jukka I,

It is quite sad hearing that your experience at Sea Cliff was not satisfactory. We sincerely apologize for all the inconvenience that you faced during your stay with us. The rooms you stayed in are in the ‘Village’, which is an extension of the main hotel. We do not falsely advertise these rooms as Sea view, as their rate is lower than the main hotel. We do take your feedback seriously and therefore our housekeeping & maintenance have been alerted about the problems that you faced during your stay. We hope you give us a second chance to accommodate you in one of our wonderful sea view rooms next time.

Best Regards,

Chandni Vithlani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

I have never been as afraid in any hotel as I was in 5 star Sea Cliff. Noisy room and the smell of waste in my bathroom was already bad enough, but in addition you could smell that there had been smokers before. The room was lonely at the end of narrow and dark hall. The view is outstanding and food was good, so if you aren't going to use your hotel room, I can recommend.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Laael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeacliffMarketing, Sales Executive at Sea Cliff Hotel, responded to this review, 1 October 2013
Dear Laael,

We apologize for your unpleasant stay with our Hotel. It is against our policies for guests to smoke in rooms that are allocated as Non-Smoking. The housekeeping team works very hard to ensure that this does not occur. However we are glad that you enjoyed the food & view and hope you give us another chance to accommodate you in our main hotel next time.

Best Regards,

Chandni Vithlani
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Helsinki, Finland
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 September 2013

Booked a hotel from nice 5 star hotel with beautifull locacion close to sea and view. Ended up in a grabby room where paint was falling from the wall, aircondtioner was leaking water inside, windows were not possible to secure and the room was located in a separate building in the middle of shopping center away from the hotel with view to the next door office.

Not really what you could expect from a room that was sold as 5 star room under the brand of one of the best 5 star hotels in Dar and price that was more expensive than Hilton Double Tree or Southern Sun in Dar es Salaam, that I have previously stayded in Dar.

Product was defenetely not as descibed in the web page. Sad that they are getting greedy.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PetteriA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeacliffMarketing, Sales Executive at Sea Cliff Hotel, responded to this review, 19 September 2013
Dear PetteriA2013,

Greetings from Hotel Sea Cliff.

We are very sorry that your stay was with us was unpleasant. Unfortunately, there has been a misunderstanding. The travel agent that you booked through is aware of the difference between the ‘Village rooms’ which you were booked in to and rooms in the main hotel. We always advice all travel agencies to clarify to their guests about the type of rooms that our hotel offers. We understand your disappointment as you were not informed about these rooms however I assure you that our hotel does not falsely advertise these rooms as Sea view. Our website also states this.

The village rooms are an extension of the main hotel & tailor made keeping low budget travellers in mind. For a much lower rate, guests can enjoy the location & all the facilities provided by the main hotel. We apologize for the air conditioner and paint, our maintenance team is very quick in resolving these issues, I have passed your feedback to them.

We hope you will give us a second chance to accommodate you into one of our beautiful sea view rooms next time.

Kind Regards,

Chandni Vithlani, Sales Executive
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Philadelphia, Pennsylvania
Level 6 Contributor
134 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 16 September 2013

The Sea Cliff is a wonderful destination. Located outside the hustle and bustle of downtown Dar. The hotel has a great feeling and provides comfortable and relaxing surroundings. The staff is numerous and fantastic. There breakfasts were amazing; fresh, prompt, and served with an ocean view. The Sea Cliff is about 8km from downtown, but with local traffic, traveling to and from the hotel takes just as long as any other comperable hotel.

Room Tip: Ask for an ocean view.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KTSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeacliffMarketing, Sales Executive at Sea Cliff Hotel, responded to this review, 1 October 2013
Dear KTSB,

Thank you for your review. Our location is indeed very unique as the hotel is located right at the edge of the Ocean. We are happy that you enjoyed the relaxing atmosphere here at Sea Cliff and we hope to welcome you again in the future.

Kind Regards,

Chandni Vithlani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 8 September 2013 via mobile

Highly recommended. Excellent in all aspects especially the friendly service from staff who can not do enough for you. The rooms are well appointed, spotless and the sea views can't be beaten. The food at the restaurant was excellent with a wide selection to suit anyone's tastes.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BernardJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea-Cliff-Hotel, Guest Relations Manager at Sea Cliff Hotel, responded to this review, 17 September 2013
Dear BenardJS,

Greetings from Sea Cliff Hotel.

Thank you very much for choosing to stay with us on your recent visit to Dar es salaam. And thank you for taking your time to post a review on Trip advisor. It is great to know that you had enjoyed your stay with us. Your feedback not only is a great motivation to us but also gives other travelers a good opportunity to make an informed decision which hotel to stay in on their future visits to Dar es Salaam. I thank you once again for the best review!!!

Looking forward to welcome you again soon.

Kindest Regards,

Nana Mwinyi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fuerth, Germany
Level 6 Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 8 September 2013 via mobile

Apart from the spectacular view from any angle of the hotel on to the sea this place is a very enjoyable spot. The rooms, designed in a typical African setting, are spacious, clean and - everything works!
The restaurant right by the cliffs offers a wide variety of dishes and a decent wine list. It's a very lively spot especially on weekends when locals flock in.

Stayed September 2013, travelled with friends
Helpful?
Thank hastreng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sea-Cliff-Hotel, Guest Relations Manager at Sea Cliff Hotel, responded to this review, 16 September 2013
Dear Hastreng,

Greetings from Sea Cliff Hotel.


Thank you for taking your time to post a very nice review of our hotel on the Trip advisor. I am so happy to note that you had a wonderful time in our hotel Exceptional customer service is our goal and we strive to provide it every day for every guest and it is so gratifying to hear when we succeed. I certainly do hope you’ll return to Sea Cliff Hotel Dar es Salaam soon and possibly stay longer with us. Wish you all the best. We hope to see you soon.

Kindest Regards,

Nana Mwinyi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sea Cliff Hotel

Property: Sea Cliff Hotel
Address: Toure Drive | Msasani Peninsula, Dar es Salaam 3030, Tanzania
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 95 Hotels in Dar es Salaam
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sea Cliff Hotel 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome to Sea Cliff Hotel - a stunning 5* hotel jutting out majestically on a cliff overlooking the Indian Ocean with beautifully manicured gardens. It offers an oasis of calm just 5km from the hustle and bustle Dar es Salaam’s city centre and 22km from the airport, nearby all that the city has to offer. All 93 rooms are beautifully furnished and include seven executive rooms, five executive suites, and a magnificent presidential / honeymoon suite with panoramic views out to sea. All rooms have complimentary WiFi, satellite television, direct dial telephone, mini bar, tea & coffee making facilities, digital safe and bathroom amenities as standard. 24-hour room service, laundry, dry cleaning, airport transfer and babysitting services also available. On site, there is also a fitness centre, outdoor pool with sun terrace, casino, hair & beauty salon, two restaurants, coffee shop, bar, members lounge, full service business centre, conference and banqueting facilities and service with a big smile. ... more   less 
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