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“Nice rooms, pricey, but reliable”

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Dar es Salaam Serena Hotel
Ranked #6 of 96 Hotels in Dar es Salaam
Certificate of Excellence
Lancaster, Pennsylvania
Level 6 Contributor
109 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Nice rooms, pricey, but reliable”
Reviewed 20 March 2012

I have stayed at this hotel when it was Movenpick for years (2009-2011) and no that is it Serena (late 2011+). It's basically the same, good rooms, comfortable beds, very nice swimming pool and breakfast buffet, adequate gym and VERY centrally located to the business district (handy). Food is reliable, but not amazing sometimes -- although Serena says that they are changing the menus too now, because of their recent take-over. Not really the hotel to stay at if you are on vacation though.

Room Tip: All rooms are pretty quiet, as the hotel is set back from the road. Weekend music on the back-side.
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  • Stayed March 2012, travelled on business
    • Value
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Helpful?
1 Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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London, United Kingdom
Level 6 Contributor
186 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 29 February 2012

The Serena (used to be Movenpick) has a lovely garden and pool area, so it means that you can relax and rest in the city. The hotel is only 20mins from the Airport (except in rushhour) and so if you need to have a sleep before flying on it is also a good option. The bar has a singer on Thurs/Fri/Sat night and whilst he is old school in style he is good fun and helps create a good atmosphere. The food in the Italian restaurant was excellent, although there was no one in there and it is very "cold".

Room Tip: If you want a very quiet room then request one facing the garden/pool
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  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
Thank Travelloverlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lethbridge
Level 5 Contributor
71 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 23 February 2012

The hotel is very nice, new, clean and modern. There are still a few hitches. When I checked in my room wasnt ready-but I saw them give another person a room ahead of me, to which I complained and they just said I would have to wait. When I finally got my room the key did not work, they need to send a technician-which took nearly two hours. So what happend was they let me in the room and said they would send someone to fix the lock. I had been traveling overnight so I went straight to bed-I woke up with two people in my room-the technicians. They had not knocked or checked to see if someone was in there, they just walked in! I was there for a conference and required business centre services, but it was a saturday and the centre was closed-I urgently needed things copied and the front desk staff offered no solution-fortunately there was a gentleman next to me (another guest) that told the staff to let me into the executive floor and do the copying there-reluctantly they did.
It did take quite a long time to check out, I checked out the night before I left and took about an hour.
Other than that, the hotel is good-the internet worked and there is wifi. The fitness centre is clean and modern and there is a wonderful selection of food available. The hotel has the potential to be very good, but it still has a few hiccups, as long as you are prepared in advance you shouldnt have any problems.

  • Stayed February 2012, travelled on business
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Helpful?
1 Thank gypsytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crete, Greece
Level 5 Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 20 February 2012

The Serena have recently taken over this hotel (formerly Movenpick).
It is a city Serena hotel. So you get just that. Nice, easy location and full of business people mainly. I came with young children who were very welcomed. There is an effort of Sunday entertainment by way of bouncing castle and face painting - aimed at the families coming in for Sunday brunch. There is a huge lawn and my kids enjoyed finding golf balls shot into here by the next-door course.
The hotel has a swimming pool and small gym; so much of a much there. There are a few restaurants offering different dishes throughout the day and room service is of course available.
All food we had was good in quality, and the selection was good too. Lovely fresh salads at the buffet at lunch and a huge choice at both the buffet breakfast and lunch. If you stayed a long time, then I imagine you’d get bored of it. None of us ended up with a dicky tummy, so that is something.... and really you can get that easily in Dar.
The service started very well, very much Serena standards, then slipped a bit over the weekend- probably taking a breath as some of the business guests depart.
There is a nice bakery in the reception – for cakes and pastries and coffees. Although I would prefer an ice-cream parlour like at the Serena Mombasa.
We booked late and didn’t get a family room, so we were put in the executive floor with an adjoining room and that suited us very well.
It’s clean, doesn’t smell (like some in Dar!) and the food and service are good. If you want a beach hotel, then this isn’t for you. If you need the city and are on business then this is probably perfect.
There are babysitters, but they charge a lot for them, and I am always worried when I pay the hotel, rather than the babysitter direct – you wonder how much the babysitter really gets!
If you are travelling from Kenya, then note that Precision Air regularly remove hold baggage if the plane is too heavy. They removed both our bags and we had to wait a day before they arrived again (ours got lost after being removed).

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
1 Thank safarimum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
156 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 3 February 2012

I've traveled throughout Africa and have encountered some good and bad hotels. This is a good one.

It was clean, the service was good and the pool is amazing. I wasn't a fan of the food - it wasn't bad, but it wasn't great. Either way, if you're in Dar es Salaam, this is your best bet and I commend all of the many hard workers there who make this an enjoyable (and safe) hotel.

  • Stayed July 2011, travelled on business
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Helpful?
1 Thank DCJD2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 5 Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 February 2012

Good vibe, nice bar area with a great Jazz singer on the weekends. I requested a shuttle to pick me up which cost $30, not sure how much it is from other services. Nice lawn in the back to relax, and the dinner buffet was ok. Internet is $10 a day unless you buy a package, and all rooms come with Breakfast, I wasn't expecting it with my package but told all rooms come with breakfast once I arrived, nice surprise.

  • Stayed February 2012, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank kokolig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
203 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 24 January 2012

This property has some way to go before raching Serena standards. My standard room was fine but some details had not been attended to. The room service menu was dirty and had tape to hold it together; the internet came and went. In the gym all three running machines were out of order although the pool was nice.

The staff all seemed engaged and friendly and the gourmet resturant was really good.

I look forward to continued improvements

  • Stayed January 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank bubu3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dar es Salaam Serena Hotel

Property: Dar es Salaam Serena Hotel
Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Business Centre with Internet Access
Hotel Style:
#5 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick

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