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“Always a positive experience!”

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Dar es Salaam Serena Hotel
Ranked #6 of 95 Hotels in Dar es Salaam
Certificate of Excellence
Nairobi, Kenya
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Always a positive experience!”
Reviewed 6 September 2013

When checking in to a Serena hotel, you already know that you have a nice experience ahead of you. Serena in Dar Es Salaam is no exception!

Food is very nice, especially the seafood. The service is impeccable, and the staff are friendly, attentive and proactive.

The hotel has been around for a while, and an upgrade of the rooms wouldn't hurt. That being said, the rooms are nevertheless impeccably maintained. The fact that they have a gym is nice, although that one could also do with some equipment, and space.

This is the only hotel I've been to so far that offers free wifi in the airport transfer vehicles. It's an easy thing to do, but only Serena seem to have thought about it.

All in all, a very pleasant place. I will definitely continue staying here during my future trips to Dar.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Håvar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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  • Danish first
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English first
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 August 2013

Well appointed nice large rooms, comfortable bed, free (if slow) Internet is a real bonus. Service is good, with a turn down service etc.

The pool area is good as is the gym. Food is okay, not fine dining, though the Club sandwich is very good.

Will stay here again next time in Dar

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 August 2013 via mobile

I stay at Serena regularly. Pay the extra fee to stay on executive wing - worth it. Nice new restaurant. Hotel shuttle service from airport in Eurocar vehicles gave wifi service - I used it while travelling from airport to hotel Nice touch.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marius Schoeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi
Level 4 Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 August 2013

The hotel is located in the centre of Dar. It has the Serena look and feel but the rooms require an upgrade. The staff were very friendly and helpful and assisted me personally. I was upgraded to the Executive Floor which was a welcome surprise. I use gyms in my travels and the gum at the Serena is below standard.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jokels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2013

great service, great food, great value. wow, smoked salmon and capers in tanzania, yum! fresh food, expert preparation and presentation, all around marvelous experience. one of my favorite dining experiences in dar.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmmtamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
118 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 23 August 2013

I have tried a few hotels in Dar es Salaam and this one does have consistent service. It has improved since being taken over by the Serena Group, and service has improved. Beds are new, but rooms (especially bathrooms) could do with a refresh.
Their buffets at meal times are generous and food is always good. There is a large selection of beers available in the bar which has a good outdoor area.
It is very central to the city and close to many businesses but if on holidays you may prefer one of the other cheaper hotels or ones further outside the city.
Prices are going up all over this area and the hotel's prices are too. Try to get a good rate.
Free wifi is everywhere in the hotel and speeds are good.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Micgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brussels
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 August 2013

since the take over from movenpich the serena dar lost complet control over the proprety.
scandalious low human resources and extrem bad management of the food and beverage section.in general the introduce of a fidility card is a complet joke with rules not able for a costomer to follow.
just the basic concept from the beginning of the hotel old sherathon stays great garden swimming pool; I am there oldest costumer and still for diner i have to go out .

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dustyharry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dar es Salaam Serena Hotel

Property: Dar es Salaam Serena Hotel
Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Business Centre with Internet Access
Hotel Style:
#5 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick

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