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“Good, not great”

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Dar es Salaam Serena Hotel
Ranked #7 of 96 Hotels in Dar es Salaam
Certificate of Excellence
Reviewed 7 November 2013

This is not a bad hotel. I have stayed there twice. It is well situated in the heart of town with easy access to most places of business. However it is in need of a revamp as it is a bit dated. The staff are friendly and helpful. There's a car rental service just by the reception which makes getting around easy. The rooms are spacious, but the bathrooms could do with an update. In all, it wasn't a bad experience at all, but it could be better. What I loved most were the buffet nights. There was so much fresh seafood on offer, and for a seafood lover like me, that makes up for a lot of things.

  • Stayed: September 2013, travelled on business
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Thank maryCapeT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 24 December 2013

Dear Guest,

Thank you for your feedback and I am pleased to inform you that the property will soon be undergoing a phased renovation commencing 2014 - this will greatly enhance our physical product.

We are pleased that you enjoyed the buffets in the evenings and especially the fresh seafood!

Thank you once again for your review and we look forward to hosting you again in future.

Sincerely

Management

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Reviewed 6 November 2013

Check in is at 12, we tried to check in at 20 minutes past, but the room wasn't ready yet.

We were escorted to the executive lounge located at the 7th floor where we had to wait until the room was ready. At 14.10 we lost our patience and went back to the reception where our room "just" got ready as we talked to the receptionist. The room was nice, clean, and the cleaning staff was very friendly.

We spend the day at the pool which is well kept, the pool bar is well stocked and reasonably priced, even though the bar tender seemed to lack a bit in skill. The sea food restaurant was very good, and the waiting staff was excellent.

At the 10 o'clock check out everything was flawless and we went back to the pool to relax for a few hours before heading to our next stay. At 12.30 a staff member showed up and told us to pay 20000 shillings if we wanted to stay at the pool after 1300. The day before a lot of our colleagues had checked out and didn't have to pay this fee. When challenged with this information he said that it was a mistake and asked us to leave. An annoying end to an otherwise nice visit.

  • Stayed: October 2013, travelled with friends
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Thank mtl60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 24 December 2013

Dear Mathias,

Thank you for taking time to give us your feedback. We have noted with great concern on how you were treated at the swimming pool after you had checked-out. I would like to assure you that this is not the norm and we have used your incident as a learning curve and retrained all our staff at the Poolside - please accept our sincere apologies for this negative experience.

Once again, thank you for your feedback and we look forward to hosting you again.

Sincerely
Management

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Reviewed 6 November 2013

Having stayed at Serena Nairobi, Mombasa, Kampala, Elementeita, Amboseli and Mountain Lodge, Serena Dar-es-Salaam was a let down.

The hotel feels old and worn. Check in took for ever and the staff were not very engaging.

I was upgraded to a Superior room on the 4th floor. Had ocean glimpses from the window. The room was worn, stained and dated. The carpet needs replacing, no data or power centre, and lighting was inadequate. Storage was plenty, but the hangers are the ones you can't steal, which are really annoying to use.

The bathroom is small, but has a great shower.

Service overall does not seem refined, or genuine. Staff seem to be struggling to deliver, understand guest needs, and serve.

Breakfast was very ordinary. I had a cracked coffee pot, cutlery was not polished, and the food choices / quality was average. Fruit was not sweet, and coffee was bitter.

For a bed for the night, it is acceptable for a night or two.

  • Stayed: November 2013, travelled on business
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Thank roadwarriorafrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 8 November 2013

Dear Guest,

Thank you for your valuable feedback and rest assured that the flaws highlighted are already being addressed and the property will shortly be upgraded albeit in phases. However, in terms of service delivery, we are reviewing our operating standards and are confident that we will fix the shortfalls and deliver high standards of food and service in line with what our Serena brand is renown for!

Once again, thank you for your feedback and we look forward to hosting you again.

Sincerely

Management

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Reviewed 28 October 2013

Excellent location for business travellers with easy access to the city. I would not opt for this hotel if I was on holiday .

Rooms are spacious and clean with all the usual. The old fashioned hair dryer in the bathroom is a bit dated.

Bar and restaurant service is extremely slow. You wait to be served and wait even longer to get your order (we waited over an hour for a meal). There does not seem to be enough tables in the restaurant for breakfast to cope with such a large hotel. This service has affected my overall rating of what is otherwise an above average hotel.

The staff in the foyer are particularly helpful arranging taxis where necessary etc.

I would have liked to have the option to open my room window but the handle was missing.

Would stay again for a business trip.

Room Tip: Request a room with a view towards the sea.
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  • Stayed: October 2013, travelled on business
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Thank Sian17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 8 November 2013

Dear Guest,

Thank you for taking the time to give us your feedback.

We pride ourselves in offering high standards service in our food and beverage outlets but clearly we failed to meet your expectations on this occasion and rest assured that we will institute necessary remedial measures to avoid a recurrence of the same.

With regards to opening the windows of your room, for safety reasons we usually keep them shut and only open them upon request.

I would like to sincerely thank you again for your comments and we look forward to hosting you again.

Sincerely

Management

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Reviewed 22 October 2013

This is a 5 star property in Dar Es Salaam. Everything about this place is simply wonderful. Stayed there during my recent business trip to Dar Es Salaam. Few points i would like to mention:

1. The rooms are bit old fashioned but they are comfortable enough to stay.
2. Breakfast is at it's best, it was one of the best i have had in Eastern part of Africa.
3. Well Situated within the city center.
4. Room Service and housekeeping is great, prompt response to your query.

Just to sum it up a decent hotel but a bit overpriced which i think it should be since it is one of the 5 star properties in the Surroundings. Just go and explore.

Room Tip: Pl check the rooms you are offered Specially for Non Smokers.
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  • Stayed: October 2013, travelled on business
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2  Thank ruks r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2013

We stayed here pre and post safari last month. Excellent airport pickups and vehicles. Very clean and friendly staff. The club level room is worth it - very nice appetizers and drinks included. Gym is just ok by USA standards but you can get a good cardio workout. They also stored luggage for us free of charge so they go out of their way to accommodate your requests.

  • Stayed: September 2013, travelled as a couple
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Thank Adventurers99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2013

Stayed 4 nights as a part of our job,the view of the hotel on the ocean is great, the room is so clean and quit, the food is delicious and excellent friendly staff, we are going for a job, but we will repeat it again with my family ,a trip to Dar es Sal am is more than my expectation

  • Stayed: October 2013, travelled on business
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Thank Nesr50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Business Centre with Internet Access
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Price Range: £169 - £300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick

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