We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Best Customer Service I've Seen Anywhere”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Dar es Salaam Serena Hotel
Ranked #7 of 98 Hotels in Dar es Salaam
Certificate of Excellence
Reviewed 21 January 2014

The best business hotel I've used before even in the UK, the staff could not do enough for myself and my colleague. When I needed to use the business services that normally are reserved for the more expensive rooms, the staff were so helpful and allowed me to use the printer which actually helped us to secure a new contract with our client.

When it was time to check out, the receptionist helped me to book a taxi to the airport and reassured me of everything as I think I was looking a little stressed out!

The fantastic service continued when I returned back to the office this morning releasing that I had left my USB Flash drive someone along my travels the reservations desk along with the Bar Manager really went the extra mile to help me. They found my lost USB stick, sent me the important documents and are going to return the USB by post.

Can’t recommend this hotel enough, as a western female staying for the first time in Dar es Salaam I felt very safe at all times.

The rooms were comfortable, good facilities, Wifi connection or ethernet in the rooms, bar and restaurant prices reasonable, breakfast had a great selection.

Thank you to all the staff at The Serena, hopefully I will be able to visit again.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Self2106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 1 February 2014

Dear Guest,

Thank you for your feedback and we are delighted to note that you had a pleasant stay with us. Your compliments have been shared with every team member and we feel honored by your comments!

Please do not hesitate to let us know what else we can do to make your future stays more comfortable and we look forward to welcoming you back and assure you of our best and attentive service at all times.

Kind Regards

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (669)
Traveller rating
Traveller type
Time of year
Language
  • More languages

382 - 388 of 669 reviews

Reviewed 19 January 2014

Serena offers reasonable service in all its locations and the staff are generally quite friendly. The rooms are OK, though the prices are a bit high for 5 Star hotels.The main problem is with getting the stays credited in the frequent guest program called Prestige Club. The service offered by Prestige Club is abysmal and the hotels never credit the stays despite repeated requests. I was a very frequent visitor till now but will now try and look at alternatives.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GDSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 1 February 2014

Dear Guest,

Thank you for taking time to give us feedback about your recent stay with us.

We have noted your comments with regards to our Prestige Club program and rest assured that your comments have received our full attention and the highlighted issue will be resolved.

Please send us your details on daressalaam@serena.co.tz so that we can ensure that your points have been adequately credited to your card.

Once again, thank you for your comments and we look forward to welcoming you back.

Kind Regards

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2014

Stayed here in November and December. Had executive room on 7th floor which gave access to the lounge and IT facilities. Lounge offers free snacks ( very tasty) and drinks till seven in the evening which is worth the extra money as the hotel drinks prices are expensive. Floor is very quiet and rooms are spacious and comfortable with nice views on the bay side. Staff are very friendly and helpful with the exception of the security staff outside the hotel lobby who were obviously very bored and fed up and did not disguise it much.
Pool area is nice and relaxing and there is a small gym in the hotel. Bar has a number of TV's showing sport and service is friendly and efficient. Restaurants seem to attract a lot of locals which can only be a good sign.
Overall I would recommend this hotel for a business stay

Stayed: December 2013
Thank Mightyquins1866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 17 January 2014

Dear Guest,

Thank you for your feedback and we are delighted to note that you had a pleasant stay with us.

We have noted your comments with regards to the Security staff at the entrance of the hotel and rest assured that we will address the issue with immediate effect.

Thank you again for this valuable feedback and we look forward to welcoming you back and assure you of our best and attentive service at all times.

Kind Regards

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014

The Serena Hotel is a surprise if it's your first time in Dar. It's well-appointed and pretty well decorated. The rooms are fairly spacious and well equipped and beds are comfy.
There is a choice of restaurants and a bar, with buffet or a la carte. We went for the latter and it was very good, with a sound menu, well cooked food and 5* service.
Overall, a very good choice if you're on a short stay for business or passing through.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shedheadabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 17 January 2014

Dear Guest,

Thank you for taking time to give us feedback about your recent stay with us. We are delighted to note that you had a pleasant stay with us. Your compliments have been shared with every team member and it serves as a tremendous source of inspiration!

We look forward to welcoming you back to and assure you of our best and attentive service at all times.

Kind Regards

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2013 via mobile

Stayed for a month. Excellent hotel. I'm not sure it's quite a five star and on par with other Serena hotels I've stayed at and so a little bit more investment required since taking over from the Movenpick (e.g. reliable wifi in rooms, general decor, condition of bathrooms). Slightly over-attentive service (please don't take my coffee when I've only taken one gulp). The fish restaurant is excellent and the breakfast is apparently the best in town.

Stayed: December 2013, travelled on business
Thank LukeAndrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 25 December 2013

Dear Luke Andrews,

Thank you for your feedback and we are delighted to note that you had a pleasant stay with us. We have noted you comments with regards to "over-attentive" service and we will retrain our service teams to ensure that we remedy this anomaly!

In as far as the general décor and condition of bathrooms is concerned, I am pleased to inform you that we will be upgrading our product in phases commencing next year. This renovation will greatly enhance our physical product.

Thank you for the compliments on our Seafood Restaurant and Breakfast offer and we will share your comments with the team.

We look forward to hosting you again at the Dar es Salaam Serena Hotel.

Sincerely

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2013 via mobile

Stayed for one night on thursday 5th november in room 608. Check in prompt. Excellent breakfast. Excellent service. As a corporate customer under mart networks tanzania i expected a special rate but was given normal rack rate . We do over 4 to 6 seminars in a year and expected a special rate. My colleague from dubai was given under $ 200. When i talked to someone senior at head office in nairobi i got $ 20 knocked off the bill on check out. The sales manager has agreed to work out a special corporate rate in 2014. Do i need to open a travel agency to get best rates ?. Our loyalty is shown by our bookings for seninars and accomodation. Definetly the best hotel to stay in CBD.

Stayed: December 2013, travelled on business
Thank AGM-MARTZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 25 December 2013

Dear Guest,

Thank you for taking time to give us feedback about your recent stay with us. We are delighted to note that you had a pleasant stay with us and we will definitely be sending you a Corporate rate offer for 2014 soon.

We appreciate your business support and please let us know what else we can do to make your stay more comfortable with us.

Sincerely

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Stayed here on a short overnight transit stop.It is convenient for the airport if the traffic is light (15-20 mins). In heavy traffic it took a good hour.
The hotel is large and impressive and all you would expect from a Serena hotel.
We found the food good but the service slow with the staff having difficulty grasping how and when we wanted our drinks and food, but we got there in the end !
The rooms very very smart,comfortable and functional.
Although the hotel is city located it is very secure and set back in its own grounds.
We left early before breakfast started. Although we payed a B&B rate there was no alternative to grab a coffee or pastry etc for an early check out. The reception staff were very efficient.
I would recommend it for the luxury end for a stop over.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LancashireIan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SerenaHotels, Manager at Dar es Salaam Serena Hotel, responded to this reviewResponded 24 December 2013

Dear Guest,

Thank you for your feedback and we are delighted to note that you enjoyed your stay with us. We have noted your comments with regards to promptness of service delivery and we will continue to train our team and review procedures where necessary to ensure that we improve on this area.

In as far as early breakfast is concerned, please note that our Room Service is 24hrs and we usually deliver continental breakfast orders to guest rooms especially for the guests who depart early in the morning. We will however, follow-up to ensure that this procedure is followed and orders are processed and delivered as appropriate.

Thank you once again and we look forward to hosting you again.

Sincerely

Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dar es Salaam hotels
0.6 mi away
Hyatt Regency Dar es Salaam, The Kilimanjaro
0.8 mi away
Protea Hotel Dar es Salaam Courtyard
0.4 mi away
Southern Sun Dar es Salaam
Southern Sun Dar es Salaam
#2 of 98 in Dar es Salaam
731 reviews
Show Prices
Show Prices
Show Prices
4 mi away
DoubleTree by Hilton Dar es Salaam-Oysterbay
4.9 mi away
Sea Cliff Hotel
Sea Cliff Hotel
#3 of 98 in Dar es Salaam
528 reviews
9.1 mi away
Ramada Resort Dar es Salaam
Ramada Resort Dar es Salaam
#9 of 98 in Dar es Salaam
406 reviews
Show Prices
Show Prices
Show Prices

Been to Dar es Salaam Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Business Centre with Internet Access
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Price Range: £159 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Jovago.com, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Dar es Salaam Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing