The best business hotel I've used before even in the UK, the staff could not do enough for myself and my colleague. When I needed to use the business services that normally are reserved for the more expensive rooms, the staff were so helpful and allowed me to use the printer which actually helped us to secure a new contract with our client.
When it was time to check out, the receptionist helped me to book a taxi to the airport and reassured me of everything as I think I was looking a little stressed out!
The fantastic service continued when I returned back to the office this morning releasing that I had left my USB Flash drive someone along my travels the reservations desk along with the Bar Manager really went the extra mile to help me. They found my lost USB stick, sent me the important documents and are going to return the USB by post.
Can’t recommend this hotel enough, as a western female staying for the first time in Dar es Salaam I felt very safe at all times.
The rooms were comfortable, good facilities, Wifi connection or ethernet in the rooms, bar and restaurant prices reasonable, breakfast had a great selection.
Thank you to all the staff at The Serena, hopefully I will be able to visit again.
- Official Description (provided by the hotel):
- An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more less
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- Also Known As:
- mövenpick Dar Es Salaam
- Dar Es Salaam mövenpick