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“food infection”

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Dar es Salaam Serena Hotel
Ranked #7 of 96 Hotels in Dar es Salaam
Certificate of Excellence
brussels
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“food infection”
Reviewed 13 May 2010

it was one of the most charming hotels of east africa.. just bad taste renovation had destroy beautifull woden wals etc. very poor aircondition. To much food all over the hotel. only the italian restaurant cant pass. great swimming pool and garden.got a food infection.
good staff.

  • Stayed April 2010, travelled on business
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Helpful?
1 Thank dustyharry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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London/ Cape Town
Level 3 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 May 2010

Lovely choice if you are in Dar. Walking distance to everything, nice food and a great pool. You are in Africa so the service can be a little hit and miss but it's all done with a smile. Food can be a little dull but the bar and resturant at the Southern Sun is only round the corner.

  • Stayed March 2010, travelled on business
    • Value
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Helpful?
Thank catcalraph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hpduerr, General Manager at Dar es Salaam Serena Hotel, responded to this review, 21 May 2010
Greetings from the Mövenpick Royal Palm Hotel Dar es Salaam. We would like to thank you for reviewing us online and for taking time to post your comments about us. We are always happy to hear and read comments from our esteemed guests and are glad you enjoyed the pool and garden so much. It is indeed inspiring and motivating for us to get recognition as we continuously strive to provide Swiss Hospitality.

Sincerely yours,

Hans Peter Duerr
General Manager
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Morogoro
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2010

We expected a bit of comfort and good food at the Moevenpick but what a disappointment. The air conditionning did not seem to work properly in any of the hotel. It was almost as hot inside the hotel as outside. Our bedroom was so hot that we could not sleep. When we complained about the air conditionning the staff just ignored us.
We decided to try the Saturday night barbeque in the garden but were so disappointed - a barbeque with hardly any meat! - no steak and no chicken, just a few sausages and tasteless kebabs.
The final insult was when they tried to charge us for items from the mini-bar whereas we hadn't used anything from the mini-bar in our room. The check out staff were quite rude about this and virtually accused us of lying.
We would never stay at this hotel again and would not recommend it.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roughchal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hpduerr, General Manager at Dar es Salaam Serena Hotel, responded to this review, 18 May 2010
Thank you very much for your comments on your stay with us. We are currently testing and overhauling our entire AC system, which has led to some performance problems and we are sorry your comfort was restricted by this. Reading your comments on the service shortcomings, I do understand your disappointments and sincerely apologize for this unpleasant experience. We do continuously train and educate our staff, and standards are an ongoing concern and the subject of the daily internal briefings. Exceptions are rather rare; but guest’s comments are appreciated to initiate corrective measures. I am really sorry for the shortcomings you encountered.

Thank you and best regards,

Hans Peter Duerr
General Manager
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Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2010

This was my fourth and probably last stay at the Movenpick in Dar es Salaam. The air conditioning has never worked well during any of my stays at the hotel but the rooms were particularly stiflingly hot this past trip. It's frustrating having hot air blowing in the room when you would like the room cooled off -- especially at night (there appears to be central chillers for the entire hotel -- not individual air conditioning units for rooms). I would suggest that they need to either better balance the distribution of air in the hotel or increase the cooling capacity of the system. The rooms, the staff, restaurants, and the like are all quite nice and I don't have any complaints.

  • Stayed March 2010, travelled on business
    • Value
    • Location
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Helpful?
1 Thank Mike22202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naij
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 February 2010

I looked forward to my first trip to Tanzania and placed my bet on the Moevenpick Hotel. I imagined it would be heavenly since the Swiss are known for making fantastic chocolates! Was i wrong! The rooms were outdated and every where seems old. I decided to try and over look the sight of the room and went on to order dinner. The in room dining menu looked extensive so i decided to try the Pasta Cabonara. That was the biggest minstake i made! The pasta was literarily swimming in oil! I have never sighted such Pasta Cabonara in my short travelling life. Late at night one night someone was knocking frantically on my door, i opened and it was room service, i said i hadnt ordered any food only for my colleague to tell me in the morning that he ordered food and the food never came! The breakfast buffet was extensive but unappealing but i found solace with the pancakes and caramel sauce that was very yummy! Overall i was glad on the day i checked out! Looking back there was nothing passionately swiss about the hotel.

  • Stayed January 2010, travelled on business
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Helpful?
2 Thank Yasmina9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hpduerr, General Manager at Dar es Salaam Serena Hotel, responded to this review, 22 March 2010
Thank you very much for your comments and please accept our most sincere apologies for the kitchen and service failures described. While constant training and instructions are in place, your feedback is much appreciated and serves to intensify and redirect these activities and to address deficiencies in order to eliminate and prevent such shortcomings in the future.

Hans Peter Duerr, General Manager
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Roma
1 review
Reviewed 10 February 2010

I went with my wife for a 10 days safari trip and the last day, we check in this hotel, the check in was fast and pleasant. The girl at the reception recomend to us seafood dinner and really was great! it was a huge variety of fresh seafood and prepared just in front of us. We really enjoy the quality of the dinner and the service was very friendly.

It was a memorable night and Great Seafood buffet that we had for a long time!

  • Stayed February 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank galeazzipietro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
Reviewed 16 January 2010

My second stay at this chain, and I was just as pleased the second time around. The staff are very friendly and helpful. They don't try to take advantage of the traveling tourist and they make every effort to make sure you stay safe while out.

Stayed August 2009, travelled on business
Helpful?
Thank SheronB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hpduerr, General Manager at Dar es Salaam Serena Hotel, responded to this review, 4 March 2010
Greetings from the Mövenpick Royal Palm Hotel Dar es Salaam. We would like to thank you for reviewing us online and for taking time to post your comments about us. We are always happy to hear and read comments from our esteemed guests and take joy in knowing that our standards of Swiss Hospitality have truly met and satisfied your needs. It is indeed inspiring and motivating for us to get such recognition as we continuously strive to provide “Swiss Hospitality with a Personal Touch”.

Sincerely yours,
Hans Peter Duerr, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dar es Salaam Serena Hotel

Property: Dar es Salaam Serena Hotel
Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Business Centre with Internet Access
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Official Description (provided by the hotel):
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick

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