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“EXCELLENT BEACH FRONT HOTEL NEAR DAR-ES-SALAM”

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Hotel White Sands - The Beach Resort
Ranked #12 of 95 Hotels in Dar es Salaam
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
83 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“EXCELLENT BEACH FRONT HOTEL NEAR DAR-ES-SALAM”
Reviewed 27 February 2014

Stayed one night with Family . We were looking to book 2 double rooms to accommodate two families with kids and were quickly shown the double room and also a two bed roomed fully furnished suite. We chose the two bedroom ground apartment . It was a Good choice . At both Dinner and breakfast noticed food ran out and was not replaced ( we went 30 mins before closing time). The Swimming pool and beach front are clean . FREE entry to water world for water slides. Highly recommended.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AGM-MARTZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Dar es Salaam, Tanzania
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2014

Hotel is located right on the beach with stunning views and all rooms are about 50 meters from the water. Breakfast was amazing with variety of cheeses, fruit and other hot and cold choices.
Overall staff was very responsive to our concerns and question, we got friendly attitude every time. The problems came with lack of communication sometimes, as for example we asked for one extra towel and staff came and instead changed all towels without giving us any extra.
Safe deposit box in room and tea pot were broken but were replaced immediately after notifying the management.
Couple of concerns from our side: 1) dinner was undercooked, we had to send the plate back, it was replaced quickly though, but same story on the next evening; 2) swimming pool does not open during the time announced but rather at the times when staff think themselves ready; 3) beach by the hotel is not recommended for swimming, pollution from Dar floats that direction along the shore, hotel tries though to clean sand of algae and other staff.
On positive note ---- there is a 15 min boat connection service to a near by island Mbudya, with pristine tropical beaches and coral reef for snorkeling. You can see the island from the hotel :) Prepare to pay extra, but its worth a day trip.

Taken together I would not stay in a hotel again, since I live in Dar and other options seems to be more appealing as a weekend get-away. I would probably recommend this place though to visitors from other countries, since hotel is close to Dar es Salaam and is within reach of nice island beaches.

Room Tip: All the rooms are sea-view, cant go wrong with any of them.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikaGarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen T, Manager at Hotel White Sands - The Beach Resort, responded to this review, 28 January 2014
Dear NikaGarg,

Thank You for taking the time to post a Review about your recent stay with us.

We are very pleased to hear that you enjoyed the location and facilities and especially the sincere, heartfelt friendliness of our wonderful Team.

We do take our Guest's feedback and comments very seriously and Thank You again for bringing your concerns to our attention. We are committed to ensuring that these are addressed positively, to ensure that we continually strive to improve upon our service levels for our valued Guests.

We hope that we will have the opportunity to welcome you back soon!

Kind Regards
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 January 2014

Its a lovely location, tastefully spread out property with reasonably good facilities. The charm fades the moment you checkin at the front desk. I am a traveller with minimal demands and accommodate a overlook a lot of shortcomings. But this is one hotel that managed to completely put me off. Here are my views:

Positive:
1. Excellent location, beautifully laid out property right on the beach front with some water activities.
2. Multiple conference facilities.
3. Reasonably good gym and a small pool.
4. Pretty decent food including some local dish.

Negative:
1. Attitude and Behaviour:
(a) Almost the entire staff are unfriendly and within a few hours you get the vibe that all of them are a stressed lot and have no energy to be friendly. It could be that they are overworked or have horrible managers - or a combination of both.
(b) The managers are terrible and are customer unfriendly. It could be that they have enough business and dont care about your comfort or opinion.
(c) Absolute greed is visible in every transaction. I asked the room service for some ice cubes and after 3 repeated enquiries and a lapse of nearly three quarters of an hour, I was told that I can not get ice cubes unless I order some drinks from the bar. I told them that I want to have ice with my water and if they insist, they could get me a bottle of water and a small bucket of ice. They took another 30 minutes to consult their managers and got back to me and said, I will need to pay some exhorbitant rate for ice which I refused. It was my first encounter from my innumerable travels that money was being demanded for ice. I would not have had a problem it it was a small hotel and not a fancy resort.
(d) I was completely misguided by the front desk on how much a motorised three wheeler (locally called bajaji) would charge me to go to the nearest shopping centre. I paid a third of what the receptionist told me the cost would be!

2. Safety:
The cottages are thatched with wood and can be very unsafe. They look beautiful, but a single spark of fire or electric short circuit can engulf the entire cottage in less than 10 minitues.

3. Conference facility:
Terrible conference hall with pillars running right on both sides of the room making you feel that you have been short changed.

4. Beach:
It is good to look at, but not swimmable and the water recedes at least 300 meters in the afternoon making it look ugly.

Conclusion:
Would not do a repeat stay nor recommend this to anyone. However, with a change of ownership/ management can probably do wonders and rescue this property and give it some respect.

Room Tip: Dont choose the room with thatched roof from a safety perspective.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OffroadTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen T, Manager at Hotel White Sands - The Beach Resort, responded to this review, 22 January 2014
Dear OffroadTraveller,

Thank You for your review and the positive points mentioned in your feedback, we are, however, extremely alarmed to hear that we did not meet your expectations as a valued Guest.

We take great pride in striving to always deliver sincere, heartfelt Guest service to all of our Guests and therefore take your comments very seriously and will certainly make every effort to investigate the concerns that you raised.

For this reason, I would like to encourage you to please contact me personally on marketing@hotelwhitesands.com, so that I may obtain further information about your stay.

Thank You & Kind Regards
Carmen Thompson
Marketing Manager
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Lecce
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 January 2014

Excellent beach resort with all accomodation for a great holiday in dar es salaam. Iwas in october 2012 and i found it fantastic!! not to far from the city but enough to enjoy a relaxing day at the sea. very good food and animation.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Fabio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen T, Manager at Hotel White Sands - The Beach Resort, responded to this review, 15 January 2014
Dear Fabio C,

We are so pleased to receive your positive review and even more glad to know that our efforts to ensure that our Guests have an enjoyable experience with us, is proving successful.

Guest feedback is critical to assisting us with making sure that we continually strive to not only maintain our standards but continuously improve.

We hope to Welcome you back again soon as a valued Guest, for another relaxing vacation in Dar es Salaam.

Kind Regards
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Visby, Sweden
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 10 January 2014

Exellent conference facilities, delicious food, great hotel mgmt wit fantastic sea view.
All rooms close to the beach
The food is one of the best I have experianced.
Communication with hotel management is extremely efficiant and the do all they can to meet your reqirements

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 577whitecat33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen T, Manager at Hotel White Sands - The Beach Resort, responded to this review, 17 January 2014
Dear 577whitecat33,

Thank You for taking the time to write a review on your stay with us, the Team will be very happy to hear your positive feedback.

We are so pleased that you enjoyed the facilities, service and great food provided by our new Executive Chef and we continually strive to make things even better!

We do hope we will have the opportunity to Welcome you back soon!

Kind Regards
Carmen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandton, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2014

General friendliness of the staff and willingness to help in any way possible was so refreshing. Tarryn Clark, Reservations Manager, in particular was superb and helped in every way she could to make our stay memorable. Location was beautiful and the Mbudya Island trip well worth it. Breakfast buffet really good. This was a totally relaxing week's holiday.
Wifi was a challenge at times but there was always help available whenever needed.

Room Tip: Go for ground floor, sea facing
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen T, Manager at Hotel White Sands - The Beach Resort, responded to this review, 9 January 2014
Dear Brian D,

Your positive Review is very much appreciated, so Thank You for taking the time to write it.

We are pleased to hear that you had a relaxing and enjoyable holiday with us and that you experienced the Mbudya Island excursion.

We are committed to our Guests and services like Wi-fi remain a primary focus.

We are working hard to continuously improve on our Guest Service and the Team will be inspired by your feedback.

We look forward to Welcoming you back again.

Thank You & Best Regards
Carmen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 January 2014 via mobile

Visited the resort to visit a nearby Island. Stopped here for a quick bite. Nice pool side restaurant which faces the beach. . They also have ferry services to nearby Islands at a nominal charge around USD 3 per person

Stayed January 2014, travelled solo
Helpful?
1 Thank karansunthankar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen T, Manager at Hotel White Sands - The Beach Resort, responded to this review, 7 January 2014
Dear Karansunthankar,

As a valued Day Visitor to the Hotel, we welcome your Review and are pleased that you enjoyed our poolside facilities en-route to Mbudya Island. The Island excursions that we offer have become a firm favorite with our Guests, as we realize the importance of providing all of our Guests with value-added Guest service.

We appreciate your comments and look forward to the opportunity of Welcoming you back soon!

Kind Regards
Carmen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel White Sands - The Beach Resort

Property: Hotel White Sands - The Beach Resort
Address: Africana Road | Jangwani Beach, Dar es Salaam 3030, Tanzania
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Dar es Salaam
#5 On the Beach Hotel in Dar es Salaam
#5 Business Hotel in Dar es Salaam
#10 Luxury Hotel in Dar es Salaam
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel White Sands - The Beach Resort 4*
Number of rooms: 146
Official Description (provided by the hotel):
The real gem of the East Coast of Africa! The White Sands Beach Resort is situated on an idyllic stretch of private beach front, just 25kms North of Dar es Salaam city centre, making it the gateway to a unique East African experience!Immerse yourself in the welcoming culture of Africa whilst you enjoy sincere, heartfelt GUEST service. The seaside accommodation comprises of 118 spacious, well appointed, standard rooms and 28 studio, one or two bedroomed apartments.Satisfy your palate with sumptuous fare from one of our restaurants, quench your thirst with an ice cold drink on the deck of the Pweza Jetty overlooking the warm Indian Ocean, unwind with a relaxing treatment from our White Sands Spa, take a boat trip to one of the nearby uninhabited islands, be adventurous and experience the beauty of the underwater world with a Scuba course from our PADI Dive Centre, have a work-out in our Gym or simply relax at the swimming pool or on the beach. Whether on Holiday, Business or Conferencing, the White Sands Hotel & Beach Resort is proud to provide our GUESTS with everything that they need and more! ... more   less 
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Also Known As:
White Sands Hotel And Dar Es Salaam

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