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“Very good hotel, better when it was managed by Kempinski”

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Hyatt Regency Dar es Salaam, The Kilimanjaro
Ranked #1 of 98 Hotels in Dar es Salaam
Certificate of Excellence
Reviewed 29 October 2011

I stayed in this hotel several times, but last one was in July 2011, when I realized it wasn't managed by Kempinski anymore but Hyatt. The rooms are comfortable, wide, clean, with a good design, room service is still good, tv channels are ok, internet service is ok, restaurant on ground floor is good and staff is still nice. Although the location is the same and it's still a good hotel, you can "feel in the air" that the product offered is in decay. Towels both in the room and the swimming pool look worn, amenities in the room are less, the room service menu was a piece of paper printed in a home printer, toiletries are the same stinky ones you find in every Hyatt, the swimming pool was dirty (full of leaves and insects)...I was disappointed this time mostly because I could see the changes from what it was before, but in general it is still a good place to stay in Dar es Salaam

Room Tip: The ones with a window facing the sea
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  • Stayed: July 2011, travelled on business
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2  Thank CaTiLo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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578 - 584 of 737 reviews

Reviewed 27 October 2011

Stayed one week at this Hyatt property (formerly a Kempinski). Great service, centrally located, gorgeous hotel. Rooms are spacious and well maintained -- and quite striking. Restaurants are nice although the food is not spectacular.

  • Stayed: September 2011, travelled on business
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Thank FinlayTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2011

Lovely rooms, with a great view of the ocean. Fantastic welcoming staff. The bathrooms were awesome, and room service very good.

  • Stayed: September 2011, travelled on business
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Thank SashSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2011

We stayed just one night while on transit. The hotel is about 25 mins drive from the airport.
Our room was comfortable and overlooked the port. There was a shower and bath tub with the usual standard amenities.
We ordered room service and had the prime steak. The steak was good and reasonably priced. We left at 4:00am and took only 15 mins to get to the airport.

  • Stayed: September 2011
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1  Thank mikelima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2011

We used to dine and stay at the Kili quite frequently, also many business guest of ours used to stay at the Kili. That was until last week, when we went for the first time after management changed. (now Hyatt, not Kempinski anymore) The former chef has left, the food at the Oriental very poor, changed and boring menu, salty beef. All guest left more than half of their plates.
This weekend we choose to stay at one of their suites. The rooms are great and clean(Kempinski heritage), check in was quick and friendly. But for a suite the overall impression is rather poor, no fruit basket, no welcoming letter. The executive lounge used to offer delicious pastry throughout the day, which has been replaced for some boring cookies, which you receive upon request. The buffet at the palm restaurant not even close to the standard it used to have. And the breakfast buffet an even bigger disappointment. I do not want to list all the shortcomings and changes to the worse. The final negative experience, which made us check out one day earlier, was that when asked if we could take up to the room our hot milk from our breakfast table to do the cereal for my son, they charged us an additional 3500 THS. Even when we asked for early check out, the management didn't even bother to ask for the reasons. All in all disappointed and both for private and for business we will not stay at the hotel again. A shame.

  • Stayed: August 2011, travelled with family
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5  Thank SKO049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt Regency D... T, General Manager at Hyatt Regency Dar es Salaam, The Kilimanjaro, responded to this reviewResponded 10 September 2011

Dear Guest,

On behalf of all my colleagues at the Hyatt Regency Dar es Salaam, The Kilimanjaro, I would like to apologize for our inability to meet your expectation during your recent visit to the hotel. It has always been our endeavor to offer a quality of service that meets the highest standards in hospitality, it seems that on this occasion we failed. I would like to say that the individual that handled your request for hot milk from the breakfast table failed in his/her responsibility as a hospitality professional, this has been highlighted to the entire team for their improvement. Your feedback is valuable as it allows us to introspect and find permanent solutions to operational issues. The brand transition took place on 1st August and we did experience a few teething issues in the first couple of weeks as is normally the case during such processes but I am happy to say that these have now been resolved.

I would at the same time like to clarify a few points:

The Executive Chef has been with us for the past one year and continues to be here till date. Our Oriental Chef has been at this property since 2005. The menu by and large remains the same just a few of the items were replaced. Your comment on the food, especially the beef has been shared with the kitchen team and I am sure they will not commit the same error again.

In the past The Executive Lounge was stocked with canapes and pastries only during meal periods and not throughout the day. The Regency Club at present offers a sumptuous continental breakfast in the morning after which the lounge dining area is stocked with a variety of whole fruit, cookies, tea, coffee and juices throughout the day. From 6 p.m. we offer unlimited beverage, a variety of canapes and a cheese platter. The Palm buffets, including breakfast, have in fact been enhanced, what has been removed are all the decorative pieces and props which took up space.

In our business every moment is a moment of truth we will learn from this feedback and ensure that there will be no cause for complaint in future.

Thank you

Trevor Saldanha
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2011

Truly a Five Star Hotel with Five Star Restaurents. Location is a good distance from the airport, and the drive can take an hour in rush hour. Extensive security omni-present.

  • Stayed: June 2011, travelled with family
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Thank Chuck W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

We stayed for a week at the Dar Kempinski at the end of July 2011 (2 kids + 2 adults on a work/vacation combo). Comfortable with excellent amenities (nice pool, spa, gym). Rooms were large - we had a king bed and two extra beds for the kids with room left over to sit around and work/chat. Rooms were clean and well kept. The main drawback with the hotel is that the service is well meant but a bit on the slow and scattered side. Also, I could be wrong about this, but the staff does not seem to know much about the area around the hotel (nearest ATM if the hotel ATM does not work, local stores, etc.). The restaurants are not great (though the view from the rooftop bar is excellent) - the palm in particular tries to do everything but nothing comes out well. The lounge is the best bet for good food at a good price. All in all, a great place to stay but it could be better given what we paid and given the reputation of the chain.

  • Stayed: July 2011, travelled with family
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2  Thank WanderingLama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Dar es Salaam, The Kilimanjaro

Address: Kivukoni Street | PO Box 9574, Dar es Salaam, Tanzania (Formerly Kilimanjaro Hotel Kempinski)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Dar es Salaam
#1 Casino Hotel in Dar es Salaam
#1 Luxury Hotel in Dar es Salaam
#2 Business Hotel in Dar es Salaam
#8 Romantic Hotel in Dar es Salaam
Price Range: £174 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Dar es Salaam, The Kilimanjaro 5*
Number of rooms: 180
Official Description (provided by the hotel):
Hyatt Regency Dar es Salaam, The Kilimanjaro is a synonym of exclusivity, luxury and service. With 180 modern elegant rooms and impressive exterior Hyatt Regency Dar es Salaam, The Kilimanjaro is a landmark 5-star hotel in Dar es Salaam. Both business and leisure travellers can experience true European and African comfort at ease. The hotel is regarded as the best hotel in Tanzania. ... more   less 
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Also Known As:
Hyatt Regency Dar Es Salaam, The Kilimanjaro Hotel Dar Es Salaam
Kilimanjaro Hotel Dar Es Salaam

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