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“Poor food rude service”

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Kilimanjaro Mountain Resort
Bristol, United Kingdom
Level 4 Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Poor food rude service”
Reviewed 28 October 2013

Let me start by saying the reception staff are great.
But it all goes down hill (ha) from there

cleaners are sullen , bar staff are rude, and the restaurant staff are cold to hostile
Plus the food is so bad.

It is poor quality ingredients, badly cooked and poorly served.

We had better food out of a tent at 4,700m!!!!!

Only if very cheap!!!

Room Tip: all the same
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  • Stayed October 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank JonVerdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (16)
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English first
Manchester, United Kingdom
1 review
Reviewed 16 October 2013

Really good hotel with spacious rooms ensuites etc.
Great bar area and pool. The bar prices were OK but the food was poor and expensive.
The pool was cool but refreshing!
The frequent power cuts added to the experience.
Great location for the Kilimanjaro trek.
The staff were friendly and efficient.

  • Stayed October 2013, travelled with friends
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Helpful?
Thank david l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 September 2013 via mobile

We stayed here after climbing Kilimanjaro.
It's a real surprise gem in an otherwise poor part of the world.
The staff were friendly, attentive, and helpful. The rooms were spacious, very comfortable and very clean.
The bar was brilliant, Internet connection, pool, spa, laundry service - it's pure luxury!
My only gripe was that the food wasn't brilliant - but then you do have to remember that you are in the middle of a jungle in a very poor part of the world,and the fact you can get a margarita pizza at all is a wonder to behold!
Defo recommend.

  • Stayed September 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Larbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 September 2013

Stayed at the Kilimanjaro Mountain Resort Hotel either side of a Kilimanjaro climb in August this year.
From the moment we arrived, we were very well looked after. Everyone is very friendly and accommodaing, and nothing is too much trouble.
All of the rooms were very spacious and clean. Bathrooms were also huge. There is a good bar which also serves food, as well as the main dining rooms. We had breakfast and dinner included as part of our package, which was served buffet style in the dining rooms. This was pretty basic, but nice and wholesome. The night we arrived, we ordered from the a la carte menu as we arrived quite late. The hotel kept the kitchen open for us, which was really kind, and the menu choice was still very good. All of us really enjoyed our food options (much better quality and selection than the buffet!).
The hotel also offers a (much needed after a Kili climb!) laundry and boot cleaning service, which is brilliant - inexpensive and a very quick turn around, to allow for those guests departing early the next day.
There is also a fantastic beauty thearapist who offers massages, manicures and pedicures, which we can also recommend.
The hotel arranged a local guide for us when we arrived, to show us around the local area. This was really interesting and informative, and well worth doing, to familiarise yourself with the local area and local history.
All in all, a really enjoyable stay, and definitely worth coming to the hotel around your Kilimanjaro climb!

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
Thank Katie_lou2284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level 4 Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 September 2013

We stayed here for three nights before & after the trek to Kilimanjaro. The staff are extremely friendly and the place is great to relax before and after the exhausting trek of Mt Kilimanjaro. The hotel is 15 mins drive from the Marangu gate so its great if you are trekking on the Marangu route or, like us, on the Rongai Route as you will return via Marangu gate. The rooms are large and well maintained and the food in the restaurant is pretty good. The bar is a great place to relax with a nice fire going in the evenings. It has the feel of a jungle lodge. My friends got a massage done by Lily and were quite impressed. All the staff, mostly women & girls, are friendly and helpful and maintain a very cheerful atmosphere. Thank you all for a great trip to Kilimanjaro!

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
Thank Rajashekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, United Kingdom
Level 5 Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 September 2013

We stayed for two nights in August 2013. The place had extremely spacious, clean rooms and great public areas. The food was nowhere near as bad as other reviews led us to fear. Ok it was buffet style and a bit canteen-ish, but everything seemed fresh and was quite tasty.

  • Stayed August 2013, travelled with family
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Helpful?
Thank Trentmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
1,020 reviews
288 hotel reviews
common_n_hotel_reviews_1bd8 578 helpful votes
Reviewed 31 August 2013

We stayed here for two separate nights as part of a trip up Kilimanjaro.

We were given a warm welcome and the staff helped us take our heavy bags to our room.

The room and en suite bathroom were both large with a balcony overlooking the pool, flat screen TV with English channels, hot powerful shower, a bath, tea and coffee making facilities and comfortable beds. Some of the things in the room like the bed linen and rugs seemed a bit dated but were generally clean.

We had the buffet for dinner on two occasions which was a bit over priced for what it was but was still nice. Breakfast was also alright.

Some staff were amazing very friendly and attentive and eager to help, others were a bit down beat. The hotel seemed to employ a lot more women than men which was refreshing.

The bar area was very cool and had a little fire going as it was cold when we were there. We were celebrating in the bar after summitting Kilimanjaro and were impressed by the patience of the staff with some of our friends who were a bit demanding.

The hotel also offer manicures, pedicures and massages which we would definitely have had if we were staying longer. The laundry service was a bit too expensive for us but there was a walking shoe cleaning service available for $3 which we would have used if we would have known about it.

There is no wi-fi but Internet is available on the hotel's computers although the connection is quite slow.

There are a few treks that you can do to see waterfalls from the hotel and the hotel grounds are quite pretty and well kept.

All in all a good comfortable place to start and end your trek up Kilimanjaro.

We were charged $90 plus tip for a transfer for two people from the hotel to the airport. I'm not sure if this was the hotel price or the tour company's price but either way we thought that this was extortionate as a transfer from Arusha to the hotel which is about 60-90 minutes further had cost us $80.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
Thank eatydrinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kilimanjaro Mountain Resort

Property: Kilimanjaro Mountain Resort
Address: Kilimanjaro National Park, Tanzania
Region: Tanzania > Kilimanjaro Region > Kilimanjaro National Park
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Kilimanjaro National Park
Price Range (Based on Average Rates): ££££
Number of rooms: 42
Also Known As:
Kilimanjaro Mountain Hotel Kilimanjaro National Park

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