I climbed Kilimanjaro in July with Exodus and stayed in this hotel. Due to having problems with flying I arranged to arrive a day earlier and agreed this price with the hotel. The rooms are nice, but the staff from the manager to the bar staff were awful.
I got a taxi from the hotel to the airport and the driver rang to clarify directions. After he did this the hotel manager decided to raise the hotel price by 50USD. I said this was unacceptable and after threatening to speak to Exodus travel she relented. When I got to the hotel she claimed that I had said I would share a room and wanted to put me with a random person. I pointed out I didn't. Their solution was to ask me to go into the village, and print off my emails (naturally they would not check their own systems) I instead argued they should call exodus. Unsurprisingly when they did this it emerged I was correct. Why they couldn't do this before hand I don't know.
Whenever I paid for drinks the waiters neglected to bring me change. Whilst I think its always presumptuous to assume a tip some times the note I paid with was over 5x the amount. As someone else who did the hike with me said they weren't doing this accidentally as when you pointed out that you wanted your change (I don't pay 10 USD for a bottle of coke) they immediately gave it to us.
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- Also Known As:
- Kilimanjaro Mountain Hotel Kilimanjaro National Park