JP and his team were amazing. The entire experience from start to finish is first class. Highly recommend it.
JP and his team were amazing. The entire experience from start to finish is first class. Highly recommend it.
Thank you for having the time to review us and we would love to fly you over Serengeti again soon. Well done to JP and the team for giving you an extraordinary experience .
What an amazing morning - a honeymoon highlight! The balloon ride itself was an incredible experience, topped off by champagne and a full English breakfast in the bush. The service, flight, staff and pilot were fantastic. 100% recommend!
Thank you so much for your review! It is always wonderful for our whole team to hear such excellent feedback, we are very happy to hear that this was the highlight of your honeymoon. Thank you for your recommendation!!
Great ride over Mara River ! Saw lots of crocs up close :) hippos, zebras, lion and more
Super pilot made us feel very safe.
Fantastic champagne breakfast with a beautiful setting !
Thank you for such a great review, it is much appreciated. I am delighted to hear about what a fabulous experience you had with our super dedicated team who strive to make every moment spent with us memorable.
We were in the only balloon that was barely off the ground while others soared high. Also, they take pictures, and CLAIM they will email you. But they do not. They ignore your email from their site and contact from your travel partner who booked it.
Also, they set up table for oyu to buy postcards, t-shirts at the end. I bought a postcard and they man refused to give me my change back saying he had no change. So I ended up paying almost twice the amount for a postcard.
Upsetting after paying $600.
I am so sorry that we did not meet your expectations on this flight. Our pilots will always try to mix some low flying with some high flying on each flight unless the winds aloft are too strong to allow high flying without shortening the flight time. This is because higher speeds make us reach the end of the safest landing areas quicker and we like to fly for an hour or so. On the day of your flight the wind speeds were a little higher than normal. I am sorry that your pilot didn't explain this adequately to you, he should have done.
We apologize that you didn’t receive your flight photos on time, we must have misspelled your email on the mailout that day, I hope that you’ve received them now and find some that you like, we had sent them through your agent at Intrepid. We should have been able to give you back your change after purchasing the postcard. I am sorry that this did not happen and I have been intouch with our staff to ensure we always have change for our guests purchases.
Please do get in touch with us as I would like to hear more about your feedback, so that we can address it better.
We are truly upset that we weren’t able to give you a wonderful experience of a lifetime so should you come back to Tanzania, we would love to give you a complimentary flight to have a second chance
Excellent experience! Great scenery, fantastic experienced pilot, and very supportive and fun crew. My wife and I truly enjoyed the ride and highly recommended.
Thank you for taking the time to give us such a lovely review, it is really appreciated. Well done to the team for looking after you and your wife so well and we hope to see you back with us sometime soon!
Gently floating through the air with wonderful scenery and wildlife was a great experience. To then be followed by a great champagne breakfast made this a very memorable experience.
Thank you so much for taking the time to give us a review, it is really appreciated and I am so glad that you had a memorable time with Serengeti Balloon Safaris.