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“Offhand staff and poor facities”
Review of Matmata Hotel

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Matmata Hotel
Ranked #3 of 4 Hotels in Matmata
Leeds, United Kingdom
Level Contributor
265 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
“Offhand staff and poor facities”
Reviewed 14 November 2010

We knew it would be basic which fine but staff very offhand eg thought we were unreasonable when wanted a change of room as no seat on wc!. 2 Further rooms later, we accepted a room with no curtain on shower though size of bathroom meant this needed - toilet rolls sodden by last users due to lack of. Air conditioning liquid came under door and ran across the floor - luckily we had a newspaper which soaked it up for 2 nights. Breakfasts minimal - pleasant waiter but bread stale and persistent flies in dining room. Room not made up during our 2 day stay.

It seemed that most guests were overnight coach parties, and little comeback to poor provision and service.

Had swimming pool and some rooms had view over dramatic scenery. Small village, so cafes (no real restaurants) all local.

Would stay in another hotel if went again.

We booked via Travel Republic, then needed to cancel one room. Process extremely ponderous an dthey took large % of cost in cancellation fees..

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FandRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 6 May 2009

Having opted not to stay in one of the troglodite hotels we headed for the hotel Matmata. First impressions were not good as there were three coach loads of Italian teenagers, but a quick chat with the guy on reception and he told us that the groups stop their for lunch but stay somewhere else. The room was a good size and everything worked. We opted for Demi Pension which included our eveing meal and that was best value option as eating places seemed to be lacking in the town. The food was very good, a four course evening meal, including a veggie option. The breakfast was the standard Tunisian hotel fair, you know bread, cheese triangles, jam, butter, stewed coffee...... The location is very good, close to the museum and troglodite houses and not far to visit some of the surrounding villages. The pool was drained and empty which was real shame as we could have seriously done with that the first day but otherwise it was a good stay, helpful staff etc. The only draw back is the hoard of 'guides' and other touts that hang around the entrance, wanting to take you to different places, they are really persistent and the hotel does little to discourage them. We went to the museum on our own and the lady there asked us how we found it, we told her it was in our guide book and thought the question was strange until five minutes later one of the men who had been hanging around outside the hotel turned up and tried to claim that he'd brought us there. She was having none of it and he was dispatched after a right telling off.

It was a minor niggle and would stay there again

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VJ153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Matmata Hotel

Property: Matmata Hotel
Address: Matmata center B P 66, Matmata 6070, Tunisia
Region: Tunisia > Gabes Governorate > Matmata
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Matmata
Hotel Class:3 star — Matmata Hotel 3*
Number of rooms: 67
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