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“expensive yet worth it”

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Golden Tulip El Mechtel
Ranked #22 of 55 Hotels in Tunis
Reviewed 30 July 2011

stayed there for one day , it's almost at city center , very helpful staff , nice comfy room with hot tub , if you are looking for a B&B then look for a lower grade hotel otherwise just pay & enjoy the great room & the various restaurants.

  • Stayed: July 2011, travelled on business
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Thank yellowsub80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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107 - 113 of 291 reviews

Reviewed 12 July 2011

This hotel is a business hotel. It is not a hotel to stay longer than a maximum of 3 days.
Maybe it is the political climate, but the workers in this hotel from porter to frontdesk to cleaner and kelners just don't smile. They all look at everybody very suspicious, wandering whether you are to be trusted. And if you have a question, it will be thrown back to you if' they can't find an answer. They will not bother to help you to find the answer.
-First example: they didnot care when I told them that my luggage was not taken with the Tunis Air plane I came with. Several days later they bothered to ask me why I don't have luggage!
-Second example: they are advertising that they will help with the conformation of your return flight at the airline. But if they cannot reach the airline office, they tell you to do it yourself!
-Third example: they offer mondey exchange service for Tunesian Dinars. But if there's no money, you must figure out yourself how the get TDinars, since they just close that service. And I have plenty more of examples, what makes a traveler realize that this hotel has another priority than giving its customers a warm and corteous welcome.
Probably it is the 'security' what they keep as first priority: many, yes many workers are waling in the lobby hall, only to watch what everybody is doing. They don't talk to you or ask you if you need help. They just look at every stranger passing them full of suspicion.
If security is their priority, than this hotel is safe, because all movements of the guests are registered by these workers and before you can ask them a question, to first want to know everything about you.

So, just as I said at the start: it is a hotel only for business trips, not for pleasure at all. I don't recommend you to come to this hotel, if you want to stay longer than 2 nights.

  • Stayed: July 2011, travelled on business
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2  Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boukhris, Area Business Developement Manager at Golden Tulip El Mechtel, responded to this reviewResponded 18 September 2011

Dear Sir,
We have noted your comments and observations that have caught our attention.
We apologies for all the inconvenience caused and shall make sure that such an incident does not happen again.
We trust our response meets with your satisfaction, however should you require any information please do not hesitate to contact us
Thank you for your attention, and we hope to see you again soon,
Sincerely,
Khaoula Boukhris
Golden Tulip El Mechtel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2010

Not recommended:
- traffic noise is considerable
- mini bar fridge was not working, drinks were warm 
- sandwich ordered were mediocre for its price and it took almost an hour to bring it to the room
- pool area is dirty (including bird excrements) and it's also noisy from the streets 
- breakfast was ok, but worse than in other 4star hotels I have been

  • Stayed: October 2010
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1  Thank Tomski356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulDiab, General Manager at Golden Tulip El Mechtel, responded to this reviewResponded 21 October 2010

Dear Sir;

First I would like to thank you for your comments and observations. This will help us to improve our services and deliverables.

As for the points you have raised we will work on the improvement of the food (Quality and presentation) to make sure it represent the value for money. Concerning the cleanliness of the pool we already took action scheduling additional visits from the cleaners, as for the mini bar the plug was fixed.

Once again we thank you for bringing these points to our attention that will make us serve our customer in a better ways, and we look forward to seeing you again at the Golden Tulip El Mechtel on your next visit to Tunisia.

Regards

Paul Z. Diab
General Manager

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Reviewed 24 July 2010

the bad points
1-as in all Tunisian hotels no one smiles in the front desk

2-breakfast is very basic for a 4 star hotel

3-no good value for money

4-as in all Tunisian hotels the mini bar is an oven they dont use conventional refrigerator compressors but an ammonia based machine which never cools in all rooms

5-in adequate air conditioning in the rooms and NONE in the passages as it was July and was like an oven

The good points were
1- The cleaners as in all Tunisia are the friendly staff and they never ask for tips linen and towels were changed daily

2-bathroom was nice and very clean

  • Stayed: July 2010
    • Value
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Thank doctoranees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2010

The hotel itself is clean and tidy with numerous staff (too many!) on hand!

There are various restaurants and bars none of which are explained on arrival. The breakfast and lunchtime buffet are very expensive for Tunis (20D for breakfast and 38D for lunch)

The hotel offer a happy hour at churchills bar in the room for Mon-Sat 1700-1900 hrs, only when you get there nothing is advertised and when asking the staff you get a grunt of a response and a leaflet handed over explaining the offers

The worst part about the hotel is that the lovely outside gardened bar areas in the evening are frequented by high class 'working women' which is very off putting

Not in the best part of town, would be better staying in La Marsa/Gammarth

  • Stayed: July 2010, travelled on business
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1  Thank Russell1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2008

Staff unfriendly and not welcoming. I don't expect much, but at least a "Welcome" or "Hello" would be nice instead of throwing a form at me to fill out. Also not helpful to assist e.g. where's the next supermarket or a map etc.

Room Service food acceptable, but for that price not great.

Breakfast buffet had a lot of choices, but did not look appealing.

Room was okay and clean.

  • Stayed: February 2008
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2  Thank Wombelero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulDiab, General Manager at Golden Tulip El Mechtel, responded to this reviewResponded 11 January 2011

Golden Tulip proudly opens its new doors in previous Hotel El Mechtel.

Situated on the perimeter of the Belvedere Park, Hotel El Mechtel, now under the management of the Golden Tulip chain, combines the ideal world of both business and relaxation. Having gone under extreme renovation of it's rooms, reception and conference facilities, with a focus on service upgrade, the Golden Tulip El Mechtel is now prepared to welcome international and local guests, while still offering international service standards.

Relax and recline in the luscious greenery that surrounds this pacifying hotel, where service is ready at the ring of a bell.

Please let us know your feedback

Paul Z. Diab
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2007

Mercure El Mechtel is a poorly kept nondescript hotel. I stayed in a so-called junior suite. Although the room was specious in size and I got a good rate for it, the quality of the room upkeep and furnishing is of a 2-3 star standard. Internet connection was primitive, unreliable and very very slow. The only café at the hotel was always full with people, mostly locals, and cigarettes smoke. Staff were inattentive and visibly unhappy. I do not recommend this hotel.

  • Stayed: August 2007, travelled solo
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1  Thank qsqmqa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Tulip El Mechtel

Address: Avenue Ouled Hafouz | El Omrane, Tunis 1005, Tunisia
Phone Number:
Region: Tunisia > Tunis Governorate > Tunis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Tunis
Price Range: £55 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Tulip El Mechtel 4*
Number of rooms: 344
Official Description (provided by the hotel):
Golden Tulip proudly opens its new doors in previous Hotel El Mechtel.Situated on the perimeter of the Belvedere Park, Hotel El Mechtel, now under the management of the Golden Tulip chain, combines the ideal world of both business and relaxation. Having gone under extreme renovation of it's rooms, reception and conference facilities, with a focus on service upgrade, the Golden Tulip El Mechtel is now prepared to welcome international and local guests, while still offering international service standards. Relax and recline in the luscious greenery that surrounds this pacifying hotel, where service is ready at the ring of a bell.Please let us know your feedbackPaul Z. DiabGeneral Manager ... more   less 
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Also Known As:
Golden Tulip El Mechtel Hotel Tunis
Mercure Hotel Tunis
Mercure Hotel El Mechtel

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