I'll try to write objectively, so that the built up frustration doesn't bias things:
-Front desk staff is lukewarm at best in terms of greeting guests and helping them. I showed up and had to get the gentleman's attention to help check me in. He asked for my name and passport, took my passport, gave me a key, and told me to go to the room. Not flat-out rude, but certainly not welcoming. The doorman had been sitting inside, so he carried my bag from the front door to the elevator (20 ft), then to my room. He set it down and stood looking at me, waiting by the window. I assumed he wanted his tip, so I told him I only had large bills and would give it to him later. He offered to get change, then came back with the bill only split in two...and stood at the door expecting me to give him a tip more than double what I would give a waiter for a full dinner here...no further assistance or greeting from him over the following week's stay.
-The hotel is generally very dark. Rooms have *enough* light, but the hallways and lobby are very dark at night. Stairwells literally have no lights. Not sure if this is for eco friendliness or something else, but it's odd.
-If you have any issue with indoor smoke, the lobby area and restaurant can be difficult. My colleague also mentioned that cigarette smoke was leaking into her room from a lower floor.
-The room key cards randomly stop working. Currently listening to a neighbor repeatedly try his key card (going on 20 minutes) and banging on the door (or trying to break the doorknob?) in frustration (at midnight). This was easily fixed at the front desk for me, but apparently things are different at night.
-The front desk credit card machine was down when my colleague tried to check out.
-The mini fridge is in the wardrobe. It works fine just the same, but takes up half of the space.
-Breakfast may be the most positive experience: plenty of options, and pretty good food. It's a little greasy, and the staff clearly don't enjoy being there, but it's better than average.
-We asked at the front desk about dinner and were told that the buffet costs 40 Dinars (after waiting 10 minutes for them to figure this out). We didn't eat dinner here. A large bottle of water from the lobby bar costs 2 Dinar, versus .5-.6 at the shop on the corner. The man who runs this shop is very nice, and it's a good place to stop for snacks.
-The walls are paper thin, so you can hear anything that goes on next door, in the hall, or outside. Flushing my toilet means 5 minutes of screaming pipes. A mysterious droning whistle sound comes from outside on the street every half hour or so.
-The wireless internet is decent, but the signal was sometimes unreliable even though no room is more than 15-20 feet from a router in the hallway.
-Beds are nice, and almost make up for the intermittent noises from elsewhere.
If you won't be around it much, this hotel is serviceable. The staff don't really care that you're here, and they don't do much to improve your stay inside or outside the hotel. You're basically paying for 1) a bed and 2) food in the morning. The experience between Ambassadeur and Hotel Belvedere (around the corner) is night and day, for basically the same price.
- Official Description (provided by the hotel):
- The capital’s downtown, that’s what we’ve chosen for you. It’s the place where you will find all what you are looking for, from shopping to sightseeing in a calm and convivial park. « Les Ambassadeurs » hotel is only a few minutes away from the old city of Tunis : the Medina with its meanders and passageways like nowhere else. At the heart of the business center and within the embassies’ area, and only a few minutes away from the Tunis-Carthage airport, Ambassadeurs Hotel is the place where business becomes pleasure and pleasure an inspiration for your work. ... more less
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