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“Avoid” 1 of 5 bubbles
Review of Hotel Les Ambassadeurs

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Hotel Les Ambassadeurs
Ranked #33 of 54 Hotels in Tunis
Durham, North Carolina
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Avoid”
1 of 5 bubbles Reviewed 21 November 2013

I'll try to write objectively, so that the built up frustration doesn't bias things:

-Front desk staff is lukewarm at best in terms of greeting guests and helping them. I showed up and had to get the gentleman's attention to help check me in. He asked for my name and passport, took my passport, gave me a key, and told me to go to the room. Not flat-out rude, but certainly not welcoming. The doorman had been sitting inside, so he carried my bag from the front door to the elevator (20 ft), then to my room. He set it down and stood looking at me, waiting by the window. I assumed he wanted his tip, so I told him I only had large bills and would give it to him later. He offered to get change, then came back with the bill only split in two...and stood at the door expecting me to give him a tip more than double what I would give a waiter for a full dinner here...no further assistance or greeting from him over the following week's stay.
-The hotel is generally very dark. Rooms have *enough* light, but the hallways and lobby are very dark at night. Stairwells literally have no lights. Not sure if this is for eco friendliness or something else, but it's odd.
-If you have any issue with indoor smoke, the lobby area and restaurant can be difficult. My colleague also mentioned that cigarette smoke was leaking into her room from a lower floor.
-The room key cards randomly stop working. Currently listening to a neighbor repeatedly try his key card (going on 20 minutes) and banging on the door (or trying to break the doorknob?) in frustration (at midnight). This was easily fixed at the front desk for me, but apparently things are different at night.
-The front desk credit card machine was down when my colleague tried to check out.
-The mini fridge is in the wardrobe. It works fine just the same, but takes up half of the space.
-Breakfast may be the most positive experience: plenty of options, and pretty good food. It's a little greasy, and the staff clearly don't enjoy being there, but it's better than average.
-We asked at the front desk about dinner and were told that the buffet costs 40 Dinars (after waiting 10 minutes for them to figure this out). We didn't eat dinner here. A large bottle of water from the lobby bar costs 2 Dinar, versus .5-.6 at the shop on the corner. The man who runs this shop is very nice, and it's a good place to stop for snacks.
-The walls are paper thin, so you can hear anything that goes on next door, in the hall, or outside. Flushing my toilet means 5 minutes of screaming pipes. A mysterious droning whistle sound comes from outside on the street every half hour or so.
-The wireless internet is decent, but the signal was sometimes unreliable even though no room is more than 15-20 feet from a router in the hallway.
-Beds are nice, and almost make up for the intermittent noises from elsewhere.

If you won't be around it much, this hotel is serviceable. The staff don't really care that you're here, and they don't do much to improve your stay inside or outside the hotel. You're basically paying for 1) a bed and 2) food in the morning. The experience between Ambassadeur and Hotel Belvedere (around the corner) is night and day, for basically the same price.

Room Tip: Rooms on the non-street side are likely quieter...bathrooms adjacent to the middle stairwell are sma...
See more room tips
  • Stayed November 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank dukie01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MILED, Responsable relations clients at Hotel Les Ambassadeurs, responded to this review, 26 November 2013
Dear Guest,

First of all allowed us to thank you for sharing your review following your recent experience with us at Ambassadeurs Hotel.

The stuff of the hotel and the direction were of course concerned to learn of the disappointing elements with regards to your hotel experience which fell below your expectations. Please accept our sincere apologies for the shortfalls you experienced. We have notified the relevant departments of the attitude issues highlighted, and in our continuous effort to exceed guest expectations they will be taking corrective action.

Once again, we appreciate you taking the time to share your experiences on TripAdvisor and we all look forward to welcoming you back, hopefully in the very near future.

Sincerely
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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42 reviews from our community

Traveller rating
    4
    12
    17
    4
    5
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29
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
ARGOS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 2 July 2013

The price of the room is too high compared to the services offered. The people at desk were not polite and didnt speak good english. My room was flooded in the last day because there was a damage on the upper floor so i had to go to another hotel. While they packed my luggage during the flood, they made a damage at my stuff and noone could take any responsibility on the damage!

  • Stayed December 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank SKYHAWKArgos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raouf63, Directeur général at Hotel Les Ambassadeurs, responded to this review, 6 July 2013
Dear Guest

First of alI we would like to thank you for taking the time and share your experience in Ambassadeur Hotel, we would just like to let you know that we take your feedback very seriously as we are always striving to improve our services. We welcome any additional feedback you may have.
Please do not hesitate to contact us if we can be of any further assistance.

Best regards
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Basel, Switzerland
Level Contributor
1 review
2 of 5 bubbles Reviewed 18 June 2013

Service at desk was poor and arrogant. At arrival I had no indication of where I was, received no map even when asked for it, breakfast times weren't indicated, where to get taxi, facilities of the hotel. Nothing.
There was ongoing construction next door to my room, on my floor actually in a half empty hotel. I wonder if they couldn't have allocated me to somewhere more comfortable.
I left the hotel earlier than desired (2 less days).

  • Stayed May 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Cristina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raouf63, Directeur général at Hotel Les Ambassadeurs, responded to this review, 6 July 2013
Dear Guest

Please allow us this opportunity to apologize for the inconveniences you experienced during your stay. You willingness to share your thoughts is highly appreciated.

The hotel is committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect.


Best regards

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 June 2013

The hotel is in the best position (opposite Belvedere Park). Walking distance to the centre of Tunis. The staff are by accommodating. Breakfast is inclusive and is both a hot and cold buffet. This is rare in a 3 star hotel. As the hot food is eaten, it is topped up. It's hotel was our best find. It is ageing but aren't we all?

Room Tip: As for one overlooking the park you'll hear the beautiful lion early in the morning. What a back...
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  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raouf63, Directeur général at Hotel Les Ambassadeurs, responded to this review, 8 July 2013
Google Translation
Cher Client,

Nous vous remercions de prendre le temps de nous décrire vos impressions sur notre Ambassadeurs Hôtel. Nous sommes heureux que vous avez eu un séjour agréable et nous nous réjouissons de vous voir bientôt à nouveau la bienvenue pour nous.

Cordialement
Direction Générale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarreguemines, France
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 14 May 2013 via mobile

I know this hotel for years since my childhood actually i find that it has a wonderful placement and wonderful rooms (if u ask for a renovated room facing the belvedere park) the problem is the staff that lacks hospitality and professionalism ovrrall it s a good hotel

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Sonia_blaise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raouf63, Manager at Hotel Les Ambassadeurs, responded to this review, 17 May 2013
Google Translation
merci pour l intérêt que vous portez a notre hotel et nous attachons beaucoup d'attention a votre remarque et pour mieux cerné le problème nous voudrions avoir de plus ample détails sur le service afin que nous puissions y remédier
merci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 24 January 2013

The hotel has a wonderful location in the center of Tunisia. but it's not a pleasant hotel. I was not comfortable. It's not dirty but it's not super clean. staff lacks ethics, and hospitality is bad. besides, the breakfast is terrible and the furniture is old. all in all, they need to renovate it, and they need to train their staff for good hospitality.

  • Stayed January 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Silver341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raouf63, Manager at Hotel Les Ambassadeurs, responded to this review, 17 May 2013
Google Translation
merci pour l intérêt que vous portez a notre hotel et nous attachons beaucoup d'attention a votre remarque et pour mieux cerné le problème nous voudrions avoir de plus ample détails sur le service afin que nous puissions y remédier
merci
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
161 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
1 of 5 bubbles Reviewed 28 May 2012

My first room was on a lower floor with dirty and dusty carpeting. I had to change it the next day to a higher floor with ceramic tile floors. The beds are older and somewhat uncomfortable. It is noisy with the busy street out front. The breakfast and dinners are buffet style and mediocre at best food. Luckily, I requested low fat options so the chef made me some separate meals. I nevertheless lost a lot of weight that trip. There are no amenities and the lobby is filled with smokers in the evening.

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank MarcoPro2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raouf63, Directeur général at Hotel Les Ambassadeurs, responded to this review, 6 July 2013
Google Translation
Cher client,

Nous avons prie bonne notes de votre remarques et suggestions et nous vous remercions infiniment d’avoir prie la peine de nous informer. Nous vous garantissant que nous prenons soin pour que de pareilles désobligeances n’arrivent plus.

Vous constatez vous-même lors de votre prochain séjour que le nécessaire a été bien fait.
Recevé, plus de nos remerciements et nos salutations les plus respectueuses

Cordialement
Direction Générale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Les Ambassadeurs

Property: Hotel Les Ambassadeurs
Address: 75 Avenue Taieb M'hiri Le Belvedere, Tunis 1002, Tunisia
Region: Tunisia > Tunis Governorate > Tunis
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #33 of 54 Hotels in Tunis
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Les Ambassadeurs 3*
Number of rooms: 145
Official Description (provided by the hotel):
The capital’s downtown, that’s what we’ve chosen for you. It’s the place where you will find all what you are looking for, from shopping to sightseeing in a calm and convivial park. « Les Ambassadeurs » hotel is only a few minutes away from the old city of Tunis : the Medina with its meanders and passageways like nowhere else. At the heart of the business center and within the embassies’ area, and only a few minutes away from the Tunis-Carthage airport, Ambassadeurs Hotel is the place where business becomes pleasure and pleasure an inspiration for your work. ... more   less 
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