A colleague and I recently stayed at the hotel on a business trip. While the hotel is due for a few renovations, there are a number of positives that we noted:
-The Wi-Fi in the hotel is free, and very good in the lobby and rooms.
-The housekeeping service maintains the rooms very well and efficiently, and the rooms are generally neat and fully equipped. This includes DSTV, safe, office desk, well-equipped and functional bathrooms, and comfortable (although not 5-star) bedding and towels etc.
-Although the lift system was being rebuilt while we were there, the staff were very helpful including a chocolate and letter from the management to inform us of the renovation.
-The restaurant service is very good, well-kept, with great breakfasts and tasty buffet lunches and dinners. The restaurant staff and chefs were incredibly kind and welcoming and ready to assist at all times.
-The hotel is centrally located for easy access to most parts of Harare.
-Complementary coffee from the reception lobby!
-Good access to meter taxis etc from just outside the hotel, as well as a few restaurants and bars close by, and a nice bar in the hotel itself.
-Again, the staff are immensely friendly and helpful including trying to assist us with a particular wardrobe malfunction!
It is clear that the hotel has been around for some time with old art and wooden fittings, and some of the finishing touches (lift, carpets, fittings, towels etc) could use a revamp or could be modernised. However, overall it was pleasurable experience. We would certainly return to the hotel in future.
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