The location is great, and the two restaurants served good food. The staff behind the desk are pleasant but do not know what they are doing. When we arrived after 15 + hours of travel, they could not find our reservations and, even worse, could not use the credit card machine to charge our cards. They wanted us to pay cash for the 5 day stay in advance! After we had been set up for bed and breakfast, we only got"bed, and breakfast was $26.00! Since the credit card machine was not working we couldn't charge anything to our room so had to pay cash for everything that we wanted. The internet process was a nightmare, with very short usage allowed with a password/id combination that was variable. To get a new id/pass one had to physically go down to the front desk, stand in line, and MAYBE you could get one. Since only one elevator was working, this was a problem. Inadequate outlets in room, and when I needed an adaptor, I was charged a $5.00 deposit, which was not returned on my departure. That said, the BED was great, duvet, lots of pillows, individual room heat/aircon which is impressive, and the staff, especially PRECIOUS from housekeeping were frindly and did try their best.
- Official Description (provided by the hotel):
- Holiday Inn Harare is ideally situated in the centre of Harare, making it the perfect place for your business or pleasure stay. It is minutes away from Harare's shopping and business district with beautiful parks, markets and curio shops also within easy reach.The hotel has 201 rooms and 4 suites. The hotel has conference facilities that cater for all business needs with facilities for up to 300 guests. The hotel has a relaxed atmosphere with two restaurants and a pool terrace. ... more less
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- Also Known As:
- Holiday Inn Harare Hotel Harare
- Harare Holiday Inn