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“Excellent, friendly staff, but in need of renovation” 4 of 5 bubbles
Review of Holiday Inn Harare

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Holiday Inn Harare
Ranked #6 of 13 Hotels in Harare
Certificate of Excellence
New York
1 review
“Excellent, friendly staff, but in need of renovation”
4 of 5 bubbles Reviewed 25 October 2013

Overall a much better experience than the Rainbow Towers where service is abysmal. The front desk staff are truly great - kind, patient, attentive and very warm and helpful. The room we had on the second floor was really nice. Very large double beds, good shower and the location is great if you want to be in the middle of the city. However, the hotel has a reputation for attracting dodgy types and a big minus, there is no lobby or meeting area. But the staff more than makes up for it.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Username T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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261 reviews from our community

Traveller rating
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    113
    72
    13
    6
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Durban, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 September 2013

The Holiday Inn in Harare is absolutely lovely. The service is wonderful, rooms are gorgeous. The hotel screams tranquilty and I felt at home. Everyone greets you with a smile. I loved the fact that there are cabs just outside the gate ready to take you where ever you need to go. The cab drivers are very friendly. Down the road from the holiday inn is a resturant called The Diner, which serves traditional ZIm food. I loved it there, and the owner Nana treated me like a daughter. The hotel is situated in a very safe environment, that allows one to go for morning jogs and then afternoons can be spent at the pool area with a cocktail and book.
I cannot wait to go back. I loved my room, my view, Harare is such a beautiful place. To all the staff@ the hotel: Keep up the good work! Thank you for my making my working holiday absolutely unforgettable!!!

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Thabile M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 18 September 2013

The staff were great. Everyone was very friendly. The room was clean and the bed comfortable. It was a welcome stop after a very long flight into Africa.
We didn't eat in that night as there were cheap restaurants close by. We also skipped breakfast as we were informed it was US$26 per head which is exorbitant for Southern Africa let alone Harare. Other facilities close by were cheaper but hotel breakfasts around there seem to be quite pricey. Next time I'll be looking for a bed and breakfast deal.
Hotel security meant the car was safe outside which was a relief. Our room overlooked the car park and street and once Harare woke up, so did I, but looking out of the window was part of the adventure for me with this my first time in Zimbabwe. I still managed to doze off for an extra hour or two.
Overall, I would stay here again based on accommodation price/online booking. I would look out for a sensibly priced bed & breakfast deal in future.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank funferall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Harare, responded to this review, 2 October 2013
Dear funferall,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are pleased to know that you had a satisfactory stay at our hotel and apologize for the issues you have encountered. We appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Herndon, Virginia
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

The hotel is very clean, not entirely well maintained but I guess that has to do with difficulties in importing good replacement parts (I sat on the toilet cover and broke it as it was too thin). Staff is extremely polite and helpful. Food is excellent and very cheap (a 300g/10 oz. T-bone costs only US$10!), wine is not, at $7/glass. Thanks to scarce traffic in Harare the place is restful, no noise whatsoever. Free WiFi is very convenient, be advised you can't use the same voucher in your smartphone, tablet/laptop at the same time, or stream video as WIFI will be cut once you meet your quota. I strongly recommend this place. There are game parks 1-h away from Harare where you can watch the big five, taxi ($100-200 each way) can be split if you travel there in a group.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LBenavente
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harare, Zimbabwe
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 3 September 2013

It is an interesting place. The service is not exactly the best but you do enjoy some of the things. Just had a mishap when I was in a floor which was having it's restrooms cleaned and the next closest was one floor up or down.

Room Tip: The western side has a nice city view. Overlooking the nice looking buildings like you Joina City Ma...
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  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MauyaZW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Harare, responded to this review, 19 September 2013
Dear MauyaZW,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 17 August 2013

Our stay at holiday inn was good, rooms were clean & well equipped. staff very helpful & efficient. Room service was speedy & the restaurant good. Would stay here again although next time I'd book online as the rate is cheaper

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 21 July 2013 via mobile

I was at the holiday inn for business. The hotel was ok. The room was sufficient, but could have been cleaner. The room was organized strangely with an odd extra table. The food was dismal. The wifi works. I would try not to stay there again.

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SFowchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Harare, responded to this review, 5 August 2013
Dear SFowchell,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Harare

Property: Holiday Inn Harare
Address: Samora Machel Avenue | P.O. Box 7, Harare, Zimbabwe
Phone Number:
Region: Zimbabwe > Harare Province > Harare
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 13 Hotels in Harare
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Harare 3*
Number of rooms: 201
Official Description (provided by the hotel):
Holiday Inn Harare is ideally situated in the centre of Harare, making it the perfect place for your business or pleasure stay. It is minutes away from Harare's shopping and business district with beautiful parks, markets and curio shops also within easy reach.The hotel has 201 rooms and 4 suites. The hotel has conference facilities that cater for all business needs with facilities for up to 300 guests. The hotel has a relaxed atmosphere with two restaurants and a pool terrace. ... more   less 
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Also Known As:
Holiday Inn Harare Hotel Harare
Harare Holiday Inn

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