Don’t expect the quality for the price you are paying. I am staying here as I write, February 2014. I have been here for almost a week in Harare for work, and have another to go. People are exceedingly pleasant, but there are a lot of frustrating aspects to staying here that I would not expect from a hotel trying to position itself as a fine hotel. Most frustrating is the wait for elevators, which can seem trivial, but after 2 minutes go by and there is no option for stairs (15 floors in the hotel), it is a patience test. I have been told a major part of the reason is that the staff elevator is out of order, and indeed, the staff seem to be using the elevator more than the clients. Other quirks include the internet, for which you have to get little pieces of paper for to enter to access, and then your time runs out and you need to get another one. Need paper, pen, or change for a $10 – well, it turns into a walk around the lobby to get such basic service that most hotels of this quality is sure to have ready and willing. The food is outrageously prices for Harare – for instance a $30 breakfast buffet. Because of its location, there is not many options so one must take a taxi for alternatives, which is at least $10 round trip, not to mention very convenient. I list this last because people staying here may be okay paying the more expensive prices for food, etc. But related, they may also expect service that is a notch up per my earlier comments. Of course one is in “Africa” and should not expect the same service as in more developed contexts, but then isn’t that why one pays more for their accommodation? But as I initially wrote, the people are exceedingly friendly, which helps to offset the other concerns.
- Official Description (provided by the hotel):
- The 5-Star Rainbow Towers Hotel and Conference Centre is the premier choice in Harare, Zimbabwe's sunshine capital city, for major business and social events. It is located on the fringe of the vibrant city centre and regally set in spacious landscaped gardens.The 304-room Hotel, formerly Sheraton Harare, opened in 1985 and regularly hosts Heads-of-State and many other VIPs of distinction. The main auditorium holds 4,500 people for a state-of-the-art conference or live show and the whole complex has a plethora of ancillary conference, exhibition and other multi-purpose function rooms. ... more less
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- Also Known As:
- Rainbow Towers Hotel Harare
- Rainbow Hotel Harare