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“Truly first class service all round!”
Review of Amanzi Lodge

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Amanzi Lodge
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Truly first class service all round!”
Reviewed 7 January 2014

My wife and I stayed for two nights at Amanzi Lodge in Harare, when they re-opened after Christmas and before the New Year 2014. Although normally children under 12 are not permitted to stay, on this occasion they allowed our two children of four and six years to stay with us, and put a mattress on the floor in the living area to accommodate them.

The Kenya Suite which we occupied was well equipped with two colour televisons - one in the living area and one in the bedroom - with full satellite channel access, and video player. There was a stocked mini-bar and a safe for valuables, and the king-size double bed had a mosquito net covering it. The en-suite bathroom had both bath and separate shower. Daily room cleaning was thorough and unobtrusive, being done when the suite was unoccupied. All required service, room or otherwise, was prompt and carried out in a smiling and friendly manner.

The food in the restaurant, though lacking in the number of dishes available (although the menu, we were told is regularly changed), was excellent. And there was a wide selection of drinks available, too.

For the sporty type, a swimming pool and gym was available; and there was a beauty and massage spa on site too. Although my wife booked treatments, they did not happen as the masseuse/therapist's car broke down, and we had to leave before she could arrive.

A problem arose on check-out when our credit card could not be processed due to, we later discovered, a local credit limit being imposed without anyone admitting to or advising of it (until I challenged the local agents the next day). So, a word of warning, when in Zimbabwe ensure that you have adequate cash or the facility to draw adequate cash, as local limits are currently US $400 per day on any given card (Visa usually, as American Express is very rarely accepted {except at the biggest hotels such as Meikles and the Victoria Falls hotels}).

However, an acceptable solution was found to deal with the payment due, and I give much credit to Amanzi Lodge for the way that this matter was handled. It turned a very poor experience into an annoying but smaller frustration that then did not tarnish our experience of this excellent lodge.

When you are in Harare, you could do very much worse than spending some time at Amanzi Lodge; which time you will certainly enjoy.

Overall, the staff, the service, the food, and the accommodation were all first class. We highly recommend a stay here.

  • Stayed December 2013, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank AndrewBaker14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jama24, Manager at Amanzi Lodge, responded to this review, 10 February 2014
Dear AndrewBaker14.

Thank you for taking the time to post a review on Tripadvisor regarding your recent stay at Amanzi Lodge.

I am very happy to hear you thoroughly enjoyed your stay with us and I hope Zimbabwe as a whole proved to be a good destination spot for you?
We work daily on ideas and ways we can maintain and improve our product and service, so your kind words are greatly appreciated, however you did mention the issues with regards to payments, and unfortunately as Zimbabwe is rated as a high risk country, we sometimes do encounter such obstacles.
In the last month we have invested a lot of time with our local bank here in Harare, and suffice to say, we have come up with a very good and stable solution to credit card payments which will definitely assist with payments in the future.

Mr AndrewBaker14, we look forward to welcoming you and your family back to Amanzi Lodge in the near future.

Kind regards,
Jonathan Baker
General Manager, Amanzi
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141 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 October 2013

The Amanzi lodge is a fabulous place to stay. The rooms and Suites are all interestingly appointed and themed around various African countries. We stayed in the Seychelles suite which had a delightful covered balcony overlooking the beutifully landscaped grounds. Swimming pool, tennis court, gym and spa are all available for R and R. The staff at the lodge are very welcoming, friendly and attentive, and the management of the lodge clearly have very high standards. Highly recommended.

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
3 Thank Nicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jama24, Manager at Amanzi Lodge, responded to this review, 25 November 2013
Dear Nickynelly2013,

Thank you for taking the time to post a review on Tripadvisor regarding your recent stay at Amanzi Lodge.
We continuously strive to create a sense of serenity and tranquillity at the lodge, so your kind words are greatly appreciated by all the team. I have to agree with you, Seychelles is a beautifully appointed suite and one of the most popular rooms here. As you have stated, all of our rooms are themed around different African countries, so on your next trip to Amanzi Lodge, why not try a touch of Kenya or a hint of Morocco.
Kind regards,
Jonathan Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
200 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 6 October 2013

If you in Harare for any reason, this is THE place to stay. Located in a convenient neighbourhood in East Harare, this lodge is safe and ultra comfortable offering all the amenities of a classy lodge. The setting, food, and service were simply outstanding. A free shuttle between the Amanzi Restaurant and Lodge would be a nice touch.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
3 Thank PinUpBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jama24, General Manager at Amanzi Lodge, responded to this review, 16 October 2013
Dear PinUpBoy,

Thank you for taking the time to post a review regarding your recent stay at Amanzi Lodge.
Your kind words are greatly appreciated and have been a source of inspiration for the team here at the lodge.
When available, we do endeavour to provide a complimentary shuttle service to our sister property, the Amanzi Restaurant and so on your next visit to us, please don't hesitate to enquire about that service we offer.

PinUpBoy we look forward to welcoming you back to Amanzi Lodge on your next visit to Zimbabwe.

Kind regards,
Jonathan Baker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 September 2013

My husband and I stayed at Amanzi for a total of 4 nights in August.

The rooms and suites are immaculate and each has a theme. We have been lucky enough to travel the world and stay in some fabulous hotels but the Seychelles suite is definitely our new favourite!

The staff at Amanzi could not have been more accommodating and really made us feel at home and welcome. Every request was met with a smile and nothing was ever to much trouble. Breakfast was always delicious and the complimentary tea, coffee and cakes throughout the day were a great touch.

We wouldn't hesitate to recommend Amanzi and will definitely be returning during our next stay in Harare.

A big thank you to Jonathan, Nakai, Caroline and Costa.

We hope to see you soon!

  • Stayed August 2013
    • Value
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Helpful?
1 Thank Akhupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jama24, General Manager at Amanzi Lodge, responded to this review, 30 September 2013
Dear Akhupe,
Thank you for taking the time to post a review on Tripadvisor regarding your recent stay at Amanzi Lodge.
We truly appreciate your kind words and I hope that Amanzi Lodge provided you with the perfect base for your travels around Zimbabwe. Your comments on the service and product were gratefully received by the staff here and we do believe that our rooms and suits here are up there with the best in the world!
Akhupe we hope it is not to long before you plan your next trip to Zimbabwe and we look forward to welcoming you back to both Amanzi Lodge and Amanzi Restaurant.
Kind regards
Jonathan Baker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2013

Pleasantly surprised with this gem, nestled away from the hustle and bustle of the busy town centre. A very tranquil and refreshing place to stay. The staff and manager Jonathan were welcoming and professional. I'm scheduled a trip back in a couple of weeks, and will definitely pay a visit.

Luxury under the African sun........at its best.

Simply............... Thank you.

Room Tip: The Morocco Suite is my personal favourite.
See more room tips
  • Stayed May 2013, travelled solo
    • Value
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Helpful?
1 Thank Elton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jama24, Owner at Amanzi Lodge, responded to this review, 23 September 2013
Dear Elton M
Thank you for your very positive review on Tripadvisor.
Here at Amanzi Lodge we pride ourselves on not only exceeding guests expectations but also creating memorable occasions. I am thrilled to read that you were pleasantly surprised, and that you appreciated the tranquil setting away from the chaos that is Harare city centre.
Elton M we look forwarding to welcoming you back to Amanzi Lodge in a couple of weeks where you can once again experience luxury at its best under the African sun.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
62 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 September 2013

Stayed at the lodge for 5 proper nights again , great room -Egypt, great service by the staff , wifi is super,never missed the breakfast,ate dinner at the lodge every night, menu changes every 2 days, even my clients preferred the lodge food than other places in town, Harare has quiet improved with new restaurants and lodges popping up everywhere. Am still gonna stay @ the Amani .

Stayed September 2013, travelled on business
Helpful?
Thank Dax C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jama24, Owner at Amanzi Lodge, responded to this review, 23 September 2013
Dear Dax C
Thank you for taking the time to post a review of Amanzi Lodge on Tripadvisor.
I was so glad to hear that you thoroughly enjoyed your stay with us and that you intend to continue to use Amanzi Lodge as your preferred accommodation whilst in Harare.
I have passed your very kind comments onto the team here, who were thrilled to hear such positive and encouraging feedback.
We look forward to welcoming you back to Amanzi Lodge soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wendover, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 September 2013

Very tastefully furnished individually designed rooms displaying a great deal of style. Certainly the best boutique style hotel in Harare. The owners have very high standards and always strive to ensure that the hotel is well run and that all their guests are happy.

  • Stayed October 2012, travelled on business
    • Value
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Helpful?
Thank Jill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jama24, Owner at Amanzi Lodge, responded to this review, 7 September 2013
Dear chica0010

Many thanks for the lovely review posted recently and for taking the time to share your experience with us.

We strive to ensure and maintain standards across the board, always looking to create memorable experiences for our guests, and so I was delighted to read how much you enjoyed your stay at Amanzi Lodge and I appreciate your wonderful comments.

I hope it is not too long before we have the pleasure of welcoming you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Amanzi Lodge

Property: Amanzi Lodge
Address: 1 Masasa Lane | Kambanji, Harare, Zimbabwe
Region: Zimbabwe > Harare Province > Harare
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 59 Speciality Lodging in Harare
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Amanzi Lodge 5*
Number of rooms: 12
Official Description (provided by the hotel):
A stay in Amanzi Lodge, with its stunning waterfalls, spectacular landscaped gardens and rare cycad collection is truly a memorable African experience. There are 16 luxury private lodges from which to choose, each beautifully decorated in the style of a different African country with an exceptional collection of African antiquities, collectibles and contemporary art. Amanzi Lodge is one of Harare's first Boutique Hotels. ... more   less 
Reservation Options:
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Also Known As:
Amanzi Hotel Harare

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