We booked our hotel and activities with Regal. The email communication before the trip was very impressive - very prompt and attentive. However, we had a mix experience at the Vic Falls. The hotel was great and our guide, Mandla was polite and punctual and very helpful for taking photos for us. We were charged us$10 each on the first day for the river cruise park fee, which we understood our pre-payment had already included all park fees. We were promised to be taken on to the bridge between Zambia and Zimbabwe without any extra charge. However, Mandla seemed didn't know this and we didn't get there which was really disappointing. We did the river cruise, elephant ride and the Falls. As we later went to the Kruger park in SA, we feel only the Falls really worth the trip and people can do it themselves. The Falls indeed made the trip worthwhile.
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