We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Place”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Elephant Hills Resort
Ranked #10 of 16 Hotels in Victoria Falls
Certificate of Excellence
Harare
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Place”
Reviewed 21 March 2013

Nice place this hotel. My brother had his honeymoon at the hotel and was raving everyday. Good staff and all. Although the building is getting old just like most hotels in Zimbabwe, it still has some of the best facilities for a leisure traveller!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robbie22Harare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

575 reviews from our community

Traveller rating
    215
    242
    89
    23
    6
See reviews for
117
150
34
158
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Haberfield, Australia
Level 6 Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 10 March 2013

This resort hotel is a few kms away from Victoria Falls township but it provides an hourly shuttle to the town and the Falls. There is not a lot to see in the town but the Falls are spectacular and the visit to the Bridge that spans the chasm and joins Zimbabwe to Zambia is well worth the effort. Be warned - unless you go in the very dry season, you will get wet. You cannot go see the Falls or the Bridge without the experience of "heavy rain" from the updraft of the Falls. The staff at Elephant Hills were wonderful, caring and efficient. The food at breakfast and for dinner was attractive in style, variety and volume. There is a golf course, a tennis court and a couple of pools to help you relax. Don't worry about the monkeys and baboons that walk around. They won't trouble you, except of course if you leave your balcony door open!! The fact that the buildings are multi-storey poses no trouble for these pesky intruders. Finny39

Room Tip: Make sure you get a room that faces the Zambesi River and also one that is on floors 5 or 6
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Finny39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulawayo, Zimbabwe
1 review
Reviewed 27 February 2013

Celebrated our first anniversary at Elephants hills and we must admit the service was totally amazing. From the moment we arrived the staff was very friendly and made sure that we felt at home. We were treated like royalty and enjoyed every little bit of our stay here. Many thanks to the general manager and his entire staff for making our stay a wonderful and memorable one. Will gladly recommend this hotel to anyone visiting the Victoria falls.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeekayC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
Reviewed 26 February 2013

My wife and I traveled from Durban - South Africa to Zimbabwe and stayed at the EHR for 3 nights (22/02/2013 to 24/02/2013) to celebrate our 33rd wedding anniversary.

On arrival at the EH Resort we were welcomed with cocktail drinks at the check-in counter and escorted to our room. The front office staff were very warm & friendly, and made us feel most welcome. Little did my wife and I realise at that time that this was just a taste of the wonderful hospitality we were going to experience during our stay there. The Front Office Supervisor (Mr Taurai) then took the responsibility to check that we were comfortable and that everything in our room was to our satisfaction. He then showed us how everything worked in the room. Thereafter he showed us around the hotel and its facilities. He was kind enough to explain the activities that were available and did not mind making the bookings on our behalf when I asked if he could do so.

That evening we went to have a light supper at the bar area. Whist we were waiting for our order to arrive, the restaurant manager arrived at our table and asked us to move the more formal dining area. We explained that we were fine we we were seated, but he mentioned that since it was our wedding anniversary, we should move, which we did. A little later, our meals arrived. Whist we were having our meals, a waiter arrived with a bottle of champagne much to our surprise. After our meals, the brought us a specially baked cake. He told us that it was with their compliments. The staff treated us like Royalty. We had a thoroughly enjoyable evening - thanks to the hotel staff that made it all happen. Mr Taurai must be complimented for being the catalyst in putting everything together in his own quiet way (completely unbeknown to us) and making our stay a memorable one. My compliments to every staff member from the Janitor, reception desk, waiters, housekeeping, shuttle service and ground staff. I will highly recommend this resort to anyone that one that wants to be made to feel at home.
Krish Naidoo

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NKO M, Manager at Elephant Hills Resort, responded to this review, 31 October 2016
Dear Krish N

Thank you for reviewing your stay with us We are so pleased to know that you had a wonderful stay with us. Thank you again for recommending our hotel to everyone and for the positive feedback concerning our service and staff special mention to Taurai, we are glad they all made you feel like royalty.

We look forward to hosting you in the near future.

Regards

NKO M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 February 2013 via mobile

It was a really great getaway. A new experience for us to visit Zimbabwe. Knowing the country's history and financial situation, I thought we got a great deal! The hotel itself wasn't bad at all considering. The service was one of the best we have EVER experienced - from our waitress at dinner, to our tour guide at the falls - (independent from the hotel). I think the locals in general are just very friendly and welcoming people! It was really such a pleasure!

We live in South Africa so we are used to the big 5 and wild animals, but seeing the baboons and elephants roaming free on the streets was just an incredible experience! Baboons sitting on the tops of cars minding their own business! The room in the hotel was very basic, but like I said, for a country that isn't doing so well financially, there was nothing wrong!

The falls are a spectacular sight - I heard it is safer to go to the Zambia side, but personally I would say go to the Zimbabwe side to view the falls - you see so much more of it and we had no problems with feeling unsafe at any time of our stay. We even caught a cab back to our hotel and I'm still here ;) The hotel offers bicycle excursions where you can take the bike onto the golf course and that was also really great! We saw a variety of buck on the course.

We also had a lovely few of the mist of the falls from the hotel - "The smoke that thunders". I must say though, the helicopter flip outside of the hotel (independent from the hotel I think) was quite pricy... But it was SOOOOO worth it to see a view like that!

We also went on the sunset cruise everyday which was great, the bar men on board with us were very friendly and entertaining! We also saw hippo and elephant alongside the Zambezi River :)

The food was also amazing and the local beers and cocktails were a treat too!

Stayed July 2012, travelled as a couple
Helpful?
Thank Tamara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NKO M, Manager at Elephant Hills Resort, responded to this review, 23 October 2016
Dear Tamara T

Thank you for the review of your stay with us. We are so pleased to know that our staff and facilities met your expectations.We are happy to receive such inspiring comments and observations about us. This feedback will serve to push the team to perform even better.

We look forward to hosting you in the near future.

Regards

NKO M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 February 2013

Out of date rooms and everything is badly in need of repair. They charge top dollar for all things from laundry to drinks and food - sadly the quality isn't comparable to what they are charging. I must say the grounds are amazing.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gopacks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NKO M, Manager at Elephant Hills Resort, responded to this review, 23 October 2016
Dear Gopacks

Thank you for reviewing your stay with us. Your feedback is valuable to us and is well appreciated. However we receive with regret your comments concerning our rooms, laundry,meals and value for money. Please accept our apologies for the inconvenience caused during your stay with us. We would like to assure you that we are working hard to refurbish the rooms and facilities among other improvement projects and look forward to refreshing and updating the resort until all set standards and goals have been achieved. We have also put the issue of pricing under close scrutiny for a more improved competitive and conclusive outcome.

We do hope that you will give us another opportunity to host you in future.

Regards

NKO M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harare, Zimbabwe
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 February 2013

As per previous reviews, I agree, the rooms are outdated and require refurbishment. They contained everything you'd expect from quality accommodation - a tv, safe, kettle etc. but the shower leaked, the balcony doors were hard to open and the air-conditioning had a mind of its own and turned on and off as it pleased. But what EHH lacked in their room facilities, they made up for in their service. The staff were amazingly friendly and were very informative. When we were experiencing difficulties with our air-con, the maintenance guys were on it straight away and had it up and running in no time. Housekeeping came around in the morning and evening to make up your rooms! The resort is quite a distance from the main town, but the shuttle bus was very convenient and took you to your desired drop off point in town or at the falls themselves, the driver even agreed to come back for us even after his final trip for the day. Bornface and Shepherd, the guys at reception always greeted us with a 'hello' and 'how are you?' ensuring we were keeping well and if there was anything we required. Bornface also went out of his way to show us around the hotel upon our initial arrival. Breakfast had a wide selection to choose from and the wait staff were courteous and helpful. The view from the balcony was calming, you could see the spray from the falls during the day, and the lights from Livingstone at night. The setting was peaceful and relaxing, with game including Baboons, Impalas and Warthogs were easy to spot within the boundaries of the resort. I definitely recommend staying at EHH during your visit to Victoria Falls.

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sirius88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NKO M, Manager at Elephant Hills Resort, responded to this review, 23 October 2016
Dear sirius88

Thank you for reviewing your stay with us. We are pleased to know that our staff met your satisfaction. Your feedback is valuable to us and si well appreciated as it serves to motivate us to improve our service. We would like to take this opportunity to announce that we are working hard to refurbish the rooms and facilities among other improvement projects and look forward to refreshing and updating the resort until all set standards and goals have been achieved.

We look forward to hosting you i the near future.

Regards

NKO M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Victoria Falls hotels
0.8 mi away
A'Zambezi River Lodge
A'Zambezi River Lodge
#12 of 16 in Victoria Falls
841 reviews
1.0 mi away
Victoria Falls Safari Lodge
Victoria Falls Safari Lodge
#7 of 16 in Victoria Falls
1,779 reviews
1.0 mi away
Rainbow Hotel Victoria Falls
Rainbow Hotel Victoria Falls
#15 of 16 in Victoria Falls
503 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
The Victoria Falls Hotel
The Victoria Falls Hotel
#6 of 16 in Victoria Falls
2,284 reviews
1.6 mi away
Cresta Sprayview Hotel
Cresta Sprayview Hotel
#14 of 16 in Victoria Falls
340 reviews
1.1 mi away
Victoria Falls Safari Club
Victoria Falls Safari Club
#4 of 16 in Victoria Falls
392 reviews
Show Prices
Show Prices
Show Prices

Been to Elephant Hills Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Elephant Hills Resort

Property: Elephant Hills Resort
Address: 300 Park Way Drive, Victoria Falls, Zimbabwe
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Victoria Falls
#6 Spa Hotel in Victoria Falls
#9 Luxury Hotel in Victoria Falls
#9 Romantic Hotel in Victoria Falls
#10 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Elephant Hills Resort 4*
Number of rooms: 276
Official Description (provided by the hotel):
This majestic hotel, aptly named after the gentle giant of the bush (the elephant) merges seamlessly into its natural environment. Elephant Hills Resort has 276 rooms ranging from the impressive presidential suite to cool and spacious standard rooms. All rooms are ethnically decorated creating a combination of African ambiance with comfort and elegance. Each bedroom has modern amenities including air-conditioning, digital satellite television, bar fridge and en-suite bathroom. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Expedia, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Elephant Hills Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Elephant Hills Hotel
Elephant Hills Victoria Falls

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing