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“Colonial Charm but running down fast”

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The Victoria Falls Hotel
Ranked #7 of 16 Hotels in Victoria Falls
Certificate of Excellence
Reviewed 18 March 2014

Stayed at the Victoria Falls Hotel for 4 nights at the end of a rail journey from Durban. The common rooms, terrace, and views to the Victoria Falls are legendary and quite superb. However, the standard of their Luxury Rooms is far below a 5 star hotel should be offering. Airco had to be turned off at night as the model was so old the condenser was incorporated in the unit in the bed room, the bathroom was of fair size, but so old fittings, poor lighting, poor painting, one washbasin etc. Only one lounge chair to sit on, and all in all, a big disappointment.

Would choose somewhere else in Vic. Falls a second time around...... somewhere to do with Africa and the nature abounding in this part of Africa. Not some past Colonial glory; Sorry

Room Tip: Won't find one that's quiet with a view - pity.
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  • Stayed: February 2014, travelled as a couple
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3  Thank ANother2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 March 2014

We half expected Scarlet O'Hara to come walking down the steps. This is the kind of elegance that one expects in the mansions of the US south or in colonial Britain. It is classic colonial Britain from the early 20th century. Absolutely beautiful, inside and out, and with a beautiful setting overlooking the falls bridge, it is just about perfect.
The rooms are small and a bit dated but comfortable. The Jungle Junction was a beautiful outdoor location but overpriced for an "OK" buffet dinner. The local entertainment was just average at best, really a bit less. On the other hand, The Stanley Room was truly a first-class restaurant with superb food and service and classy entertainment.
We booked an excursion to "Walk With The Lions" and that was a truly memorable and worthwhile morning ($140 US per person, including transportation and breakfast".

  • Stayed: February 2014, travelled with friends
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Thank RandyRoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

this hotel was more than just an hotel, it became a second home, so relaxed and yet spot on! the afternoon tea was something out of a story book sitting on the terrace watching the zebras pass by, and the evening meal was amazing too, close to everything we wanted and easy to pass the border too, all in all 10 out of 10!

Room Tip: any, all excellent!
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  • Stayed: February 2014, travelled as a couple
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3  Thank Jules5520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

This hotel has the classic old ambience right out of the early 1900's when it was built with classic British Influence. Absolutely beautiful inside and spectacular views of the falls and grounds. Although the rooms are older and smaller than some of the newer hotels they were clean and adequate. Be sure to enjoy the views and relax on the outdoor patios and by the pool right out of a movie. One does not spend a lot of time in the room anyway, just enjoy the rest of the property and downtown.

  • Stayed: February 2014, travelled with friends
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Thank Jerry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2014

A lovely building with outstanding views and walking distance to the Falls, is ruined by the unnecessarily superior attitude of the staff, especially the Receptionists. We came off a safari on schedule at 11:45 to be told that our rooms were not yet ready but would be in "approximately 15 minutes." (This statement was heard by all 8 members of our party.) In fact, it was well after 14:00 when we got into our room. In the intervening period other guests arriving after us were shown immediately to their rooms. The Receptionists weren't rude....just unhelpful.

Room Tip: Get an upstairs room with a view of the falls.
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  • Stayed: February 2014, travelled with friends
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1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014

This hotel, an old victorian property has an excellent location if u are visiting the falls but falls short of expectaions in its rooms, service and food. I am surprised it has the best restaurant in the country as the service was very poor. We had fish that was cold and when we informed the chef, he simply heated it in the microwave and brought it back. also food was expenseve.

we had made reservations for these rooms six months ago but on arrival we were given rooms with twin beds as there were no rooms with king or queen beds.

  • Stayed: February 2014, travelled with friends
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4  Thank RajeevNagpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014

I backpacked around Zim for a few weeks, mostly camping in a tent. I wanted to splurge and stay at the Vic Falls because of its historical importance. You really are staying in a museum and the array of art, photographs and other items on display is impressive. I was given a free upgrade to the batoka suite which is on the axis of the hotel and affords views straight down the garden to the bridge. Apparently many of the rich and famous prefer Batoka to the Presidential. Room was stunning, pool was great, high tea reasonable, service impeccable and the evening degustation menu was lovely. The head chef, fellow Scot Michael, actually joined me for a few courses which I really appreciated. Given the current economic situation in Zim the hotel's sourcing department has an unenviable task but Scottish prawns are still flown twice weekly to the hotel. Recommend!

Room Tip: The Batoka Gorge suite probably has the best views and is cheaper than the Presidential
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  • Stayed: April 2013, travelled solo
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1  Thank roadtrippingscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Victoria Falls Hotel

Address: 1 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe
Phone Number:
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Victoria Falls
#3 Romantic Hotel in Victoria Falls
#4 Business Hotel in Victoria Falls
#5 Family Hotel in Victoria Falls
#6 Luxury Hotel in Victoria Falls
Price Range: £239 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Victoria Falls Hotel 5*
Number of rooms: 161
Official Description (provided by the hotel):
For more than a century, The Victoria Falls Hotel has been the address of choice for Royal Families, statesmen, celebrities and discerning travellers as it occupies a fine location from which to explore the magical wonders of untamed Africa. From the thundering Victoria Falls at its threshold, to the big 5 that roam freely less than 5kms away, the “Grande Dame” provides an experience like no other. Less than a ten minute walk away from the Victoria Falls Rainforest, this is one hotel that can truly claim to be unique.The Victoria Falls Hotel’s grand Edwardian architecture evokes the spirit of a bygone era. The courtyard and entrance completed in 1915, with flowering shrubs, palms and stately mango trees picturesquely reflected in the water lily ponds. The chic elegance of the marble floored reception area sets the tone for the style and sophistication synonymous with The Victoria Falls Hotel. Many a guest has marveled at the magnificent views seen from The Victoria Falls Hotel and the experience begins with the sun rising beneath the mist of one of the seven natural wonders of the world. Combining old-fashioned, traditional elegance with warm and welcoming decor, the main lounge provides a perfect backdrop for relaxing with friends, whilst the Bulawayo Room offers serenity and seclusion in surroundings of exceptional comfort and luxury. There’s a well-appointed curio shop specializing in colonial memorabilia. The Palm Lounge, bright and cool, is a quiet and secluded corner in which to relax, read or write. Throughout its many corridors and alcoves, the hotel’s long and fascinating history is depicted through photographs, posters and artistic impressions, reflecting the past glories of the empire. The quaint Chapel, built in 1929, has been the venue of many weddings and The Victoria Falls Hotel remains a favourite destination for honeymooners from around the world. Echoing its glorious past, The Victoria Falls Hotel’s traditional rooms and suites are truly a 5 star experience. Style and sophistication are trademarks of the hotel’s executive suites, which are luxuriously appointed with decor being warm, inviting and rich with tradition. Deluxe guest rooms are spacious, well-appointed and furnished in traditional Edwardian style with an "out of Africa" feel. All rooms are air-conditioned with every modern amenity including digital satellite television, direct dial telephone and a personal safe. Cast-iron, roll-top bath tubs in the stables wing rooms and suites turn the bathroom into a haven of sumptuous relaxation. All three restaurants have ideal locations, making dining around the hotel a memorable experience. Lavish buffets at the casual Jungle Junction restaurant are but one of the many choices for breakfast and dinner. Stanley’s Terrace is an excellent option for light meals throughout the day and is an absolute must for the infamous High Tea served every afternoon, with spectacular views of The Victoria Falls Bridge and the Falls themselves. Later, enjoy the hotel’s legendary cocktails or a gin and tonic in Stanley’s Bar while listening to the roar of the mighty Falls. Evening dining at the open-air jungle Junction restaurant offers an unforgettable experience with a fusion of flavours of Africa. Entertainment from ethnic groups epitomises the spirit of Africa; Jungle Junction is the ideal venue for incentive groups. Enjoy dinner and dancing in the elegant, Edwardian Livingstone Room, with classic a la carte and table d’hote menus. Whilst the Livingstone Room reflects the century old hotel’s style of grandeur and opulence, the dress code has been slightly relaxed for the convenience of the guest and it is no longer essential for gentlemen to wear jacket and tie for dinner. A fine selection of wines and liqueurs are available to complement the chef’s wonderfully innovative creations. Cool off and enjoy the splendour of the glorious colonial swimming pool set amongst the beautiful landscaped gardens, overlooking the famous Victoria Falls Bridge with the Batoka Gorge below. Massage treatments are available in the airy gazebos located around the poolside or in the tranquility of the hotel’s gardens. The Pullman Suite and the Centenary Room are well-appointed with exquisite antique furnishing, adding a new dimension of sophistication to conferencing. Suitable for meetings of between 8 and 40 people, conference packages (including spouses’ programs) are available. The Victoria Falls are approximately 1,690 metres wide with an estimated 550 million litres of water per minute cascading over a 111 metre chasm. It must be highlighted that Zimbabwe has 16 out of the 19 prime viewing spots and is where you will find the "untamed" Victoria Falls Rainforest with its many winding pathways and trails. In 1855 David Livingstone, arguably the first European to see the awesome Falls, remarked "scenes so lovely must have been gazed upon by angels in their flight." The Victoria Falls have been declared a World Heritage Site and enjoy special conservation status. ... more   less 
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Victoria Falls Hotel

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