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“Old fame gone, pretension staye” 2 of 5 bubbles
Review of The Victoria Falls Hotel

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The Victoria Falls Hotel
Ranked #6 of 16 Hotels in Victoria Falls
Certificate of Excellence
Prague, Czech Republic
Level Contributor
51 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Old fame gone, pretension staye”
2 of 5 bubbles Reviewed 13 May 2014

What a sad story ! Hotel that based its attraction on history that has long faded away. I was disappointed all the way through and had unfortunately put a mark in my diary next to hotels' name "a tourist trap".

Service is poor and in no way meets LHW standard. It is just location and above mentioned past that makes people to come to this hotel and I dare to guess never come back.

Outside of the hotel is though well maintained, gardens are well kept - it is only rooms (and bathrooms in particular) that need substantial investment, aging air con and most importantly some education of the hotel staff on hospitality (particularly concierge should start from zero)

(--) Guest service desk team is all but helpful.
(--) Hotel bathrooms are tiny and old, shower and amenities remind ancient past
(++) Afternoon tea is a decent experience, view of Vic Falls from the terrace restaurant is amazing
(--) There is absolutely nothing to do in hotel after 5pm, spa is closed, no music or ambience in lobby. Feels lonely and deserted
(=) I had a great spa treatment, but location of spas, treatment rooms and e.g. loud air-con reminded me more of 1980s than 2014. What though caught up are prices which match 2014 perfectly.

Next time at Vic Falls I would prefer some lodges in the area, they can be posh too.

  • Stayed April 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Milan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,153 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (458)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Knutsford, United Kingdom
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 11 May 2014

In many ways we loved this hotel: excellent location - view of the Falls and short walk to them and into the small shopping area. The overall ambience was great and our standard room pleasant.

It was the little niggles that annoyed us: the wrong drink was brought over as they had ran out of what I had ordered - they didn't explain this until I complained. A salad I ordered did not contain one of the main ingredients listed, again no explanation provided when it was served. A birthday cake specially ordered did not arrive at the time requested and then had my husband's name was spelt incorrectly ( however they did agree not to charge for this). Finally there was nowhere near the pool just to get a snack at lunchtime - we did not want the full bar-B- Q buffet.

By contrast the level of service and quality of food in the Livingstone Room could not be faulted - superb.
If only consistency of service levels across the hotel could be achieved.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ElisabethBSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bracknell, United Kingdom
Level Contributor
236 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

We stayed for 2 nights in February and had a centre section room overlooking the gardens and railway bridge - well worth the additional cost. This hotel just oozes history and atmosphere, with a complement of staff who are both efficient and very friendly....it really is worth taking the time to walk the corridors and public areas to view all the memorabilia - wonderful that given the politics of the country that this has been maintained to such a high standard. The room was well equipped, and with a good standard of bed linen - perhaps the only negative point being the old style aircon unit - but to bring the hotel up to current standards would totally ruin the atmosphere - please don't do it ! Bathroom worked and was clean, if a little dated - not a problem. Dining in the Stanley Room was an experience in itself, especially the Maitre'D who has apparently been there for decades. As others have mentioned, the Falls are easily walkable from the hotel.

The management deserve nothing but praise for maintaining such high standards in an environment which perhaps could be best described as challenging.

It has to be said that for a tourist, Zimbabwe is not cheap - extracting dollars from tourists has been perfected to a fine art.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JoeCBansteadUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

A legendary hotel of the times of the old travellers, you see the lounges named after grand explorers, the posters of Orient Express era, and you walk over the corridor and have a privileged view over the Victoria Falls..you listen to the sound of nature and the Zulus are playing their music..sip a martini and enjoy!

Stayed February 2014, travelled solo
Helpful?
Thank eratraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

We stayed at the VFH for a family trip, from the moment we arrive until the moment we left everything was great. The rooms are magnificent, the staff is very friendly, knowledgeable and willing to help and the view is absolutely amazing (Ask for external outlook room). Wifi works perfectly and they have a wonderful swimming pool as well. Breakfast is actually served next to the pool with an outstanding view over the bridge and the falls, food was excellent with a lot of variety. the hotel is located next to the Victoria falls National Park, so you can actually go there walking. I can't think of a better place to stay if you want to visit the Victoria Falls, I would definitely stay there again.

Room Tip: Ask for a room with a view over the bridge and falls
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Nicolas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton, Georgia, United States
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

Went to the hotel for High Tea, did not stay there. When we arrived we were a little early for Tea so one of the staff took us on a Minny tour of the Hotel and about the legend of the tribal chief had about the falls. Tea was very good an to sit on the porch and face the falls was beautiful. High Tea was only $15.00 person.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Francis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

I wish I hadn't gone to Zimbabwe as it is a terrible country, but the hotel is really lovely and nicer than it's internet presence . Breakfast very average though. Staff very nice and dinner extremely nice in up market restaurant . Ask for external outlook room, not into courtyard and take advantage of getting shoes and clothes dried from the falls spray (very quick and efficient )

Room Tip: Not a courtyard view
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Victoria Falls Hotel

Property: The Victoria Falls Hotel
Address: 1 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe
Phone Number:
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Victoria Falls
#3 Spa Hotel in Victoria Falls
#4 Business Hotel in Victoria Falls
#6 Luxury Hotel in Victoria Falls
#6 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Victoria Falls Hotel 5*
Number of rooms: 161
Official Description (provided by the hotel):
For more than a century, The Victoria Falls Hotel has been the address of choice for Royal Families, statesmen, celebrities and discerning travellers as it occupies a fine location from which to explore the magical wonders of untamed Africa. From the thundering Victoria Falls at its threshold, to the big 5 that roam freely less than 5kms away, the “Grande Dame” provides an experience like no other. Less than a ten minute walk away from the Victoria Falls Rainforest, this is one hotel that can truly claim to be unique.The Victoria Falls Hotel’s grand Edwardian architecture evokes the spirit of a bygone era. The courtyard and entrance completed in 1915, with flowering shrubs, palms and stately mango trees picturesquely reflected in the water lily ponds. The chic elegance of the marble floored reception area sets the tone for the style and sophistication synonymous with The Victoria Falls Hotel. Many a guest has marveled at the magnificent views seen from The Victoria Falls Hotel and the experience begins with the sun rising beneath the mist of one of the seven natural wonders of the world. Combining old-fashioned, traditional elegance with warm and welcoming decor, the main lounge provides a perfect backdrop for relaxing with friends, whilst the Bulawayo Room offers serenity and seclusion in surroundings of exceptional comfort and luxury. There’s a well-appointed curio shop specializing in colonial memorabilia. The Palm Lounge, bright and cool, is a quiet and secluded corner in which to relax, read or write. Throughout its many corridors and alcoves, the hotel’s long and fascinating history is depicted through photographs, posters and artistic impressions, reflecting the past glories of the empire. The quaint Chapel, built in 1929, has been the venue of many weddings and The Victoria Falls Hotel remains a favourite destination for honeymooners from around the world. Echoing its glorious past, The Victoria Falls Hotel’s traditional rooms and suites are truly a 5 star experience. Style and sophistication are trademarks of the hotel’s executive suites, which are luxuriously appointed with decor being warm, inviting and rich with tradition. Deluxe guest rooms are spacious, well-appointed and furnished in traditional Edwardian style with an "out of Africa" feel. All rooms are air-conditioned with every modern amenity including digital satellite television, direct dial telephone and a personal safe. Cast-iron, roll-top bath tubs in the stables wing rooms and suites turn the bathroom into a haven of sumptuous relaxation. All three restaurants have ideal locations, making dining around the hotel a memorable experience. Lavish buffets at the casual Jungle Junction restaurant are but one of the many choices for breakfast and dinner. Stanley’s Terrace is an excellent option for light meals throughout the day and is an absolute must for the infamous High Tea served every afternoon, with spectacular views of The Victoria Falls Bridge and the Falls themselves. Later, enjoy the hotel’s legendary cocktails or a gin and tonic in Stanley’s Bar while listening to the roar of the mighty Falls. Evening dining at the open-air jungle Junction restaurant offers an unforgettable experience with a fusion of flavours of Africa. Entertainment from ethnic groups epitomises the spirit of Africa; Jungle Junction is the ideal venue for incentive groups. Enjoy dinner and dancing in the elegant, Edwardian Livingstone Room, with classic a la carte and table d’hote menus. Whilst the Livingstone Room reflects the century old hotel’s style of grandeur and opulence, the dress code has been slightly relaxed for the convenience of the guest and it is no longer essential for gentlemen to wear jacket and tie for dinner. A fine selection of wines and liqueurs are available to complement the chef’s wonderfully innovative creations. Cool off and enjoy the splendour of the glorious colonial swimming pool set amongst the beautiful landscaped gardens, overlooking the famous Victoria Falls Bridge with the Batoka Gorge below. Massage treatments are available in the airy gazebos located around the poolside or in the tranquility of the hotel’s gardens. The Pullman Suite and the Centenary Room are well-appointed with exquisite antique furnishing, adding a new dimension of sophistication to conferencing. Suitable for meetings of between 8 and 40 people, conference packages (including spouses’ programs) are available. The Victoria Falls are approximately 1,690 metres wide with an estimated 550 million litres of water per minute cascading over a 111 metre chasm. It must be highlighted that Zimbabwe has 16 out of the 19 prime viewing spots and is where you will find the "untamed" Victoria Falls Rainforest with its many winding pathways and trails. In 1855 David Livingstone, arguably the first European to see the awesome Falls, remarked "scenes so lovely must have been gazed upon by angels in their flight." The Victoria Falls have been declared a World Heritage Site and enjoy special conservation status. ... more   less 
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Also Known As:
Victoria Falls Hotel

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