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“classic British hotel”

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The Victoria Falls Hotel
Ranked #7 of 16 Hotels in Victoria Falls
Certificate of Excellence
Reviewed 1 September 2014

This is a large hotel in an amazing setting near the waterfalls. You are close enough to hear the falls and see the mist from them. We enjoyed a nice cultural show one evening with a buffet dinner (average food). We had high tea one afternoon, but again, the food was just average.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,134 - 1,140 of 2,415 reviews

Reviewed 31 August 2014

Very friendly and efficient staff, who will do anything to make your stay special.
A colonial style hotel, well situated for the falls.
The rooms are nice, but a little dated. The air conditioning is very loud and inefficient, and desperately need upgrading.
Food and wine is expensive, especially compared to local cost of living.

Stayed: August 2014, travelled as a couple
1  Thank H0nestReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2014

Last time I had lunch at the Vic Falls things were looking a bit worse for wear, but not anymore. The view of the bridge is always stunning when the sun is out, but the waiting staff and food was very good and really added to the ambience this time, despite the frosty 'welcome' at the terrace door. When the menu says the salad is small, it means it, although the desserts are surprisingly filling. If you enjoy an alcoholic cocktail, try the house speciality, 'I presume' as it looks and tastes great. There's a nice kids menu too, although we had to ask for it. Overall, a superb experience at the most lovely of places.

  • Stayed: August 2014
    • Location
    • Cleanliness
1  Thank FavouritePlaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2014 via mobile

I last visited the Vic Falls Hotel 30 years ago and it's still a gorgeous building in an amazing setting - I wanted to ensure we celebrated my daughter's first trip to Zimbabwe and her birthday in style so we decided to have high tea on the verandah- taking a taxi to and from our own hotel for the occasion.

The food was ok although the sandwiches weren't enough for three or suitable for my daughter so we asked if we could pay for an extra plate of plain ham or cheese sandwiches - which became a significant issue and meant we had a very disappointing experience as the waitress became grumpier and grumpier with our request bringing back the same plate 4 times without the plain sandwiches - it was very busy and we were very polite but I do think the afternoon tea service would benefit from some supervision from the duty manager - our drinks took 30mins, the butter took another 30mins and we had 4 go's at getting plain sandwiches..so not what I had hoped for in terms of celebrating the special occasion and we were glad to get back to the friendly atmosphere of the Safari Lodge later that evening..

Stayed: August 2014
2  Thank Sheree A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2014

I was worried that being an older hotel this might be a bit of a disappointment however I couldn't have been happier with our impromptu 2 night stay here.

All members of staff are incredibly attentive without being overbearing and the public rooms are classically stunning. The garden and view over the falls is something to behold and so even if you aren't staying here I would urge to eat at Stanley's restaurant. Another restuarant the 'jungle junction' do an incredible and excellent value for money evening buffet. NB if you aren't staying in the hotel be sure the book.

Although our room was slightly dated this was the only minor point. Due to our last minute booking and coincidence with a huge conference we only managed to get a twin room with beds put together however despite booking through third party as a couple. Would recommend booking direct or in advance to get a better room than standard as these looked lovely when we passed by them.

Loved every second we were here, highly recommend.

Stayed: August 2014, travelled as a couple
1  Thank Ash G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

We visited Victoria Falls grand old lady for afternoon drinks as we always enjoy browsing around the authentic colonial style public areas, and especially enjoy the collection of historic photographs and art. The grounds are lovely, and the view of the gorge wonderful.
In a constructive vein I must bring management's attention to the standard of service and quality in terms of refreshmenta delivered to our terrace table... A table cloth would have been desirable... I would have liked my iced coffee to have been delivered on a plate and with a cotton napkin (to avoid the inevitable little table puddle as the cold glass warmed)... I was disappointed to be served a glass plonked directly on the table with a nasty plastic stirrer in it and nowhere to lay it... And I am afraid I could not taste any good coffee in my drink, it was more like a caramel sort of milkshake. We didn't get to try the dinner buffet but have heard many compliments for it, I am sure our drinks experience wasn't the norm at this lovely place where one expects the excellence we've always enjoyed there over many years of visiting from Harare.

  • Stayed: August 2014, travelled with family
    • Service
Thank PoppyMcComish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2014

I loved The Victoria Falls Hotel, it was like walking back to 1950 - in a good way. The hotel is very original and the room we stayed in has not been renovate for many decades (I understand some rooms have been refurnished). But, if you want a modern hotel experience you might be disappointed.

The good stuff:
1. The room was very authentic from the 1950's so we got to step back in time an experience life as our grandparents would have lived it.
2. The hotel staff are very genuinely friendly and helpful - they don't expect to be tipped for everything
3. The bed was nice and firm while the linens were first rate.
4. The Falls are a short walk away and you get a view of the gorge from the hotel lawns
5. The area around the hotel is clean and safe, there are police everywhere and the vendors are polite.
6. There is free Wi-Fi in all rooms and public areas.

The less good stuff:
1. The electrics in the room are ancient. There is one UK plug under a table and no European or US plugs.
2. There appears to be no central on/off switch for the lights
3. There is no elevator so you have to take the stairs if you have an upper room
4. The food and beverages are reasonably expensive (you are a captive market unless you walk 10 minutes into the town where there are 2 restaurants - both also expensive).

In summary, I loved The Victoria Falls Hotel because I wanted a historic experience and enjoyed living with the dated creature comforts. I would definitely recommend the hotel to anyone visiting Victoria Falls.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank BertBantham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Victoria Falls Hotel

Address: 1 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe
Phone Number:
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Victoria Falls
#3 Romantic Hotel in Victoria Falls
#4 Business Hotel in Victoria Falls
#6 Family Hotel in Victoria Falls
#7 Luxury Hotel in Victoria Falls
Price Range: £313 - £456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Victoria Falls Hotel 5*
Number of rooms: 161
Official Description (provided by the hotel):
For more than a century, The Victoria Falls Hotel has been the address of choice for Royal Families, statesmen, celebrities and discerning travellers as it occupies a fine location from which to explore the magical wonders of untamed Africa. From the thundering Victoria Falls at its threshold, to the big 5 that roam freely less than 5kms away, the “Grande Dame” provides an experience like no other. Less than a ten minute walk away from the Victoria Falls Rainforest, this is one hotel that can truly claim to be unique.The Victoria Falls Hotel’s grand Edwardian architecture evokes the spirit of a bygone era. The courtyard and entrance completed in 1915, with flowering shrubs, palms and stately mango trees picturesquely reflected in the water lily ponds. The chic elegance of the marble floored reception area sets the tone for the style and sophistication synonymous with The Victoria Falls Hotel. Many a guest has marveled at the magnificent views seen from The Victoria Falls Hotel and the experience begins with the sun rising beneath the mist of one of the seven natural wonders of the world. Combining old-fashioned, traditional elegance with warm and welcoming decor, the main lounge provides a perfect backdrop for relaxing with friends, whilst the Bulawayo Room offers serenity and seclusion in surroundings of exceptional comfort and luxury. There’s a well-appointed curio shop specializing in colonial memorabilia. The Palm Lounge, bright and cool, is a quiet and secluded corner in which to relax, read or write. Throughout its many corridors and alcoves, the hotel’s long and fascinating history is depicted through photographs, posters and artistic impressions, reflecting the past glories of the empire. The quaint Chapel, built in 1929, has been the venue of many weddings and The Victoria Falls Hotel remains a favourite destination for honeymooners from around the world. Echoing its glorious past, The Victoria Falls Hotel’s traditional rooms and suites are truly a 5 star experience. Style and sophistication are trademarks of the hotel’s executive suites, which are luxuriously appointed with decor being warm, inviting and rich with tradition. Deluxe guest rooms are spacious, well-appointed and furnished in traditional Edwardian style with an "out of Africa" feel. All rooms are air-conditioned with every modern amenity including digital satellite television, direct dial telephone and a personal safe. Cast-iron, roll-top bath tubs in the stables wing rooms and suites turn the bathroom into a haven of sumptuous relaxation. All three restaurants have ideal locations, making dining around the hotel a memorable experience. Lavish buffets at the casual Jungle Junction restaurant are but one of the many choices for breakfast and dinner. Stanley’s Terrace is an excellent option for light meals throughout the day and is an absolute must for the infamous High Tea served every afternoon, with spectacular views of The Victoria Falls Bridge and the Falls themselves. Later, enjoy the hotel’s legendary cocktails or a gin and tonic in Stanley’s Bar while listening to the roar of the mighty Falls. Evening dining at the open-air jungle Junction restaurant offers an unforgettable experience with a fusion of flavours of Africa. Entertainment from ethnic groups epitomises the spirit of Africa; Jungle Junction is the ideal venue for incentive groups. Enjoy dinner and dancing in the elegant, Edwardian Livingstone Room, with classic a la carte and table d’hote menus. Whilst the Livingstone Room reflects the century old hotel’s style of grandeur and opulence, the dress code has been slightly relaxed for the convenience of the guest and it is no longer essential for gentlemen to wear jacket and tie for dinner. A fine selection of wines and liqueurs are available to complement the chef’s wonderfully innovative creations. Cool off and enjoy the splendour of the glorious colonial swimming pool set amongst the beautiful landscaped gardens, overlooking the famous Victoria Falls Bridge with the Batoka Gorge below. Massage treatments are available in the airy gazebos located around the poolside or in the tranquility of the hotel’s gardens. The Pullman Suite and the Centenary Room are well-appointed with exquisite antique furnishing, adding a new dimension of sophistication to conferencing. Suitable for meetings of between 8 and 40 people, conference packages (including spouses’ programs) are available. The Victoria Falls are approximately 1,690 metres wide with an estimated 550 million litres of water per minute cascading over a 111 metre chasm. It must be highlighted that Zimbabwe has 16 out of the 19 prime viewing spots and is where you will find the "untamed" Victoria Falls Rainforest with its many winding pathways and trails. In 1855 David Livingstone, arguably the first European to see the awesome Falls, remarked "scenes so lovely must have been gazed upon by angels in their flight." The Victoria Falls have been declared a World Heritage Site and enjoy special conservation status. ... more   less 
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Victoria Falls Hotel

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