Two weeks ago we booked a Master Chalet at Old Ursula Camp for 2 nights in January 2015. The reservation was made via Expedia for accommodation only and this suited us since we plan to visit several game parks in Botswana, Zimbabwe and South Africa and only needed a base to explore Victoria Falls. I received confirmation of my booking from The S&L 4 days ago and wrote back yesterday advising that we now wished to book a second chalet for the same period for friends who had decided to join us from the UK.
The response from the Reservations Manager was that they had since changed their policy and our friends would have to pay half-board for the second chalet. This represented a 240% increase over the cost of the original booking, and included a range of services that we didn't require. The RM magnanimously offered to honour our original booking (how could they not since we had already prepaid and Expedia had confirmed the booking?).
Clearly, they did not want our business and they acted very quickly to shut off the Expedia connection to prevent any further bookings. We were very unimpressed by this treatment and have since made other arrangements. Extremely poor customer service Ms Roux.
- Official Description (provided by the hotel):
- Luxury Accommodation and the Big Five Minutes from Victoria Falls Home to the "Big Five", The Stanley and Livingstone at the Victoria Falls Private Game Reserve is an attraction in itself. Immerse yourself in the abundant sights of Africa just minutes from the Victoria Falls in all her glory. Here the luxurious Stanley and Livingstone Safari Lodge and intimate Ursula Camp spare no expense. 16 opulently appointed private suites overlook the abundant Reserve - and four intimate chalets offer retreat from daily life, amid green manicured lawns and flowing fountain ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Hotel.de, Travel Republic (UK) and Hotels.com so you can book your The Stanley and Livingstone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Stanley And Livingstone At Victoria Falls Hotel Victoria Falls
- Stanley Livingstone Hotel