I was delighted when I checked in to find a complementary 1.5 liter bottle of water. Usually, in countries where you should not drink the water, I find two 0.5 liter bottles, but some hotels only provide 0.5 liters per person. The next evening, I was dismayed when I returned from a long day to find that the water had not been replenished. I checked the minibar and found it contained nothing. Often in countries where you can't drink the water the minibar contains more "free" bottled water and expensive mineral water.
I called the front desk, who said that I had to speak to housekeeping and transferred me. Housekeeping said that you only got free water on the day you checked in. I called the front desk and asked to speak to the manager. The manager told me that was their policy. I said that was ridiculous in a country where the water would make me sick. And that in almost 30 years to traveling the world on business, I had never encountered a hotel of this type in a country where the water was not potable that didn't provide any free water. It was only when I complained about paying about $20 for water the night before in the a la carte restaurant when I asked for "bottled water." I had been careful not to ask for "mineral water." Then she agreed send the water up free, but I guess I will find out when I see the bill.
Food in Angolan hotels is notoriously expensive. Breakfast is usually excellent and bundled with the night's stay, but other meals are astronomical. The bill for an octopus (appetizer) salad and the "bottled water" was over $50 with about $20 of that for the water. When I ordered the waitress said in a tone that sounded like I was asking for a single cracker, "Is that all?" Without asking my water preference they poured from a large bottle of Voss. I came no where close to drinking it all and they didn't offer me the remainder.
Breakfast was very good.
Besides being stingy with the water, they are parsimonious with towels and toiletries. While I had housekeeping on the phone from the "water" issue, I asked if it was there policy to only provide toiletries on the day of check-in. They claimed it was!!!!
There was the usual card about replacing towels on the floor but not on the rack. The room initially had one hand towel and 2 very nice fluffy bath towels and a bath mat. The second night, there were no hand towels and one of the used bath towels that had been on the floor was folded and placed on the edge of the tub. There was what appeared to be one new towel on the rack and the bath mat looked fresh.
The bed was comfortable. There was no card asking about changing the linens and the linens were not changed.
There was lots of "Preferred Hotels and Resorts" literature in the room and in the book, the hotel (which is a little over a year old) was listed as a new member. The chain claims to be 5 stars, but not by my standards.
The wake-up call was 15 minutes late. When I requested the wake-up call, the front desk had trouble understanding my request for 6:30. Finally, I said, "half past six". Based on the verbal exchange, I set my cell phone alarm and it wakened me on time.
The staff in on the front desk and in the a la carte restaurant have trouble understanding English. The first night the front desk could not understand the request for a 6:30 wake up call and I had to say "half past six." The second night "half past six" didn't work and I had to say 6:30. In the a la carte restaurant it took 3 people before someone had sufficient English to confirm that they were the only a la carte restaurant and the coffee shop was only buffet.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, 5viajes2012 S.L., Expedia, Hotels.com, Agoda, TripOnline SA, Ebookers, Cancelon and Evoline ltd so you can book your Talatona Convention Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Talatona Hotel Luanda