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“Service challenges”

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Talatona Convention Hotel
Ranked #5 of 39 Hotels in Luanda
Atlanta, Georgia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Service challenges”
3 of 5 bubbles Reviewed 31 January 2013

As other travellers have noted, service at this property ranges from attentive to indifferent. Three house keeping staff stopped by my room to make sure I was satisfied and comfortable. I am. The room is quiet, clean, comfortable, and much better value than some of the even more pricy has-been hotels downtown.

At dinner tonight, I was turned away by one restaurant, and had to apply increasingly assertive measures to get the cafe staff to bring me a beer and a burger. I am, as I write this waiting for someone to notice that my glass is empty and would care for another.

One desk clerk did go above and beyond to assist me with my mobile.

So, the management is really at fault here for not circulating among the guests (one manager looked me in the eye and saw I was not so content and moved on), observing, coaching, and leading by example what service should be like at a $500/night property. Apparently business is so good, they do not feel so obliged.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank theGeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
    34
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    38
    18
    7
See reviews for
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130
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
180 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 5 November 2012

The Talatona is meant to be the best hotel in Luanda. It is grand and glitzy (with a price to match) but it falls down on service and food. The main restaurant is average and room service incredibly slow. The best place for a snack and a good coffee is in the lobby lounge.

Room Tip: Rooms all much the same
See more room tips
  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luanda, Angola
Level Contributor
156 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed 23 October 2012

Generally in Angola all hotels are just bad but priced to compete with 5 star New York hotels. Service was slow, real slow. It actually hurts to watch people move that slow. The Resturant down stairs is ok, the food is buffet, thank the stars as on one night I ordered room service it was , yes you guessed it slow! The quality of the food is good though and breakfast also great. Not 5 star but good, more three star. The room is comfortable and modern, light and airy with a good tv and a fair choice of channels.

In a country where service is non existent and hotels take pride on how bad there service is this one stands out as good, but the price they charge makes it average in my books. May choice come to Angola one day so that service in the hotels can improve, like many other African hotels have experienced in the past few years.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mwant999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Friedberg, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 7 October 2012

I travel frequently to Luanda and stay in Talatona Convention Hotel.
As some already mentioned before, hotel, building, rooms and food are excellent. Some of the reviews at tripadvisor complain about the service.

After my first stays at Talatona I was also a bit disappointed of the service.
There was not always someone at the front-desk who could speak proper English. It sometimes took an hour to get a snack at the hotel lobby. WLAN was about 25 Dollars a day.
But in my stays this year all these issues were solved.
There was always someone at the front-desk with good English skills, Service at the lobby was faster and WLAN is free.

The only complain I have is that getting coffee in the morning still is an issue. The waiters won't bring coffee without being asked for it explicitly and it can take some effort to get the waiter's attention because they are very busy with cleaning up tables.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helmut F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
295 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 29 July 2012

Firstly in looking though other reviews something I've taken to doing now, I want to say off the bat "this is Africa" things may be a bit slower here... perhaps,.... but then I want to say that the hotel proprietors must read this the comments because almost everything criticized has been corrected, there is for example turn down service, I was offered plenty of water, the staff spoke on the most part very very good English, and truthfully I'd not I have an issue if they didn't as long as I could be understood. I found service great, I was expecting things to be expensive and they are by almost any standard, but that is how it is in Angola right now as anyone will tell you and if you are going to Angola then you ought to be aware of this. I certainly found the staff way more pleasant than a lot of places I have stayed, I found no parsimony with towels or toiletries, all was plentiful. My major criticism would be the lights being a little dim in the bathroom! - except when I checked it was me not noticing the 2nd light switch -oh and the tv reception was very decent and a nice selection of English channels,which is rare if not unheard of in countries where English is not the first language. Yes a couple of flakey channels, but way more choice than most European countries,

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pheephox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 July 2012

We end up in TC hotel in Luanda. It was suppose to be 5 star hotel! But looks more likely average 4 star. Anyway in Angola conditions it is very good hotel to stay, only there is two disadvantage far from downtown. It is hassle to go downtown it tooks two hours to get there if you can find taxi. Also breakfast and dinner buffets far from 5 star hotel.
In my next visit I will try to stay somewhere in downtown.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Murad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
91 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
1 of 5 bubbles Reviewed 22 April 2012

Checkin was poor and staff speak little English. Booking a taxi was a joke and seemed to give the staff their laughs Rooms were average and not well stocked. Very expensive place rooms $500 and to show how poor the whole experience was the bill didn't appear on my credit card for 6 months.
Best thing was the bar and dinner but so it should be in this quality hotel

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Blasterchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Talatona Convention Hotel

Property: Talatona Convention Hotel
Address: Rua Luanda Sul CCB4 GU 02, Luanda, Angola
Region: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 39 Hotels in Luanda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Talatona Convention Hotel 5*
Number of rooms: 201
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Also Known As:
Talatona Hotel Luanda

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