Stayed here on a business trip and this was by far THE WORST 5 star hotel I have experienced in my life in ANY country. The property itself was quite nice. Looked new and the rooms were decent. However they probably picked the worst staff in Angola. I swear the answer to every question/request was a flat no!
Where do I begin my terrible ordeal.... I arrived after a 11 hour journey only to have check in take 25 mins. There were probably 7 staff at the counter (with 3 working on my case alone) and it still took them 25 mins... 5 star service ladies & gentlemen! I got my room card and proceeded to my designated room. I entered to find 2 guests asleep in the room and their belongings all over the room. I was ACTUALLY given a room already occupied by different guests (with a working room key)! Can you believe this? I went down and complained and got a "oh sorry". Another 10 mins later a new room (which I entered very slowly). Again 5 star service!
We rented a meeting room for business meetings and the hotel lacked basic stationery like post-it notes or tape.
Despite clearing it on several occasions that I was a vegetarian, I was told that NONE of the menus in the hotel (cafe and 2 restaurants) had a vegetarian dish on them except for desert. I asked if they could whip up something simple like a sandwich with just cheese? No. Could they get me just french fries without the burger? No. Could they make the pizza just with cheese and nothing else? No. Finally had a Coke and went to pay the bill and they refused to charge it to my room. Again all I got was no. Why I ask? Answer: No... went to reception and they inform me post a few no's that they need to charge credit to my card if I want to charge to the room... well if you tell me this, I have no problem. Just saying no is not an answer.
It did not help that a 5 star hotel had virtually no staff that could speak or understand english.
Terrible, terrible, terrible services & staff... please avoid at all costs unless they change their staff and management... If this is 5 star according to them, I shudder to think what a 1 star will be!!
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- Also Known As:
- Talatona Hotel Luanda