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“Best Breakfast I ever had in an Hotel”

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EPIC SANA Luanda Hotel
Ranked #1 of 39 Hotels in Luanda
Certificate of Excellence
Luanda, Angola
Level 5 Contributor
64 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Best Breakfast I ever had in an Hotel”
Reviewed 27 December 2013

The best Hotel in Luanda, with the price tag that goes with it. But, it's Luanda, and we must learn to accept that.

The rooms were... fine. No bathtub dough... That was a little disappointing for a 5 star Hotel.

As for the breakfast...
This was the best Buffet Breakfast I ever had! And I already had breakfast in a lot of excellent Hotels in Portugal, France, Monaco, etc... but this one was extraordinary, not only because of the variety, not only for the quality of the ingredients, but also because of the perfect way that everything was cooked.
From the simple eggs to the delicious deserts, everything was brilliant. Even the Baguette had the level of the best I used to eat in France.

http://www.sytexperience.com/5/post/2013/12/luanda-seafood-night-out.html

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JosiasL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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282 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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English first
London, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 November 2013

This is by far the best hotel in Luanda, but the prices are also EPIC....quite beyond belief. It is, as several reviewers have said a bit of a beautiful shell. The service is not very good and the staff do the usual of avoiding guests. The calibre of the staff seems quite low - a few a very professional many are not.

I feel the training is very poor, particularily for the waiting staff. In an international hotel they should be taught english or at least some basic communication skills. They seem to be trained to be obsequious rather than to serve, which is horrible to experience. Also if the waiter does not understand you, he disappears then half an hour later another English speaking waiter comes to take your order. Do the waiters get jobs on the basis that they're someone's relative? I know there are more professional people in Luanda than this......

The prices for laundry would have bought me a new washing machine after 3 weeks...and the ironing was very poor the clothes came back creased and stains were not removed while washing.

And no working wifi in the room - beyond belief. I had to take my computer down to breakfast to check the email.

The spa is very nice and a boon after a day spent dealing withe Luanda.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harare
Level 5 Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 November 2013

this hotel is overrated! there is no value for money!
this hotel is very expensive but the service you get is not very good. i think they need to employ staff who are multilingual as communication is very difficult. the staff knows very little English. half the time you end up speaking in "sign language"

they have very good infrastructure though, which is a good thing!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chitombo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
County Dublin, Ireland
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 November 2013

I'm now in my 2nd 3 week stay in this Hotel, and due to work requirements I'll have to keep coming to Luanda.
Infrastructure wise this Hotel is surely the best in Luanda, new,modern, great facilities like a top class gym, inside pool, outside pool, the upmarket night club switch, etc.

But considering the values charged (from 450USD and up per day) , the service really needs improvement, it's not that the staff is not friendly, it's just that they're not very professional, when I'm paying 7 USD for an expresso, I want the damn thing within 5 minutes, not 30m minutes or even worse it's forgotten.

The super annoying habit of bringing the bill before you actually eat/drink , or while you are eating/drinking - I questioned this and found out this is management decision - get your act together, this is not acceptable.

As this Hotel is mainly used by business, decent internet is a sure requirement, sometimes it's so incredibly slow it takes 30 secs to bring up a google search page.

Room Tip: Getting higher floor rooms really helps avoiding the noise from the chaos that Luanda traffic is.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BQIN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 October 2013 via mobile

I was there only for 2 days but I was impressed by the quality. The room was very modern and comfortable. Business meeting facilities and broadband are excellent. Breakfast and lunch were perfect. Clearly using high standards, combined with very friendly staff. An example for many other hotels around the world!

Stayed October 2013, travelled on business
Helpful?
Thank World_Traveller765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas, Usa
Level 4 Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 October 2013

Very nice and attentive staff. Clean rooms and restaurants. I was not there long enough to use the gym but heard that it was amazing. Highly recommend. Only drawback that is outside of the hotels control but traffic out in frint of the hotel is always hellish, but that is pretty standard for the main roads in Luanda.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germany
Level 5 Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 September 2013

EPIC Sana is the best hotel in Luanda and very safe. Whilst the room rate was not inexpensive, Luanda today is the costliest place in the world according to a recent survey. Bedroom nicely appointed and staff were very friendly and most helpful. Food was quite fine.

Room Tip: You must have a Yellow Fever vaccination prior to arrival and prove same with the approved documenta...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank worldglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about EPIC SANA Luanda Hotel

Property: EPIC SANA Luanda Hotel
Address: Rua da Missao, Luanda, Angola
Phone Number:
Region: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 39 Hotels in Luanda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — EPIC SANA Luanda Hotel 5*
Number of rooms: 288
Official Description (provided by the hotel):
EPIC SANA Luanda Hotel offers 219 rooms and 19 suites. For business or extended stays, the hotel offers 50 SANA Residence one-bedroom and two-bedroom serviced apartments. Food and beverage facilities include 5 restaurants and 4 bars. An extended Wellness Club & Spa offers an array of facilities, including outdoor/ indoor swimming pools, Turkish bath, sauna, Jacuzzi, Vichy shower, spa treatments and massage service. The hotel meeting and conference centre has nine meeting rooms and boardrooms. ... more   less 
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