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“Plus bel hotel de Luanda en juin 2014”

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EPIC SANA Luanda Hotel
Ranked #1 of 39 Hotels in Luanda
Brussels, Belgium
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Plus bel hotel de Luanda en juin 2014”
Reviewed 26 June 2014

Best hotel in Luanda in June 2014. I have been staying here on and off six months per year for the last two years and have been in all the other hotels in Luanda before.
The hotel is, like everything else in Luanda, not far from the airport but it can take 90' to reach it! They are doing their best to provide the 5 stars required! Rooms: big, well furnished with very big bathrooms. The bedding is excellent and normally, all rooms come now with blackout curtains, A/C, safe, amenities and a big screen TV. The overall quality of service is fairly low! But Angola does not have a lot of qualified employees! I guess they are doing the best they can but do not expect big smiles around! The room service is non-existent and well below average in terms of quality and delivery times! Laundry is a major issue. Be careful what you ask for and follow up your laundry.
The Restaurant on the ground floor is average. They do not have a "Chef" as such and it shows. The Italian on the first floor is rather good but very pricy, as the rate of the rooms are. The pool area is well equipped and well exposed. How ever, the pool restaurant is very poor, which is sad, given the setup! In the overall, I would say that food in the hotel is well below the one expected in a 5* hotel, but it is acceptable. The bar is ok but smoking is allowed which is very annoying.

Room Tip: You don't have so much choice, so if you agree to pay 500 USD/night, this IS the only place to g...
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  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank aleco7x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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266 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

Very comfortable hotel, excellent gym and nice outside restaurant and pool deck for lazy evenings overlooking the city. Unfortunately the service, albeit friendly, is very…very…slow for a hotel of this magnitude. At check in they took an imprint of my credit card (as I paid for the room in full in advance) but unfortunately they did not think to also validate the card for room and restaurant charges as is the norm around the world but seems not in Angola. So they spent an our hounding me to pay $50 for a light meal and glass of wine which I wanted to charge to the room as I did not have cash with me, rather than accept the charge to the room agains the credit card imprint and offer me more wine. Opportunity lost. Wake up guys.

  • Stayed June 2014, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank CobusGroenewoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luanda, Angola
Level Contributor
156 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 June 2014

The hotel and place to be seen at. Good room big clean and modern with modern bathroom. I seem to have been given a upgrade as I had a small kitchen and lounge. Service very good, asked to have a shirt and pants ironed and was done quickly and professional. Resturant I had one supper and two breakfasts there all very good but the price was as expected expensive, when I went out with friends we found similar quality for lower price. Overall a good hotel but way to expensive.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mwant999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

This is one of the few 5* hotels in Luanda and therefore very pricey. Overall I would rate this as a 4* because the services sometimes do not meet a true 5* hotel, especially check in and check out can take long and some standard items are missing from your room. The hotel though is central in town and has a good choice of restaurants.
What they should seriously improve is the option to order a taxi for a reasonable price because this is where you get ripped off in Angola and if you don't speak the language, they will benefit from you.
Very pricey ($450-500 per night), but then again, not much choice due to lack of hotels in Luanda.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank rbosman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2014

If you arrive before 2PM, Epic Sana always try to charge you 100% of early checkin.
If you arrive early from a long trip and you don't want to pay the early checkin, the hotel makes you wait (even if they have available rooms).

  • Stayed May 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank quimze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 May 2014

Great rooms, great hall, a great hotel, especially for conferences. One can be impressed by the size and setup of rooms. My suite was looking quite new and in immaculate condition. However, it is in a dreadful and expensive place. The value-for-money aspect leaves to be desired.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 127Fred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 May 2014

The hotel is clean, safety and well placed (if your business is in downtown). Prices are really epic. I pay much less for a 5* in Hong Kong and you can't even compare the level of service. Plus, my flight arrived early morning and departed late night: to make an early check-in and a late check-out you have to pay 2 extra nights ?!?!?!… Lack of competition in Luanda. Rooms are comfortable and equipped with all you need to relax after a dusty working day in Luanda. No lack of water and electricity. Wifi worked well for me but I notice many guests going downstairs to get a better signal. Restaurants are good but pricy. If you can, go out. There are many cheaper and clean options around. The lobby of the hotel looks likes a subway station with so many people going in and out. Most of them are not guests. Luanda will have new hotels soon. Until then, this one still is the best option.

Room Tip: Higher and away of elevators… you will sleep better.
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  • Stayed May 2014, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank ZeZuKa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about EPIC SANA Luanda Hotel

Property: EPIC SANA Luanda Hotel
Address: Rua da Missao, Luanda, Angola
Phone Number:
Region: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 39 Hotels in Luanda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — EPIC SANA Luanda Hotel 5*
Number of rooms: 288
Official Description (provided by the hotel):
EPIC SANA Luanda Hotel offers 219 rooms and 19 suites. For business or extended stays, the hotel offers 50 SANA Residence one-bedroom and two-bedroom serviced apartments. Food and beverage facilities include 5 restaurants and 4 bars. An extended Wellness Club & Spa offers an array of facilities, including outdoor/ indoor swimming pools, Turkish bath, sauna, Jacuzzi, Vichy shower, spa treatments and massage service. The hotel meeting and conference centre has nine meeting rooms and boardrooms. ... more   less 
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