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“Too expensive, Poor service”
Review of Hotel Tropico

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Hotel Tropico
Ranked #2 of 39 Hotels in Luanda
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Too expensive, Poor service”
Reviewed 30 November 2011

What an eye-opener! Angola in itself is a VERY expensive country but that doesn't excuse the poor quality of this hotel & it's staff. At US$420 per night, you would expect the minimum to be a standard: friendly staff, edible food, a nice view & service in English. But instead what you get are receptionists who ignore you until you kick up a fuss then talk about you in Portuguese, poor quality of breakfast & dinner buffet where the foods aren't even named so you have no clue what you're eating, breakfast staff who disappear when you need them (couldn't even get a fried egg!) & from my room, a view of a wall. Oh, and let's not forget that getting a cab is near to impossible. You need to book it a day ahead & that even then it isn't guaranteed.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zuzmuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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190 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Haiti
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 November 2011

One week in tropico: internet did not work in my room or was so slow I could not send e mails or realize skype calls, reception was totally unacceptable with their service, unfriendly, arrogant and hostile when asked for any help, the whole Hotel is on dire need of renovation, the corridors and rooms smell of old cigartte smoke, the TV channels are functioning (if at all) in a mysterios way....the restaurant not very inviting. There is a variety of hotels in Luanda nowadays that are way better, like Skyna, next door and the beautiful new Epic Sana, with a very welcoming reception desk! Or Rouxinol, a friendly guesthouse. Much choice now, and no more need to stay in Tropico. hopefully they will renovate the place and restart with staff that understands what it means to be in the service sector. BUT: thanks to the lovely room service and breakfast service, they were great, shame on the management of the reception.

Room Tip: stay away from this Hotel.
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HaitiSurfqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Luanda hotels

Luanda, Angola
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 November 2011

We paid 400 usd for room per nigth, because we need to stay close to baixa. The location is good the hotel is old. The lobby appears to be a good business center to deal

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank franc a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
209 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 489 helpful votes
Reviewed 14 November 2011

Tropico is one of the oldest and most worn out hotels in Luanda, but it still charge you the same as the newer and more fresh ones do (with other words expensive, this is Luanda…)
Avoid Tropico and use one of the other new hotels in the city centre, like Skyna or Baia. The
Internet is terrible slow and did not work for days when I stayed there.
Food is not thing more than eatable - this goes for breakfast and room service.
Tropico does have a great gym, but since they also sell memberships to people not staying at the hotel it tends to be crowded after normal working hours. Will not return.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank Ducati40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 October 2011

It was tge best place do stay in Luanda. Focused on business community! Today, there is new options sucha as Skina and Talatona. But Tropico is still a very good location.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelcioRio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 September 2011

On a recent business trip my organization directed me to the Tropico, as the temporary office was situated in this hotel. I expected a clean well-run hotel. In stead I found a hotel which had had its best time behind it. It must have been one of the best hotels in town, and the staff certainly think it still is, as they are a bit arrogant. The rooms are not big, internet does not work, sheets smelled a bit (like they were not completely dried), everything overpriced. My room was just above the generator so I felt like being on a ship all the time hearing an engine running day and night.

I agree with the assessment of Manwithplan, the asian place down the road is good.

In the end me and my team moved to Alvelade (of the same chain), whih is much better and cheaper (although not much)

Room Tip: Don't go here
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fish_Diver_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 19 September 2011

The Tropico was a surpizingly decent hotel. This was my first trip to Angola staying for approximately 5 days. The rooms are spartan, but very clean. Internet was good. The lounge is a bit small but it was clearly the place to bring your laptop and two cell phones (those who truly know how to do business there, carry two) and to quaff a few beers. Power outages occured a number of times. Tip - get a room on a lower floor if this is troblesome for you. The restaurant was fine. Decent breakfast buffet and a compact menu for lunch and dinner. The bottom line for me was that the hotel was centrally located. Luanda is a city of 5 million that was built to accommdate 500,000. Even the shortest of drives in a car can take hours. The ability to walk to offices (be sure the local company you are visiting meets you at the hotel) or drive a short distance is an absolute must. Safety was not a concern, but that's my perspective as a male and being constantly in the company ofthose who speak Portuguese. And going to and from the airport, use EcoTur. Be sure when you arrive at the airport after a long haul flight to NOT jump into the first taxi you see and leave the airport - that's imperative. Book EcoTur (www.eco-tur.com) in advance or ensure your Angolan host arranges for a driver. Overall, again a pleasant suprise, the hotel and the city. There is no doubt that Luanda is a "happening place" with an amazing amount of infrastructure construction and a government that appears genuinelly putting petrodollars earned from offshore oil and gas into rebuilding the country after a 25+ year civil war ended in 2002. PS Make sure your have your certificate of vaccination for yellow fever with you (keep it in your passport).

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toutelemonde123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Tropico

Property: Hotel Tropico
Address: Rua da Missao 103, Luanda, Angola
Region: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 39 Hotels in Luanda
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Hotel Tropico 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
Located in the heart of Luanda, Hotel Tropico is a prime example of contemporary Africa. It is largely recognized by its quality services by anyone who visits the city. With 280 totally equipped rooms, Health Club, Spa, Swimming Pool, Restaurants, Bar, Hair dresser, Stores, totally equipped Meeting and Conference Rooms with the most advanced technology, it is a choice accommodation for business or leisure travel. Visit us, and discover a large and pleasant space, where you will surely want to return. Enjoy Luanda's charm. ... more   less 
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