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“Not the most modern but better than expected.”
Review of Hotel Alvalade

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Hotel Alvalade
Ranked #17 of 39 Hotels in Luanda
Johannesburg
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Not the most modern but better than expected.”
Reviewed 7 April 2014

Our usual 5-star choice was fully booked so we got into the Alvalade at the last minute. I was expecting the worst - but it was actually very pleasant. I had a corner room with a balcony which was suitably furnished, and had a very effective aircon. Importantly, it was clean.

Breakfast was very nice, varied and well prepared. A great buffet.

The prices are the usual expensive Angolan stuff. You can't get away from it.

The Alvalade really should be on your consideration list - it's half the price of the Epic Sana and provided a very acceptable stay. I may choose to return there, just for the savings.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoziMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TDHotels, Gerente geral at Hotel Alvalade, responded to this review, 25 April 2014
Dear Guest,
We would like to thank you for your kind comments.
We hope to see you soon, on your next visit to Luanda.

Best regards,
Diogo Marques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
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Torres Vedras, Portugal
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 March 2014

Expect to get everything like in regular four star hotel but in a overpriced way. In overpriced city!!!
1,5L Bottle Water in Hotel BAR 9 USD!! The service is poor! The staff are friendly but is notable the lack of professional standards for a four star hotel.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank kantakye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
213 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 7 January 2014

The good thing about this hotel is that it is close to the airport so it is easier to calculate how much time it will take to reach the airport. The Wi-Fi was also functioning very well which is important. The breakfast was good with all the usual stuff including fruits, cereals, cakes, eggs, pancakes etc.
I stayed at this hotel two times during December and both time the same thing happened in the reception. First they could not find the reservation even though I had the reservation number, then I was told the hotel was fully booked but they would check if there was any possibility to get a room for me. What was 100% sure was that the “cheapest” rooms were not available. The attitude here is that the hotel does you a favor by allowing you to get a room and pay 435usd for a night!
In a place with normal competition between hotels this hotel would be out of business. I managed to get a room both times due to being persistent. If you want to eat lunch or dinner the only restaurant in the hotel serves a buffet costing 75 usd without any thing to drink. In the bar you could get something a bit cheaper and smaller if you are not too hungry. If this is not for you then you will have to venture into town where there are many nice restaurants. Another thing that I found strange was that when I eventually got a room I could not check into the room until after 14:00 hours unless I wanted to pay for a whole night extra! I have never experienced this anywhere before! The gym and pool area was closed during my stay and this was another let down.

Room Tip: Rooms on the higher floors are good with nice view.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Safari1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TDHotels, Front Office Assistant Manager at Hotel Alvalade, responded to this review, 7 February 2014
Dear Sir,

We would like to thank you for your comments on ours services, it is very important to have our guest’s feedback.
Regarding the gym and swimming pool, perhaps we did not give you the correct information at the reception but we were refurbishing the area, therefore, we temporarily moved the gym to one of our conference rooms in the mezzanine floor and there was no access to the pool. We have had the information throughout the hotel.
In addition, the swimming pool was actually opened on the 2nd of December 2013.

We would also like to inform that our check-in time starts at 2h00 p.m. and check-out is until 12h00 p.m. Thus, if you would like to check-in earlier, we suggest that you book the night before in in order to guarantee the early check-in.
Regarding the buffet, which does not include drinks, our guests are given 10% discount. Plus, Luanda is a very expensive city and our rates are not an exception according to the city’s reality.

Nevertheless, we apologize for all the inconvenience we might have caused, thanking you for your comprehension. Hopefully you will enjoy your stay and the new pool terrace on your next visit to Luanda.

Yours sincerely,

Marinela de Menezes
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Travellers are raving about these Luanda hotels

Port Louis, Mauritius
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 November 2013

This hotel is located very close to the airport and is convenient for doing business in greater Luanda and Talatona. In spite of language challenges check in was satisfactory, a major set back being that i had to wait nearly 30 minutes to be allocated my room. When this was done I went to the room only to find there was a double-booking....someone was already in the room and had to scream to hold me off as i had opened the door!! This was quickly sorted out and i got another room on 10th floor with a nice view of Luanda. The rooms are clean and well furnished. The supplies are satisfactory. Internet is complimentary and good, though i had a few problems with connection in my room. Breakfast is great!! I just love Angolan food and the chef here does a good job.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilberforce2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TDHotels, General Manager at Hotel Alvalade, responded to this review, 28 November 2013
Dear Guest,
Thank you very much for your positive feedback about our location and accommodation. Regarding check-in, we apologize for taking too long, we try to be as swift as possible however it is difficult due to the high occupancy rate of our hotel.
Thus, we are looking forward to welcome you again in your future visits and hopefully you will be satisfied with the improvements.

Yours sincerely,

Diogo Marques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 November 2013

Check out took half an hour... Amex card was manually processed at a very, very low pace...
Rooms are small but okay. Cleaning is okay but bathsoap is often forgotten.
Food in bar is okay. The gym was closed while I was there and there was nothing to do.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TDHotels, Front Office Assistant Manager at Hotel Alvalade, responded to this review, 3 December 2013
Dear Sir,

First of all, I would like to thank you for your comments. It is very important to have our guest’s feedback.

We would like to apologize for the fact that your check-out took so long, but unfortunately there is no direct company/handling for American Express in Angola which is the first reason to make the process complex.
A phone call is made to request authorization to proceed with the credit card debit. However, we do struggle with communication problems sometimes and the procedure is not completed until there is proper information on the credit cardholder.

Regarding the gym, perhaps we did not give you the correct information at the reception but our gym is not closed, we are refurbishing our swimming pool deck and terrace, therefore, we have temporarily moved it to one of our conference rooms in the mezzanine floor. We have the information throughout the hotel.

Despite the inconveniences, we hope you have had a great time in our hotel and that we will be your choice in your next visit to Luanda, where you will be able to enjoy our new pool terrace.

Yours sincerely,

Sonia Afonso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kendal, United Kingdom
Level Contributor
309 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 7 October 2013

This hotel is very pricey but then all hotels in Luanda are. That is just a fact.

I found the service good, rooms well appointed, WiFi good and a wide range of food very acceptable. They are refurbishing their pool at the moment and so there can be a lot of noise but it was well kept to happen only in the day.

For the same price in any other capital you would expect a lot more for your money but this is Luanda.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StephenCKendal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TDHotels, Front Office Manager at Hotel Alvalade, responded to this review, 28 October 2013
Dear Sir,

First of all I would like to thank you for your comments. It is very important to have our guest’s feedback.
We are pleased to know that Hotel Alvalade has met your needs, thus, we have achieved our goal, a satisfied customer.
Regarding the renovation we have provided proper information and have managed to have a schedule as hassle free for all of our guests.
Therefore, we thank you for your comprehension and hopefully you will enjoy the new pool terrace on your next visit to Luanda.

Yours sincerely,
Sara Rodrigues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
46 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 October 2013

The hotel needs an urgent renovation. The service is awful, I tried twice to have a snack at the lobby bar, once it was imposible to pay by my credit card and also to charge it to the room. I had to get cash from the cashier. The second I had to left after waiting for 40 minutes for my order.
On top of that the price is crazy,

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pablo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TDHotels, General Manager at Hotel Alvalade, responded to this review, 7 October 2013
Dear Guest,
First of all, I would like to thank you for your comments. It is very important to be aware of our guest’s feedback. We apologize for the negative experience in our lobby bar, in this cases you should call for the F&B Manager, in order to check why the service is taking so long. Once again, I really appreciate the time you have taken in giving us your comments and we hope to have you, once again, as our guest in the near future.
Sincerely yours,
Diogo Marques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Alvalade

Property: Hotel Alvalade
Address: Av. Comandante Gika, Luanda, Angola
Region: Angola > Luanda Province > Luanda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 39 Hotels in Luanda
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Alvalade 4*
Number of rooms: 202
Official Description (provided by the hotel):
A COMPELLING DESTINATION FOR VISITORS TO LUANDA Hotel Alvalade is an excellent choice for visitors to Luanda, whether for business or leisure. The combination of modern architecture, ease of access, great hospitality and welcoming atmosphere is sure to impress guests. A mere 5 minutes from the “4 de Fevreiro” international airport, this Hotel contains 188 rooms and 14 Junior Suites with Wireless internet, a restaurant, two bars, a Conference Centre and many services to ensure you have a pleasant stay. Comfortable, large and well equipped, here you may easily plan meetings, welcome clients or simply relax after a long work day in the city. Choose a room with Luanda Island views and experience the magnificent Angolan sunset. A truly unique experience. ... more   less 
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Also Known As:
Alvalade Hotel Hotel Luanda
Alvalade Hotel Luanda

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