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“Horrible service”
Review of Kgale View Lodge

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Kgale View Lodge
Ranked #21 of 74 Gaborone B&B and Inns
Reviewed 16 May 2009

I would not recommend this place, and mainly because of the extremely rude and inconsiderate staff. We had planned to stay at the Kgale Lodge for 2 weeks. However, upon arriving, we were told that they had booked our rooms to a large tour group for the 3rd, 4th, and 5th nights and we would have to find someplace else to stay. I had just confirmed the reservation the week before, and the staff was entirely unapologetic about it. Fortunately, we were so ready to get out of there by the 3rd night it didn't matter. The location is convenient to the Kgale View Mall and its grocery store, and the facility is pretty nice. They have two buildings on both sides of the street, and we stayed on the side opposite the main building/office. We were told that we had access to a kitchen, but the kitchen in this building had no plates, no silverware, was dirty, and they clearly were not happy about us using it. They had to give us a key to acces it, which actually disappeared from our room one day. The breakfast was bad. There is a security guard who sits outside the building and whose demeanor made us actually feel less safe - nevermind the fact that he was almost always sleeping.

This place is extremely poorly managed and unfriendly, and our stay once we relocated closer to the city (to the Liya Guest Lodge) was remarkably better. The only thing we missed was the Kgale View Lodge proximity to the Mug & Bean cafe in the mall which had free wireless internet and bottomless coffee. That's right - buy a coffee and a muffin and you are good to go!

  • Stayed: July 2008, travelled on business
    • Value
    • Location
    • Rooms
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    • Service
3  Thank Jordy4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 13 of 13 reviews

Reviewed 2 June 2008

We booked into the Kgale View Lodge to attend a conference nearby.
Overall the outside of the Lodge is neat and well cared for. Our room was large with good decor.
Check in was efficient even though it was a manual process. We were also told before arrival that we could only pay cash, and not use any credit cards to pay for accomodation, so it would pay to ensure you have sufficient local currency to pay for your accomodation.
My only gripe was that even though my wife and I had booked in, our room was only supplied with sufficient towelling for 1 person. This was rectified as soon as we reported it to reception.
Breakfast was tasty, but portions were small.

I would recommend this Lodge overnight accomodation on your way to other locations in Botswana, and would be a viable option if you want to avoid the bigger hotels, and want a bit of privacy

  • Stayed: May 2008
    • Value
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5  Thank Brutus_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kgale View Lodge

Address: Phase 4, Plot 22258, Gaborone, Botswana
Region: Botswana > South-East District > Gaborone
Amenities:
Swimming Pool
Hotel Style:
Ranked #21 of 74 B&Bs / Inns in Gaborone
Price Range: £68 - £69 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
Excellent service to weary traveller. Complimentary breakfast, dinner facilities available. Credit card available. Satellite tv and swimming pool. Located next to biggest shopping mall and business district. 10 min from airport. ... more   less 
Also Known As:
Kgale View Hotel Gaborone

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