I would not recommend this place, and mainly because of the extremely rude and inconsiderate staff. We had planned to stay at the Kgale Lodge for 2 weeks. However, upon arriving, we were told that they had booked our rooms to a large tour group for the 3rd, 4th, and 5th nights and we would have to find someplace else to stay. I had just confirmed the reservation the week before, and the staff was entirely unapologetic about it. Fortunately, we were so ready to get out of there by the 3rd night it didn't matter. The location is convenient to the Kgale View Mall and its grocery store, and the facility is pretty nice. They have two buildings on both sides of the street, and we stayed on the side opposite the main building/office. We were told that we had access to a kitchen, but the kitchen in this building had no plates, no silverware, was dirty, and they clearly were not happy about us using it. They had to give us a key to acces it, which actually disappeared from our room one day. The breakfast was bad. There is a security guard who sits outside the building and whose demeanor made us actually feel less safe - nevermind the fact that he was almost always sleeping.
This place is extremely poorly managed and unfriendly, and our stay once we relocated closer to the city (to the Liya Guest Lodge) was remarkably better. The only thing we missed was the Kgale View Lodge proximity to the Mug & Bean cafe in the mall which had free wireless internet and bottomless coffee. That's right - buy a coffee and a muffin and you are good to go!
- Official Description (provided by the hotel):
- Excellent service to weary traveller. Complimentary breakfast, dinner facilities available. Credit card available. Satellite tv and swimming pool. Located next to biggest shopping mall and business district. 10 min from airport. ... more less
- Also Known As:
- Kgale View Hotel Gaborone