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Cresta Lodge Gaborone
Ranked #8 of 16 Hotels in Gaborone
Benoni, South Africa
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good Value ”
Reviewed 1 July 2014 via mobile

Stayed at Cresta Lodge after being told Gabarone Sun want 1580 Phula (R1900) a night! Ideally situated not too far from city centre, but far enough away from the hussle & bussle as well as having safe secure parking facility within the property.Staff were very friendly & welcoming right through my 2 day stay. Another HUGE improvement was the wi-fi......way better & can safely say now up to standard compared with previous experiences. Vouchers are supplied valid for 5hrs at a time after which another may be requested (data is free). Rooms are equipped with the usual & are clean, albeit here & there one notes where some renovations are due, but are minor instances. Chatters restaurant on site alongside the pub & sports bar which when one of the doors are left open can become obtrusive if one's trying to have a conversation. Buffet breakfast served in the morning with a good range. Overall for business purposes i'd highly recommend this hotel taking into account what other accommodation costs in Gabarone!

Stayed July 2014, travelled on business
Helpful?
Thank PauloDA_38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Lodge Gaborone, responded to this review, 10 July 2014
Dear Guest

Thank you for making the time to rate our service on Tripadvisor.

We are pleased to have been of service to you whilst you were on business in Gaborone. Thank you for pointing out that our accommodation and dining experience met your needs and you found our staff friendly and helpful. We have been improving our wifi over the last few months and we are pleased that you noticed the difference, and most importantly that it worked very well for you. Thank you too for pointing out areas of improvement. We value this constructive feedback as it is through our valued guests like you that we can continuously aim to do better.

Once again, thank you for reviewing our service on Tripadvisor. We look forward to welcoming you back in the near future.

Yours sincerely

Mr B. Dass, General Manager, Cresta Lodge Gaborone
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67 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Melbourne, Australia
Level 5 Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 14 June 2014

The bedroom was OK, although some noise - mine faced the main road. The bed comfortable and the bathroom quite OK. The breakfast is fine. The WiFi (as described by others) still needs to be addressed properly. The signal in my room was OK (there is what looks like a new wireless router mounted in the ceiling in the hallway). But they use a crazy system of issuing passwords on little pieces of paper, each good for only a few MB. I couldn't even download the first few regular emails before the first expired. A new one had to be obtained. I was only at the hotel one night and used 3 coupons for not much work.
But the biggest problem is staff attention. The night before departure, we carefully told the desk clerk we need a big taxi like a van to go to the airport next morning. We have 4 people, baggage and some display equipment in carry bags. Next day? A Toyota Corolla taxi. We had to frantically get another taxi (peak hour, took a little while) so a couple of us had an anxious race to the airport. If the hotel staff had simply done what was clearly requested, there would have been no problem.

Room Tip: Room not facing main road; to avoid noise.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cowombat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaManager, Manager at Cresta Lodge Gaborone, responded to this review, 1 July 2014
Dear Guest

Thanks you you for taking time to review Cresta Lodge Gaborone on Tripadvisor.

Your concerns have been duly noted. We are currently exploring different options for improved wifi connectivity with our local service provider. This project has taken longer than we had initially planned. In the interim, we are using the voucher system for our free internet facility to avoid congestion which may deny some in-house guests connectivity altogether.

We are happy to note that you enjoyed the room and breakfast. Thank you for pointing out areas of improvement regarding our service at front office. We have had a retraining session for our Front desk team with emphasis on paying attention to details and specific guest requests.


Once again many thanks for choosing to stay with us. We look forward to welcoming you back.

Mr. B.Dass

General Manager – Cresta Lodge, Gaborone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lagos, Nigeria
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 June 2014

I was accompanying my husband on a business trip, very busy because it was during africa games. We were lucky to find a room a corner with a view of the water tank. Clean small rooms, comfortable beds. They serve lovely breakfast buffet every morning, good food, well cooked but waiters lack attention to guest, the 4 days l stayed there l would have to look for spoons,forks, knives, serviettes by myself. Internet is a big big problem. The hotel staff are very friendly especially the asian manager, good gentlemen. There's need to train junior staff.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rumbi304026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaManager, Manager at Cresta Lodge Gaborone, responded to this review, 26 June 2014
Dear Guest

Thank you for making the time to rate our service on Tripadvisor.

We appreciate your feedback regarding areas of improvement. Retraining of the service staff is currently in progress and I trust that on your next visit you will notice a marked improvement.

Once again, thank you for reviewing our service on Tripadvisor. We look forward to welcoming you back in the near future.

Yours sincerely

Mr B. Dass, General Manager, Cresta Lodge Gaborone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level 6 Contributor
142 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 26 November 2013

A nice place – fairly modern, nice rooms, comfortable bed, nice 32’ LCD TV, good closet space, decent shower etc. Was booked here for a conference, not sure how this compares with other hotels in Gaborone for the $100/night price range.

Internet was an issue though. The hotel seems to have a shared wifi connection, so the more people use the service, the worst it gets. So you can go from being able to stream video to 3 minutes to load a text only page. They also had “rush hours” (i.e. every morning and evening, when you really need access) whereby you couldn’t login at all because “too many users are logged in – please try again later”. Really.

I know it’s my pet peeve, but honestly, how do hotels that charge $100+ per night expect to get away with not pissing off business travelers by having unreliable and poor internet access?!

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddiddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Lodge Gaborone, responded to this review, 23 December 2013
Dear Guest

Thank you for making the time to rate our service on Tripadvisor. We are pleased that you found our rooms and amenities nice. We appreciate your feedback regarding areas of improvement.

Once again, thank you for reviewing our service on Tripadvisor. We look forward to welcoming you back in the near future.

Yours sincerely

General Manager, Cresta Lodge Gaborone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 September 2013

We went to Botswana over the weekend for their annual toy run which was held in Gaborone. When we first got into Gaborone which was also my first visit to Botswana I didn't think a lot of the place, but was I wrong! We pulled into Cresta lodge....... Immediately staff were helping 30 Harley Davidsons to park by moving road cones out of the way, parking right at the entrance reserved for us. Friendly faces at reception offered a cold welcome drink and all our documentation were ready on a table ready to be filled in. The waiters were all around ready to take orders for the bar. The rooms are clean, the bars are stocked and the swimming pool close by. At night the food were fantastic and the breakfast much better than your ordinary hotel breakfast. The lodge is close to town and each and every individual who works at the lodge were friendly and kindly greet you. This was an awesome experience and I will definitely be returning.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jannie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Lodge Gaborone, responded to this review, 18 September 2013
Dear Guest

Greetings from Cresta Lodge Gaborone.

We are delighted that your first visit to Botswana and to our Lodge was an awesome experience. We are pleased that the accommodation and dining experience was to your satisfaction. The feedback relating to our staff being helpful and friendly is appreciated and very encouraging.

We look forward to welcoming you back in the near future.

Yours sincerely

General Manager, Cresta Lodge Gaborone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 6 Contributor
148 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 September 2013

What a great weekend with the staff of the Cresta Lodge going out their way to entertain, service and pamper the entire group. The food was great, the beers cold and nothing was too much for the Hotel to look after a group of 27 demanding guests. Very friendly staff, well amintained rooms and sufficient ameneties. We really enjoyed our stay and will be back next year with a larger group.

Room Tip: Fro the Smokers, there is a smoking section. Just ask!
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JokerNev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Lodge Gaborone, responded to this review, 18 September 2013
Dear Guest

Greetings from Cresta Lodge Gaborone.

Thank you for making the time to rate our service on Tripadvisor. We are delighted that you enjoyed your stay at Cresta Lodge. Your positive feedback regarding our staff is appreciated and encouraging.

We look forward to welcoming you back next year.

Kind regards

General Manager, Cresta Lodge Gaborone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 September 2013

Very friendly and helpful staff, ok food, good wine choice. But others have alluded to the bad wifi. It's a deal breaker these days if you're an international traveller and you need to work. The wi-fi connection is poor, to at times non-existent. This is not a Gaborone problem - I worked round the corner at the Sanitas Garden Centre and the speed was terrific and there were ten of us accessing at the same time in the same room. There have been promises in the past to sort this out and it still hasn't been - so to the manager...don't comment on here. Fix it.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrestaHotels, Manager at Cresta Lodge Gaborone, responded to this review, 18 September 2013
Dear Guest

Greetings from Cresta Lodge Gaborone

Thank you for your recent post on Tripadvisor. We value your feedback and look forward to welcoming you back in the near future.

Kind regards

General Manager, Cresta Lodge Gaborone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cresta Lodge Gaborone

Property: Cresta Lodge Gaborone
Address: From City Center 2 Km | 2 Km from City Center, Gaborone 00000, Botswana
Region: Botswana > South-East District > Gaborone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 16 Hotels in Gaborone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cresta Lodge Gaborone 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Cresta Lodge Gaborone Hotel Gaborone

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