The hotel ecstatic are very good. The rooms are clean and well maintained. The staff is professional and very polite.Management that supervises those behind the counter needs some improvement. Their customer service is wanting. They need to adopt the personal touch when dealing with their customers and not treat them like a sale.
- Official Description (provided by the hotel):
- Masa Square Hotel is a business first luxury hotel in the centre of Gaborone's business district. We strive to make doing business in Africa easier by offering the best Gaborone has to offer in terms of service, FREE WIFI, free airport transfers and a genuine desire to look after our guests. ... more less
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