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Mmabaledi S
Gaborone, Botswana

Good outing!

4.0 of 5 bubblesReviewed 23 Jan 2017
We were in room 529, with a very nice view. The room is over looking the pool and it was a marvel to watch in the evening. The bathroom was leaking when we first used it, but upon reporting the fault i was attended to immediately.
Date of stay: January 2017
Room Tip: We were in room 529 and it's overlooking the pool area - a marvel to be in!
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Guest Relations Manager at Peermont Metcourt Inn at The Grand Palm, responded to this review
Responded 24 Jan 2017
Dear Mmabaledi

Thank you very much for supporting The Walmont and for giving us feedback.

On behalf of all management and employees at The Walmont, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future.

Kind Regards

MICHELLE
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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98 - 103 of 282 reviews
Reviewed 19 January 2017 via mobile

The facility is a true 3 Star operation. This is an economical sleep over when in Gaberone. Staff friendly. I just missed when booking that the breakfast is not included in the price and at Pula145 seems rather expensive for a breakfast.

Date of stay: January 2017
Trip type: Travelled on business
Thank Egbert M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 24 January 2017

Dear Guest

Thank you very much for supporting Metcourt Inn and for giving us feedback.

On behalf of all management and employees at Metcourt Inn, we would like to thank you sincerely for your comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests, and on the negative side we are disappointed to learn of your bad experience with us as our team takes comments of this nature very seriously and ensure that we constantly improve our standards.

We look forward to welcoming you back in the near future.

Kind Regards

MICHELLE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2017 via mobile

Hospitality poor! Except for one girl who was helpful. Had to take own luggage to room which was like a matchbox. A few folded up tissues in bathroom, no box of tissues in rooms as I changed rooms due to no hot water and electrical problems. Room service not till after 6 pm. Food was horrible! Had to walk to Grand Palm restaurants for meals. Not even a coffee shop on the premises. Poor comparison to the Grand Palm. Never will come back here. Definitely waste of money and time.

Date of stay: January 2017
Trip type: Travelled solo
Thank jfurs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 18 January 2017

Dear Guest

Thank you for supporting Walmont Hotel and thank you very much for giving us feedback.

We are disappointed to learn of your negative experience with us.

Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution. It is only through the feedback from our valued customers that we are able to take corrective measures in improving our product.

We understand your frustrations have been caused by a service standard that is not what you expected from us and we will immediately begin work on correcting this.

Kind Regards

MICHELLE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2017

The room was clean even though I think they should be hovering the room matt more often, the staff was friendly, the check in and out was smooth, the outdoor areas was super. I had a relaxing day with my family.

Date of stay: January 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank boitshokog
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 9 January 2017

Dear Boitshoko

Thank you very much for supporting Metcourt Inn and for giving us feedback.

On behalf of all management and employees at Metcourt, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future.


Kind Regards

MICHELLE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2016

GREAT experience i will reccommend to others in the future not so far away. All that is needed is to make sure the monkeys are kept away from vivinity of the windows every time without any delay. this will allow for natural ventilation

Date of stay: November 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 637sydneym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 8 December 2016

Dear Guest

Thank you very much for supporting The Walmont and for giving us feedback .

On behalf of all management and employees at The Walmont, we would like to thank you sincerely for your comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests, and we are disappointed to learn of your negative experience with us as our team takes comments of this nature very seriously and ensure that we constantly improve our standards.

We look forward to welcoming you back in the near future.

Kind Regards

MICHELLE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2016

As much as it was my first time at Met court i enjoyed my stay. It was very comfortable and i would recommend Met court to any one.Hopefully i would be back soon with the rest of my family now for Christmas dinner.

Date of stay: November 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gale K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 8 December 2016

Dear Galebowe

Thank you very much for supporting The Walmont and for giving us feedback.

On behalf of all management and employees at The Walmont, we would like to thank you sincerely for your kind comments.

These will be passed onto the specific department so that we can use the opportunity to praise the employees and create a positive awareness of caring guests

We look forward to welcoming you back in the near future.


Kind Regards

MICHELLE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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