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“Nice hotel meets western standards”

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Sheraton Addis, a Luxury Collection Hotel
Ranked #3 of 118 Hotels in Addis Ababa
Certificate of Excellence
California USA
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice hotel meets western standards”
Reviewed 29 July 2013

I stayed here for one week for work and it was a very comfortable stay. The rooms were clean, the beds were comfortable, the view was great. Breakfast wasn't included with my room but I had free coffee and/or tea delivered to my room each morning. The lobby is grand, the staff is friendly, there is a bank to exchange money and an ATM in the lobby. It was a great base to be ready for work each day.

There are a few things though that I want to point out. In the bathroom, I don't know what was going on with the water situation but every time I showered, the floor flooded. At first I thought the water pressure was so strong, it was pushing out the curtain (because the water pressure was wonderfully strong). But that wasn't the issue. I didn't report it and never figured out what was going on. Also, the room doesn't come with an iron, which I was disappointed about because traveling that far, some of my work clothes was wrinkled. Internet access was intermittent, at best, but mostly was non-existent so that was very frustrating.

This hotel is very secluded, which is great for safety reasons. It's in a guarded compound situated away from anything else. But it's not easy to walk to anything and I was stuck eating dinner at the hotel each night. Also, staying in this hotel doesn't give you a sense of where you are. It mostly meets Western standards for a hotel and you could be in any city in the world. I saw other hotels where my colleagues stayed in Addis and the Sheraton far exceeds the other hotels that I saw. The Sheraton is great if you really don't want to give up any Western luxuries and want to be sheltered and secluded from the rest of the city.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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738 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Mumbai (Bombay), India
Level Contributor
584 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 16 July 2013

This is probably one of the best Sheraton properties I have stayed in. This was my repeat visit in less then a year. Staff is very friendly and willing to help. Breakfast spread is probably not so great but comparing with other hotels in Addis Ababa, it is really good. They have a nice heated pool. Live Band in evening is quite good. Ample choice of restaurants and bar.

Room Tip: Pool facing room give you nice view of city also, but could be little bit irritating with live band...
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AtulKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
81 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 July 2013

As always the service was impeccable and food presentation great! The chefs salad was beautifully plated and even the India restaurant' food quite authentic.

The only challenge was the lack of warm water in the shower, which meant a cold bath at 6 in the morning, when the outside temperature was 13 Celsius. It seems this is an ongoing problem, and could have been mitigated with advance notice.

Room Tip: Pool facing rooms have a better view of the city
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 July 2013

Good Points:
1. Hotel overall environment was clean.
2. Considering that I was not comfortable to go out at night in Addis Ababa, the hotel does have a nice bar (Office bar) and even a night club (Gaslight), lastly several restaurants to dine from.
3. Swimming pool is heated which is ideal for cooler months.
4. Food variety was okay, Tuesday night was seafood night. It is difficult to get seafood (sushi with actual Tuna/Salmon in it, in Addis).
5. Service from hotel personnel was okay, as expected for a hotel with this price range. I ordered food at around 4.30am to my room, they delivered it to my satisfaction.

Weak Points:
1. While the rooms (I used an Executive Room with a bigger balcony overlooking the fountain area), where clean, it was a little bit outdated. The carpet is old (stain marks etc) and so as some of the furniture. Although the LCD TV was great (about 42").
2. It seems there is no gym in the hotel.
3. The air conditioning in my executive room was not strong enough. I had to open the door (and turn off the air con) since the fresh air from outside, was indeed cooler than the air con!

Room Tip: Ask for a room away from the swimming pool (and bar area), less noise during the night.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Atonn_ego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tripoli, Libya
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 July 2013

I spent a week there when attending a meeting for the Agricultural Financing Bodies from all around the world. Thanks to the management of this Hotel & to its personnel... Only for the food which we have to look for MUslim or Koshir food in town.

Room Tip: Its a great nice days we spent there.
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mansurmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReaderAddisAbaba, Management Team at Sheraton Addis, a Luxury Collection Hotel, responded to this review, 5 July 2013
Dear Guest,

Thank you very much for your wonderful words about Sheraton Addis! It was a pleasure to read your comments and we are glad to hear that we have exceeded your expectation. The management and the team promise to keep up the good work. Again, thank you for sharing your experience with other guests.
We hope to welcome you again in the near future.

With best regards,

Sheraton Addis
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
219 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed 29 June 2013

You don't properly appreciate this hotel until you visit other hotels in Ethiopia. The difference between the Sheraton and hotels outside of Addis Ababa is so great it is hard to comprehend. The hotel's rooms are looking a little dated but are clean, comfortable and well maintained. The grounds are extensive with attractive gardens, fountains and swimming pool area. All the restaurants were nice with very pleasant food. The staff were all very pleasant, helpful and professional. The Sheraton could easily hold its own against another 5 star hotel anywhere else in the world.

Room Tip: Rooms on the pool side of the hotel are noisy because of a live band in a bar underneath on Thursday...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davies72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReaderAddisAbaba, Management Team at Sheraton Addis, a Luxury Collection Hotel, responded to this review, 4 July 2013
Dear Guest,

We would like to thank you for taking the time to post your comments and for sharing your experiences of the hotel with others. We are also pleased to read that you are satisfied with our facilities and services which we always strive to keep it up.

We hope to see you again very soon for your next stay in Addis Ababa.

Sheraton Addis
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 June 2013

Sheraton Addis is one of the best hotels in Ethiopia. The service was on point, meaning, they did their job fast and were at my service. The rooms were just perfect. The hotel itself is amazing, I truly can't describe how amazing and beyond incredible this hotel is, it only can be experienced. Everything about Sheraton Addis was unforgettable. The Entrance of Sheraton Addis is just beautiful.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hellotoyou_helen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Addis, a Luxury Collection Hotel

Property: Sheraton Addis, a Luxury Collection Hotel
Address: Taitu Street, Addis Ababa, Ethiopia
Region: Ethiopia > Addis Ababa
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Addis Ababa
#3 Luxury Hotel in Addis Ababa
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sheraton Addis, a Luxury Collection Hotel 5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Addis Hotel Addis Ababa
Sheraton Addis Ababa
Addis Ababa Sheraton

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