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“Too expensive bad service low quality no value for money”

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Holiday Inn Accra Airport
Ranked #13 of 92 Hotels in Accra
Johannesburg, South Africa
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Too expensive bad service low quality no value for money”
Reviewed 20 May 2012

Holiday Inn uses conveniently the lack of alternatives to ramp up the prices. For 280$ you will get a run down damp room with a faulty aircon and frequent powercuts. Breakfast is average at night the bar is filled with hookers.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ets10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 3 July 2012
Dear Ets10,

Thank you for writing a review about our hotel. It is regrettable you were not satisfied with your room accommodations as well as the breakfast you had during your stay. We all hope that you give us a chance in the future to make your stay as best as it can be.

Thank you again for your comments.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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English first
London, UK
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 May 2012

The location of this hotel is perfect if you are after something near the airport. The lobby was spacious and modern with many interesting comtemporary art works. The check in process was efficient and the staff was friendly and courteous.

The room itself was nice enough with the usual mod-cons. There were tea / coffee making facilities and a mini-fridge. There were also 2 small complimentary bottles of drinking water which came in very handy. The bathroom was clean and spacious. The bed was very comfortable and I had a very good night sleep. There was also complimentary wifi.

The buffet breakfast had a decent spread with some local items as well (e.g. fried plantain, gizzard and chicken stew). The serving staff was helpful and efficient. We also had lunch at the pool-side restaurant. The experience was very negative. The service was way too slow (took them 1 hour 10 minutes to prepare a club sandwich). When I enquired after 40 minute wait, I was told that it was coming. It clearly was not coming anytime soon. I then apporached the manager after another 15 minutes, he then went into the kitchen and the food came within minutes. It was a real shame as the food was actually rather nice but still not worth the long wait.

I would certainly stay here again for the convenient location if I was in Accra again. A very positive experience overall.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DrET
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brentwood,UK
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 May 2012

Staying for business. Location right by airport which is ok for business but would not book holiday here, go for a beach hotel if you want a vacation. Rooms clean, WiFi free and works as does air con although my room smelt a bit musty. Restaurant food is fine for this region and pool bar food and drinks nice. Staff very attentive. Seems expensive at $350 a night advertised price. Conference rooms fit for purpose.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhilipMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 May 2012

Stayed here twice, two weekends running, reception at airport after a long haul flight definitely appreciated as it meant a relatively pain-free arrival into Ghana as I was whisked off to a comfortable aircon club-style lounge as soon as I departed the Immigration area. Wasn't offered a cool drink though, and nothing available for sale which I found a bit odd. Reception at hotel itself 2mins drive away was friendly and efficient, and I was given a large room on a high floor. Room was large and comfortable, everything worked OK.

And then the guy next door came home.........and I realised the interconnecting door was doing ZERO in noise abatement between the rooms as he was having a (very loud) conversation on the phone and I could hear every single word very clearly over the TV programme I was watching. As this was late at night I waited a while for it to stop, which it did eventually, but then I started hearing everything else going on in the room, and I mean everything!! Turning over in bed, etc etc, you get the picture. Too much information from where I was sitting.

Rang Reception, explained the situation, and they quite happily transferred me to another smaller room without interconnecting door after someone came up to the room and listened for a coupla minutes to the noise level. I happily went off to sleep in my comfy bed in my new quiet room. Yes moving was irritating, but it was managed very nicely by the staff.

Service in the restaurant and bar was underwhelming during both stays, took literally one hour to get a menu in the bar, let alone a drink! Breakfast was packed with American military types, bit odd, felt like I was on an army base not in a hotel. So if you need to eat there, allow plenty of time, food was average, nothing to rave about.

I have been using Golden Tulip for my transit business stays, but will now stay here purely for ease of access to/from airport.

Room Tip: Ask for a room that does not have interconnecting doors
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DameDuFerAustralie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 12 June 2012
Dear DameDuFerAustralie,

Thank you for your recent stays with us and leaving feedback. We are pleased you liked the convenient location of our hotel as well as your room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're sorry for any inconvenience the noise from the other guest caused you. We hope that you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.


Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2012

We are a hard working team of doctors needing somewhere comfortable and efficient to stay and Holiday Inn delivered. We have stayed in Accra before, and this was the best hotel.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TLCUK_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2012 via mobile

With all my travel experience here are some points that are to me a disadvantage
- music too loud at the pool and everywhere in the hotel, no place to rest or nap ( hardly can discuss with colleagues outside )
- rooms are clean but towels have an old grey color and some show old spots, inconsistency in cleaning depending on who cleans your room,
- food ... Buffet was terrible , a la carte my order did not match so did my colleagues order as well
- equipment at the pool ... Old and poor only 2 umbrellas for 10 chairs around the pool ( you better get sun cream or avoid pool)
- very expensive for all they offer
- walking distance from airport
-

Stayed May 2012
Helpful?
1 Thank Julia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 11 June 2012
Dear Julia S,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Ben J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Accra hotels

Hollywood, CA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2012

Stayed here on three different occasions
The price they charge per night does not match the quality of the rooms.. The rooms needs to be upgraded..
The lobby is crowded most of the time. Looks like a hang out place to me (not a good thing)

Room Tip: It is a good place to stay though !
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank F N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 14 August 2012
Dear F N,

Thank you for taking the time to post a review of our property. I'm sorry you were not satisfied with cost of your room. Prices do vary depending on the market. I also sorry for the room accommodations and the unusual situation of our hotel lobby that did not live up to your expectations. I assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying with us and we hope to serve you again should your travels bring you back to Accra, Ghana.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Accra Airport

Property: Holiday Inn Accra Airport
Address: 19 20 Plot | Airport City, Accra, Ghana
Phone Number:
Region: Ghana > Greater Accra > Accra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 92 Hotels in Accra
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Holiday Inn Accra Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
Situated only one kilometer from Kotoka International Airport, and only seven kilometers from the city centre, Holiday Inn Accra Airport, part of the African Sun group, is ideally located for the business traveller or adventurous tourist.The Holiday Inn Accra Airport has 168 appointed rooms and all have high-speed internet access (Wi-Fi), satellite television and a mini-bar. The Wiase Restaurant, overlooking the sparkling pool is open all day and caters for the large appetite to snacks for the not so hungry.La Cabona Pool Bar and Restaurant gives guests variety and an opportunity to relax.The staff at Holiday Inn Accra Airport are proud of their can-do approach to guest requests which start with free airport transfers. All you have to do is advice them of your flight details and they will do the rest.Exceptional conferencing facilities are matched by the skills of the dedicated conferencing and banqueting manager, whose team can cater for a reception for 450 people, a banquet for 250 or 300 people seated for a conference. A total of five meetings rooms and all ancillary equipment are available and Holiday Inn Accra Airport staff expertise and experience is on tap.What will be unfamiliar though, is the particular flavour given to the traditional African Sun Welcome by the Ghanaian staff. This part of West Africa has a charm all of its own. ... more   less 
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Also Known As:
Holiday Inn Accra Airport Hotel Accra

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