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“Close to the airport but...”

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Holiday Inn Accra Airport
Ranked #13 of 92 Hotels in Accra
McLean, Virginia, USA
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Close to the airport but...”
Reviewed 17 July 2014

too many little neglects: one of the 2 bedside lamp has no on/off switch; dust was falling on the bed out of the air conditioner; the clock radio was not working (it was impossible to set the time/alarm since the minute button was broken); there are two TVs, but we had only one remote (room service got us the second one out of another room); the A/C remote is death; the smell in the bathroom is terrible in the morning (rotten eggs small) and in the rooms it smells musty; beaten up furniture; dirty walls; an half empty shower gel tube; no hot water in the morning; noisy A/C (when shut off); The faucet in the bathroom disperses/spews water in all directions... One would expect more for the price.

This is not a budget hotel. this is a respectable chain hotel, so one can ask: is the management not aware of all of this? Does management ever inspects the rooms? Does management care?

Room Tip: Inspect the room before you unpack. We arrived after long delays and many cancelations so were not...
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Michel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 2 August 2014
Dear Michel P,

Thank you so much for your recent comments. We are hospitality professionals who pride ourselves on delivering a world class experience. For that reason, the comments are troubling and will certainly be looked into. Most importantly, I'd like to apologize for the issues you experienced at our hotel. I assure you the feedback we receive will be reviewed and most certainly be forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Connie D
Case Manager
IHGCare
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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nasik
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2014

A decent hotel, with large rooms, and clean washrooms. You should try the dinner buffet here. They are good. I enjoyed it the most. On Thursday's its the sea food night, which was the best. I would come back to this hotel only for the food. Although I had complaints about the internet connectivity which was almost nil in rooms. I had to come to the reception area for better access. The location is close to the airport as well as shopping mall so good for travelers. Thumbs up to the rooms, food and the location. Thumbs down to the internet.

  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bizztrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 July 2014 via mobile

I have stayed at this hotel at least 10 or more times and have always enjoyed my stay here and feel always completely feel safe and my stuff never went missing unlike the hotel next door called African sun which I will warn visitor to stay away from because your things will be stolen even if you keep them locked inside safe like I did.

The restaurant is quite good but the buffet is quite expensive. There is however an outdoor bar with a swimming pool area which is quite good and less expensive.

The room are ok but small. I guess that's reasonable if you are on a business trip.

There is a new shopping mall next door which is small but very decent.

Customer service is quite good and a friendly and courteous staff in general.

Stayed August 2013, travelled on business
Helpful?
Thank Dean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 28 July 2014
Dear Dean G,

Thank you for taking the time to convey your comments regarding your recent experience with us. I value your opinions of how we hosted it. I am happy to learn you appreciate our hotel amenities and level of customer service received. Our goal is to make your stay the best it can be and it looks like we accomplished this. We look forward to making your next stay even more memorable. Thank you again.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midrand, South Africa
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 June 2014

I chose this hotel for a few reasons, namely: corporate rate, loyalty points, proximity to business and closeness to the airport, the latter because of a extremely early flight out of Accra. The room was clean, the bath water was hot, the basin drained painfully slowly, the breakfast had an excellent selection of fruit and I can recommend the good vibe on the pool deck on a Friday evening with a happy hour. I enjoy a work out and sad to say that the gym is below par for example only one treadmill worked out of three, they all need to be replaced, the pool on the other hand was fantastic, good clean water quality, just don't go to late when every one is observing from close by.

Room Tip: Ask for a pool view.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Konrad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 16 July 2014
Dear Konrad W,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
91 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 June 2014

I know what you're thinking - it's a Holiday Inn and it's at the airport; it can't be great, right? Actually, you'll be surprised. Not only is it not actually at the airport (you can see it when you land, but it's still ten minutes away) but it is a modern, large hotel with a beautiful pool and outside restaurant/bar that you can (and we did) spend many hours sat by. On arrival at Accra airport, you sit in the air-conditioned waiting area at the airport (this is very important because you will not be able to bear the heat!) for your complementary shuttle to the hotel. We were waiting no more than a few minutes before we were whisked away and then checked straight in to the hotel, greeted all the way by the friendly hotel staff. Rooms were fine - nothing special, but nothing to complain about - and there is both an indoor and outdoor bar with free wi-fi throughout. Breakfast was an adventure: you can get your international breakfast but why not try some West African specials? Who said a curry should only be for the evening! A true delight.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew_Beevor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 June 2014

Friendly staff good quality rooms and facilities, convenient for airport and local amenities. Excellent food as well, Pool side service was a bit on the slow side - could be better. The Spa was equally excellent and affordable. it was a relaxing 2 days at the end of my business trip and i did relax. Excellent executive room and view from the 7th floor

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sola O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
113 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 8 June 2014

Located at 2 minutes from Accra Airport, this hotel is suitable if you are on a business trip. watch out you need to have your documents printed otherwise you will be charged for each paper you print. the food is ok however repeated every day and if you don't like spices than you can't eat half of the food.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GH777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Accra Airport, responded to this review, 23 June 2014
Dear GH777,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Accra Airport

Property: Holiday Inn Accra Airport
Address: 19 20 Plot | Airport City, Accra, Ghana
Phone Number:
Region: Ghana > Greater Accra > Accra
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 92 Hotels in Accra
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Holiday Inn Accra Airport 3*
Number of rooms: 168
Official Description (provided by the hotel):
Situated only one kilometer from Kotoka International Airport, and only seven kilometers from the city centre, Holiday Inn Accra Airport, part of the African Sun group, is ideally located for the business traveller or adventurous tourist.The Holiday Inn Accra Airport has 168 appointed rooms and all have high-speed internet access (Wi-Fi), satellite television and a mini-bar. The Wiase Restaurant, overlooking the sparkling pool is open all day and caters for the large appetite to snacks for the not so hungry.La Cabona Pool Bar and Restaurant gives guests variety and an opportunity to relax.The staff at Holiday Inn Accra Airport are proud of their can-do approach to guest requests which start with free airport transfers. All you have to do is advice them of your flight details and they will do the rest.Exceptional conferencing facilities are matched by the skills of the dedicated conferencing and banqueting manager, whose team can cater for a reception for 450 people, a banquet for 250 or 300 people seated for a conference. A total of five meetings rooms and all ancillary equipment are available and Holiday Inn Accra Airport staff expertise and experience is on tap.What will be unfamiliar though, is the particular flavour given to the traditional African Sun Welcome by the Ghanaian staff. This part of West Africa has a charm all of its own. ... more   less 
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Also Known As:
Holiday Inn Accra Airport Hotel Accra

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