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“Slipping behind local standards”

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Novotel Accra City Centre
Ranked #28 of 92 Hotels in Accra
Lausanne
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Slipping behind local standards”
Reviewed 21 February 2014

I have been returning on a regular basis to the Accra Novotel for many years. Recently, I have only been going there when I really have had no other choice since there are better hotels and deals elsewhere in town. My recent experience serves only to reinforce my overall impression that it is still slipping downwards compared to the competition. Admittedly, the renovated rooms on the executive floor (6th) are pleasant and the fittings are OK for a hotel of this category. However, the aircon was blocked at 24.5°C which, in itself, is fair enough in this age of energy conservation. On the other hand, the bedding is woefully unadapted to this temperature - the same synthetic quilts and pillows to be found in Novotels in far cooler climates. The result was nights spent tossing off the covers only to pull them back again. When consulted, the management said there was no way of reducing the temperature and that there were no cotton blankets. Other complaints - very average breakfasts with cold food and powdered (?) scrambled eggs; meeting areas are cramped and the bar fills up very quickly; scruffy public areas and lifts; one out of 2 computers in the reception not working and the keyboards covered in grime. This is a hotel which is not adapting to the local environment. Other than its advantage of being centrally positioned, there are far better value hotels in Accra.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GEL52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
London, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 February 2014

I stayed at the Novotel for 2 nights. The staff were extremely friendly, really accommodating and helpful. The breakfast was lovely and there was a really good variety of food to choose from. They have a nice pool area, a small shop and ATM machine on the ground floor. I must compliment the staff who were really nice and were able to recommend places to go and things to do ( especially Kwadwo Boadu ) As a lone female traveller, I felt really safe here. My room was nice- I really liked the shower and the the views from my room were nice ( I was able to peer over and see the guests in the neighbouring Movenpick). I am looking forward to coming here again for a longer stay.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PatiO80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 20 January 2014

The rooms are very nice I thought - the shower area was clean and had great fittings - same for the rest of the room. There is a nice bar area and a decent sized pool. The food is good and you can get wifi reasonably easliy and it doesn't cost extra.

Overall,its a hotel I enjoyed staying in.

Room Tip: A room looking out onto the pool is nice
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stolenoratory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Istanbul, Turkey
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 January 2014

Stayed for 2 nights jan 2014. Rooms are clean and ok. The breakfast was rather pro and also I took the open buffet for dinner, which was quite poor in taste and average in variety. But of course taste is a subjective matter. This was my first time in Ghana and the rate seems high to me for this hotel , yet maybe this is the condition of hotel prices in Accra.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ASE-Istanbul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 January 2014

The staff at the hotel is generally friendly and service oriented, however, I was disappointed by the design and decoration of the hotel, the restaurant and the rooms. I missed the real 'African' atmosphere, the design of the hotel is more European style (from the '70-'80ies - not sure how old the hotel is..). The rooms have been renovated, but you still see proof of the hotel's age in the rooms. Also I was quite disappointed by the quality of towels offered in the room, very old and much used, even with holes in them. That is not what I would expect for a 4-star quality hotel! Buffet offered for breakfast is good enough, but no surprises in the offering really and quality of food is average. On a positive note: the beds were comfortable (pillows of poor quality though) and allowed for a good night rest. All in all, nothing special and poor value for money.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Accra hotels

Diemen
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 December 2013

The Novotel Accra City Centry is really an oase in the heart of Accra. It is near the Ministries, head offices of Banks, and international organizations as well as the markets and the high street. With its green surroundings , terrace and swimming pool it is an easy one step away from the bustling life in the center. Rooms are good and have been recently renovated in Novotel's latest colors. Facilities in the hotel are also adequate and fairly inexpensive, with an extensive buffet and e.g. good wine list- with most bottles of French wine in the range EUR 11-15 while a pint of lager beer costs about EUR 2. Wifi internet is everywhere in the hotel and the bandwidth is high enough for e.g. skype video calls. Most of the staff is very friendly and smiling . In short a place to return.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank JohannesBoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
novaccra, Manager at Novotel Accra City Centre, responded to this review, 20 December 2013
Dear Guest,

We very much appreciate your positive comments regarding your stay at the Novotel Accra City Center.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Best regards

Marc Frere
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Accra City Centre

Property: Novotel Accra City Centre
Address: Barnes Road, Accra, Ghana (Formerly Novotel Accra City Centre)
Region: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 92 Hotels in Accra
Price Range (Based on Average Rates): ££
Number of rooms: 196
Official Description (provided by the hotel):
Novotel Hotel ... more   less 
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Also Known As:
Novotel Accra City Centre Hotel Accra
Accor Accra City Centre
Accra Novotel

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