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“Nice place to stay but inconsistent service”

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Roots Apartment Hotel
Ranked #4 of 228 Accra B&B and Inns
Paris, France
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice place to stay but inconsistent service”
Reviewed 27 September 2013

I stayed here recently for five weeks. It's a very nice, comfortable hotel, with a gym, laundry service (expensive), café on the ground floor and restaurant on the 7th floor with nice views of the neighborhood and ocean. I will continue to return here on frequent visits to Accra. Just one thing that could make this place an excellent hotel, worthy of 5 stars: Improve the service!

Some of the staff are friendly and nice all the time. Some are not. Those that are not can be rather rude at times. For example, once when a cappuccino was delivered to me without sugar, I asked the young lady in the café to bring it. She rolled her eyes and said, "If I'm not busy, then maybe I'll bring it."

Most of the cleaning staff (with the exception of two very nice people) were unfriendly, regularly scowling and also rolling their eyes if I asked them to return in 30 minutes to clean the room. One time someone who cleaned the room used my brush.

However, not all were rude. In general the staff at the restaurant were very sweet, as well as the people at the front desk. With a little extra training on service, this could be a really great hotel, where guests would feel totally comfortable and at home. And I hope this happens because I will be back to Accra frequently.

Room Tip: If you're a light sleeper and you'll be there Friday night, avoid the rooms facing the parki...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AveryJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hussein S, Public Relations Manager at Roots Apartment Hotel, responded to this review, 30 October 2013
Thank you very much for your review. Please be assured that we at Roots Hotel Apartment always try to maintain a high service standard. We would look into all of the points you raised and work on them. Awaiting to be of service to you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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91 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Lagos, Nigeria
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 11 September 2013

I have been to Accra a number of times and always at Osu. This time around I stayed at at Roots Hotel Apartment. Just behind Barclays Bank off Oxford Street, Osu is the city centre where you can easily get to any part of Accra easily.

The hotel staff are very warm and helpful especially Micheal. The internet speed is the fastest I've seen in sub Sahara Africa. The breakfast is poor with little variety to choose from. The room looks great thanks for the upgrade. Next to the Roots is a Chinese Restaurant, Buka, the African restaurant is a walking distance. There are many banks like GT, Access, Barclays, Fidelity among other.

Great experience.

Room Tip: Topmost floors are less prone to noise
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TundeO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hussein S, Public Relations Manager at Roots Apartment Hotel, responded to this review, 30 October 2013
Thank you very much for your review. Very much appreciated.
Hoping to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baja California Norte, Mexico
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 September 2013

Spent about week Aug 25th Sept 1st 2013 , actually I am just leaving, is very close to main Osu Street called Cantonments Rd / Oxford Rd, it is good if you end up buying some fine Batiq as I did (Wooden and Mercy Ocansey Batik.), also good places to eat nearby, good A/C, rooms very spacious, great Wifi!, power very reliable, breakfast is acceptable, limited menu, fruits, well not that many, pineapple and apples and sometimes watermelon, they offer you fruit juice which is very good but they trick you and not give you fruits platter until you ask several times for it, coffee is bad (nescafe thing) in restaurant (7th floor), overall not consistent in service, waitresses up there not very polite, apparently in 1st floor next to lobby, the mini market serves coffee from grains, not tried though but the girl is more polite (Juliana) and smiling; rest of the staff helpful but quite honestly expected more (being to Kenya last time I left somehow disappointed, I know is different place) surroundings were a huge bummer, no pavement (sidewalk) to walk, cars passing by real close, open sewer at some point, then was concealed, all in all hotel is good but surroundings left a lot to be desired, hopefully this situation changes soon.

Room Tip: try to be away from chinese restaurant (pearl) west side,during weekend you can hear people screami...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank renaudmontes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hussein S, Public Relations Manager at Roots Apartment Hotel, responded to this review, 30 October 2013
Thank you for your review. We really appreciated it. We promise to look into all the
points you have raised and work on them. Awaiting to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 July 2013

The Roots Apartment Hotel is a small but well-equipped establishment in a good location for access to the business district and the airport. The staff and both friendly and helpful and the rooms are spacious and comfortable. Free wireless internet is a plus.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HNDAC2PG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hussein S, Public Relations Manager at Roots Apartment Hotel, responded to this review, 30 October 2013
Thank you very much for your review. We greatly appreciate it. We would try to always maintain and improve upon our service. Awaiting to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidenhead, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 February 2013

Please don't go there because it might mean that there is no room for me.
A small hotel, built to the highest standards near the city centre. It is clean, comfortable, cool and modern. The small restaurant on the top flloor (7th) gives good views but also good breakfast/ evening food. The strange thing is that everything seems to work, unusual for Accra. It is strange though, that the restaurant bar and ground floor bar don't provide alchohol except for beer and a very expensive 'champagne', i.e. no spirits. It is Lebanese owned, which might explain the strange alchohol rules.
No swimming pool
I would recomend this to anyone staying in Accra.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hussein S, Public Relations Manager at Roots Apartment Hotel, responded to this review, 30 October 2013
Thank you for your review and for choosing Roots. We are always glad to receive such comments in order to help us improve upon our service. Awaiting to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Roots Apartment Hotel

Property: Roots Apartment Hotel
Address: H/N. F97/2 15th Lane Osu, Accra, Ghana
Region: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #4 of 228 B&Bs / Inns in Accra
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Roots Apartment Hotel 4*
Number of rooms: 42
Official Description (provided by the hotel):
Roots Apartment Hotel is equipped with modern facilities plus fully furnished Apartment and Hotel Bedrooms. It is a brand new 7-storey building which has instituted extensive design and quality standards to ensure first class accommodations. Roots Apartment Hotel is committed to quality service, comfort and security. We promise to give you the feeling of getting a "home away from home". It combines the cosines of a private apartment with luxury of a hotel living. Your comfort starts the moment you step through our doors, where our dedicated staff will see to it that your expectations are met throughout your entire stay. ... more   less 
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