I stayed here recently for five weeks. It's a very nice, comfortable hotel, with a gym, laundry service (expensive), café on the ground floor and restaurant on the 7th floor with nice views of the neighborhood and ocean. I will continue to return here on frequent visits to Accra. Just one thing that could make this place an excellent hotel, worthy of 5 stars: Improve the service!
Some of the staff are friendly and nice all the time. Some are not. Those that are not can be rather rude at times. For example, once when a cappuccino was delivered to me without sugar, I asked the young lady in the café to bring it. She rolled her eyes and said, "If I'm not busy, then maybe I'll bring it."
Most of the cleaning staff (with the exception of two very nice people) were unfriendly, regularly scowling and also rolling their eyes if I asked them to return in 30 minutes to clean the room. One time someone who cleaned the room used my brush.
However, not all were rude. In general the staff at the restaurant were very sweet, as well as the people at the front desk. With a little extra training on service, this could be a really great hotel, where guests would feel totally comfortable and at home. And I hope this happens because I will be back to Accra frequently.
- Official Description (provided by the hotel):
- Roots Apartment Hotel is equipped with modern facilities plus fully furnished Apartment and Hotel Bedrooms. It is a brand new 7-storey building which has instituted extensive design and quality standards to ensure first class accommodations. Roots Apartment Hotel is committed to quality service, comfort and security. We promise to give you the feeling of getting a "home away from home". It combines the cosines of a private apartment with luxury of a hotel living. Your comfort starts the moment you step through our doors, where our dedicated staff will see to it that your expectations are met throughout your entire stay. ... more less
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